PYMNTS

MARCH 20, 2020

Madrid, Spain-based security firm buguroo is combatting account opening fraud with its bugFraud solution, which uses deep learning to detect fraud by measuring how application processes compare to legitimate transactions. For more on these stories and other recent fraud decisioning headlines, read the Playbook’s News & Trends section.

Industry 225

Industry Fraud social media Security 225

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud. About The Tracker.

Report 206

Report Los Angeles Fraud Utah 206

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. In the face of a digital vendor landscape teeming with activity and competition, financial executives have several key trends to consider: #1.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

NOVEMBER 8, 2019

Customers who do not feel they can safely transact on such platforms are highly unlikely to return to them, putting tremendous pressure on merchants to provide experiences that are both seamless and secure. The challenge is doubled for two-sided marketplaces that connect customers and service providers.

Fraud 101

Fraud User Experience Customer Experience Tools 101

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge. Shaping a streamlined experience.

Security 100

Security Technology Training America 100

Abrigo

MARCH 15, 2022

Improved Customer Experience. Strong customer acquisition is imperative for financial institutions looking to grow. Convenient access to free, local ATMs, security concerns, and being nervous about putting all of their funds in a digital bank were among the reasons provided. What’s all the excitement about?

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

SEPTEMBER 7, 2017

A portion of my daily routine also involves talking to our existing/potential customers and partners, understanding their perspectives on product usage, addressing their questions and exploring new opportunities. MN: We are a pioneer in applying behavioral analytics in the fraud and security space. PYMNTS: What keeps you up at night?

Analytics 116

Analytics Fraud Innovation Industry 116

FICO

DECEMBER 20, 2022

Needless to say, I’m a little rattled on my ability to spot key trends, at least when it comes to sports. Financial institutions (FIs) are not letting fraud trends like scams fade into background noise, but fraud awareness is rising among customers and both the banks and customers are eager to mitigate as much as possible.

Fraud 52

Fraud Payments South Carolina Compliance 52

PYMNTS

JULY 18, 2019

An increasing number, at more than 18 percent, intend to observe market trends before introducing new products, versus 14.8 They’re kind of caught in this almost like an identity crisis because the large banks have secured a message that size matters. The small banks have secured a similar message but for different reasons.”.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience.

Innovation 186

Innovation Security Customer Experience Technology 186

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. The second and overlooked area of innovation is in the area of user experience. A large number of banks and online sites still rely on knowledge-based authentication.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

FEBRUARY 25, 2020

When we saw the trend [of] customers using these third-party apps, we, too, wanted to compete in this space by giving our customers a very similar P.F. Chang’s experience.”. This work is meaningless, though, if fraudsters can run amok in user accounts, and restaurants are not immune to emerging, innovative fraud.

Security 140

Security Mobile Chicago Trends 140

NCR

DECEMBER 5, 2017

. “At BNP Paribas, we’re extremely interested in these new technologies; they are an integral part of our innovation policy, and we firmly intend to draw on them in order to create groundbreaking services designed to further streamline the customer journey and improve the overall customer experience,” he added.

Innovation 58

Innovation Technology Cleveland Security 58

PYMNTS

DECEMBER 30, 2016

Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible. Offering a smooth checkout process is one way that retailers are improving payment solutions and keeping customers engaged with their businesses.

Tools 122

Tools Retail Payments US 122

PYMNTS

NOVEMBER 24, 2020

But this isn't a trend reserved for the B2C space anymore. With so many workflows involved, there are plenty of opportunities for the customer experience to go awry. Payments are one example of a customer-facing process that must be flexible enough to meet the needs of a variety of buyers. "To Tailoring For Unique Needs.

Customer Experience 181

Customer Experience Meeting User Experience Examples 181

Banking 2020

MARCH 12, 2015

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40

ATM Retail Mobile Atlanta 40

William Mills

MAY 11, 2016

11:37 am William Mills, CEO of William Mills Agency, and Stephen Ramirez, CEO of Beyond the Arc, discuss major trends presented at this year’s Finovate and highlight key companies such as Malauzai Software, PayActiv and many more! It’s all done through the smartphone, with bank-level security. Adds in Social security.

Video 40

Video Mobile social media Analytics 40

PYMNTS

JULY 29, 2019

In an interview with PYMNTS, the Martin brothers explained how Joe Coffee assists its more than 300 coffee shop partners and their customers, and what it does to keep mobile ordering secure. Keeping the cup secure. From a user experience perspective, there’s not the logging into an account every single time,” Brenden said.

Mobile 116

Mobile Fraud Security User Experience 116

PYMNTS

JUNE 29, 2017

Apple created a movement that spanned across OS platforms toward truly consumer-friendly smartphones, where experience was re-imagined with “simplicity” in mind. The iPhone platform has enabled an incredible number of innovations that have made payments easier and more secure.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

OCTOBER 18, 2018

Nonetheless, it’s a clear statement that when friction is removed from the user experience, people respond.”. 5G also will build upon the security strengths of 4G LTE and further enable merchants “with multiple remote locations to secure sensitive data by creating application-specific, parallel networks,” Notwell said.

Retail 122

Retail Mobile Training Video 122

William Mills

SEPTEMBER 7, 2016

Visualizing data for trends and market projection, visualize data in different ways. Includes a customer health meter, ACME;s scores compared to scores of other companies. Also a pretty good customer experience. Working with Banks and financial services partners to build fast, scalable and secure payments.

Mobile 40

Mobile Cards Fraud Data 40

FICO

MARCH 6, 2020

Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience. At FICO, we have addressed this convergence trend by using our world-class fraud and AML solutions to offer both from a single cloud-based platform. However, this has changed over time.

Compliance 81

Compliance Technology Fraud Analytics 81

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Finovate: Who are your primary customers?

Data 12

Data Customer Experience User Experience System 12

CB Insights

OCTOBER 10, 2017

A host of startups have emerged to capitalize on this trend. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. social security number (for tools like Robinhood and Credit Karma). In aggregate, they command $1.3

Tools 78

Tools Millennials US Maine 78

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. FIS Global — FIS Innovation Lab.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

SEPTEMBER 1, 2015

Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. BehavioSec enhances security without impacting the user experience. SaleMove’s vision is to meet and exceed the in-person customer experience online.

Company 12

Company Software Analytics Mobile 12