PYMNTS

JANUARY 20, 2021

Consumers keep demanding a better, more convenient, seamless, secure user experience that makes their lives better. As consumers’ day-to-day lives have digitized across the board in 2020, Hernandez said that Mastercard had already seen a trend toward the adoption of instant payments.

Online 276

Online Payments User Experience Operations 276

PYMNTS

APRIL 2, 2019

For more on what’s going on in the mobile order-ahead (MOA) world, visit the Tracker’s News & Trends section. App security, speed and partnerships with brands like Deliveroo are all ways the company is looking to augment the MOA experience for the modern customer, Sharif said. 01 for a short period of time.

Security 100

Security Mobile Branding User Experience 100

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

NOVEMBER 29, 2016

And to access that data, Rush continued, apps have emerged (another trend), and devices can access and work with images and features that they weren’t able to in the past. The financial institution has an interest in making the user experience easier and more fluid, said Rush. Data Point Number Three: 450 Million.

Security 100

Security User Experience Data Mobile 100

PYMNTS

JULY 1, 2020

Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 3, 2020

While FinTech innovators continue to drive competition with a focus on product functionality and an optimal end user experience, businesses are often forced to use outdated tools, according to Frank Dux , managing director of CoCoNet. The Drive To Upgrade. Regulatory initiatives like PSD2 and open banking across Europe and the U.K.

User Experience 264

User Experience Fintech Innovation Technology 264

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. For more on PSD2 and GDPR, visit the Tracker’s News & Trends. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

MARCH 20, 2020

Madrid, Spain-based security firm buguroo is combatting account opening fraud with its bugFraud solution, which uses deep learning to detect fraud by measuring how application processes compare to legitimate transactions. For more on these stories and other recent fraud decisioning headlines, read the Playbook’s News & Trends section.

Industry 225

Industry Fraud social media Security 225

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

FEBRUARY 24, 2020

As a leader in payments technology, Mastercard is to grow its workforce with notable investments in its artificial intelligence, cyber security, blockchain, user experience teams, and more.

Cyber Security 159

Cyber Security User Experience Technology blockchain 159

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud. About The Tracker.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

JANUARY 7, 2020

The conversation happened as digital payments and multi-issuer mobile wallets become more popular, not only for that large, fragmented, highly populated region, but also for other areas of the globe — in some cases, as part of broader financial inclusion trends tied to the rise of mobile commerce and digital payments in less developed markets.

Mobile 139

Mobile User Experience Regional America 139

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge. Shaping a streamlined experience.

Security 100

Security Technology Training America 100

PYMNTS

JUNE 11, 2019

In fact, a recent study found that cell phone numbers were the fifth-most-important part of respondents’ identities, following Social Security numbers, driver’s licenses, dates of birth and home addresses. Deep Dive: Balancing Security and Convenience in Digital Identities. Developments from around the Digital Identity World.

Online 145

Online blockchain social media Security 145

PYMNTS

AUGUST 7, 2019

While this makes it easier for consumers to sign up and create accounts, it also makes it remarkably easy for fraudsters to pose as legitimate users. How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? In the Who Are You?

Report 182

Report Fraud Survey User Experience 182

PYMNTS

SEPTEMBER 22, 2020

The move to consumers buying groceries online has certainly accelerated the CPG eCommerce trend. However, the trend is separate from CPG companies going direct to consumer (D2C). To capture consumer volume, eRetailers are improving their user experience and lowering product pricing,” says Mediapost.

Company 140

Company Capital Resources Trends 140

PYMNTS

JULY 30, 2020

“ACH payments have become increasingly popular for many consumers; a trend accelerated this year during the COVID-related shift toward ecommerce and away from brick-and-mortar retail experiences,” said Lowell Putnam, Plaid’s head of partnerships, in a statement.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

DECEMBER 2, 2020

At a time when COVID-19 has seen global eCommerce and digital traffic grow by nearly 70 percent, security experts have braced for a commensurate surge in online fraud as the holiday shopping season continues. The key to this is user experience,” he said. Fraudsters now have more avenues for attack available to them,” Rusi said.

Fraud 215

Fraud Online Security Compliance 215

Independent Banker

NOVEMBER 30, 2022

What are they, and how can community banks stay on top of this trend? Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. billion users. And now the trend is gaining traction in the U.S. and its impact on data security. By Colleen Morrison.

Community Bank 91

Community Bank Community Maryland Data 91

PYMNTS

NOVEMBER 19, 2020

He added that this level of digital engagement can be a boon to user experience. Boston Market continues to search for technological innovations to help it keep pace with fraudsters, who work quickly to crack every new security measure thrown at them. . We need to make sure that everything we are doing is secure.”.

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. The Tracker also looks at the security challenges that QSRs are tackling as they work to keep fraudsters away.

Fraud 186

Fraud Mobile Branding User Experience 186

PYMNTS

JUNE 9, 2020

Those integrated solutions, in turn, allow users to conduct their financial lives with speed, ease and security. As Hughes noted, several broader trends mark the financial services landscape. The broader the coverage of the data, the better because that all factors into the value of the user experience,” he said.

