PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. FIs do not really have the choice to make onboarding’s security procedures less stringent, however. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

JUNE 17, 2020

With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks. Securing Social for the MOA Future. A Fraudster’s Feast. Those chargebacks can lead to fees and expensive dispute monitoring programs.

Tools 141

Tools social media Fraud Mobile 141

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

NOVEMBER 19, 2020

Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. What information is easily obtainable via social media, making it less useful for KYC and security purposes? Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

MARCH 20, 2020

Madrid, Spain-based security firm buguroo is combatting account opening fraud with its bugFraud solution, which uses deep learning to detect fraud by measuring how application processes compare to legitimate transactions. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

SEPTEMBER 5, 2019

Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S. contact centers for TD Bank , believes it is important for firms to have innovative authentication measures that protect against fraud and deliver quality customer experiences.

social media 116

social media Fraud Tools Knowledge Base 116

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview. They can even use some social media to register.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. An AI-Powered Visual Shopping Experience For Millennials, Gen Z. The Playbook also examines the increasing threat of fraud as more marketplaces deal with data breaches and their aftermath.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

SEPTEMBER 29, 2020

Building “stickiness” into the digital experience. Health systems that succeed in building “stickiness” do things like use gamification and social media tools. It’s the social media or TurboTax experience. As data security risks increase, so do opportunities to earn consumer trust.

social media 294

social media System Retail Online 294

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

SEPTEMBER 9, 2020

When retailers are thinking about how to adjust, she said, the first step is finding new ways to lean into those tried-and-true classics of creating the right customer experience. You can get pushed onto your back foot, or you can ask yourself a really simple question, which is: ‘How does this serve me?’”.

Branding 220

Branding Online Retail social media 220

Insights on Business

JUNE 14, 2017

increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. They are tech savvy, mobile and social. More than ever – millennials seek customized experiences without a corresponding increase in prices. Millennials are a fastidious breed.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

NOVEMBER 5, 2019

To put it more bluntly, it doesn’t seem that consumers want to be bored — a fact underscored by the rising trends of providing fuller-scale customer experiences, whether via mobile devices or even retail showrooms or social media. Consumers actually favored cost savings and data security more than those other factors.

Innovation 102

Innovation Report social media Data 102

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Check back often since IBM is adding new sessions each day.

San Francisco 93

San Francisco CA social media blockchain 93

Insights on Business

FEBRUARY 13, 2019

Instead of departments like IT, they’ve created departments that correspond to a customer’s journey. Protection (Security). Revamping the company’s internal structure is one of the first steps Bradesco took to achieve the goal of creating experiences that meet expectations of millennials. Day-to-day tasks. Payment methods.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. That means taking a closer look at buyer and seller payments, as well as security measures, on the platforms, said Colin Gardiner, chief revenue officer of shared RV marketplace Outdoorsy.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. A Better Business Customer Experience.

Fintech 198

Fintech Compliance Fraud social media 198

Bank Innovation

APRIL 30, 2019

The paramount technology objective today in banking is the implementation of artificial intelligence to enhance customer experience, products and, in turn, financial results, for both consumers and financial institutions.

Customer Experience 210

Customer Experience Technology social media Compliance 210

Bank Innovation

APRIL 30, 2019

The paramount technology objective today