Data 151

Data Security Online User Experience 151

Javelin Strategy & Research

DECEMBER 14, 2021

The scorecard report details and ranks user experience trends and best practices in the Canadian market, covering nearly 400 features across six categories: Money Movement, Ease of Use, Security Empowerment, Financial Fitness, Customer Service, and Account Opening.

Digital Banking 40

Digital Banking User Experience Digital Strategies Trends 40

PYMNTS

NOVEMBER 8, 2019

Customers who do not feel they can safely transact on such platforms are highly unlikely to return to them, putting tremendous pressure on merchants to provide experiences that are both seamless and secure. Walking The Security-Seamlessness Line.

Fraud 101

Fraud User Experience Customer Experience Tools 101

PYMNTS

JANUARY 26, 2021

Smaller firms lack the leverage to negotiate better rates or to secure favorable contracts with individual travel vendors. One of the most impactful trends occurring in the SMB T&E landscape is the rise in demand for alternative lodging. The first, said Sikora, is in SMBs’ lack of buying power. The Rise Of Alternative Lodging.

Marketing 208

Marketing Management User Experience Tools 208

PYMNTS

NOVEMBER 19, 2020

No surprise: The trend has been toward contactless. Europe and Asia (for a total of nine countries) – seven in 10 respondents said they were confident in the security provided by digital wallets. And 88 percent said they’d had a “consistently positive user experience” with NFC contactless technologies.

Google 254

Google Mobile Apple Survey 254

PYMNTS

MARCH 20, 2019

As consumers add to the number of connected devices in their possession, they expect a seamless user experience as they shift from one device to the next. Meanwhile, the rapid rise in consumer connectivity is prompting several telecom providers to develop solutions that can keep consumers’ identities secure.

Security 139

Security User Experience Mobile Marketing 139

Cisco

OCTOBER 19, 2020

Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services. Concepts such as Secure Remote Worker and Trusted Workplace were presented as great enablers for business continuity.

User Experience 71

User Experience America Security Digital Banking 71

Abrigo

MARCH 15, 2022

Convenient access to free, local ATMs, security concerns, and being nervous about putting all of their funds in a digital bank were among the reasons provided. Convenient access to free, local ATMs, security concerns, and being nervous about putting all of their funds in a digital bank were among the reasons provided.

Online 195

Online Lending Survey Digital Banking 195

Gonzobanker

MARCH 28, 2024

In the face of a digital vendor landscape teeming with activity and competition, financial executives have several key trends to consider: #1. The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

Javelin Strategy & Research

MAY 7, 2015

Expect to see some forays into wearables and other efforts to fit finance into the consumer’s hectic lives, too, a trend Ian Benton and I delved into most recently with “Push Notifications Change the Game for Financial Alerts” in April.

Trends 40

Trends San Jose User Experience System 40

PYMNTS

DECEMBER 3, 2019

But financial institutions (FIs) have been slow to respond to such trends. To better understand those trends, PYMNTS recently caught up with Christian Ali , senior vice president of product at Entersekt. “We percent of consumers want authentication controls for added security, and 39.9 It found that 70.2 Not only that, but 65.5

Mobile 137

Mobile social media Millennials Exercises 137

PYMNTS

SEPTEMBER 27, 2017

According to Hari Gopalkrishnan, managing director of consumer facing platforms and technology for Bank of America, that’s especially true when it comes to digital identity security and protection technology for banks and other financial institutions. Partnering to provide a better experience.

America 133

America Samsung Security Apple 133

Insights on Business

APRIL 6, 2017

As Jim Marous notes in his article, Top 10 Retail Banking Trends and Predictions for 2017 , “APIs were not even listed as a 2016 trend, but was #4 in 2017.”. They want a user experience that is designed, simple, easy to use, and innovative.

Las Vegas 194

Las Vegas Fintech User Experience Trends 194

PYMNTS

JULY 13, 2018

consumers to paint a landscape picture of the retail trend. So does securing a dinner reservation on Airbnb , at a restaurant the consumer might never have found near the house they just rented on the site. Security of transactions, after all, stands as one of the top priorities of online shoppers. Many Moving Parts.

User Experience 100

User Experience UX social media Retail 100

PYMNTS

AUGUST 10, 2017

started the trend by launching a voice assistant within SmartBank, its mobile banking app for students, before rolling it out to the general public. Barclays applied the technology to telephone banking, so that callers would not have to input a password or give other identifying information in order to securely access their account.

Security 156

Security Technology Fraud User Experience 156

PYMNTS

NOVEMBER 12, 2019

The latest Fraud Decisioning Playbook highlights how eCommerce merchants, financial institutions and other businesses are embracing fraud decisioning solutions to enable secure, seamless experiences for legitimate users. Current and Future State of Fraud. Some estimates claim that as much as 34 percent of U.S. Too Much Data

Fraud 100

Fraud Data Tools User Experience 100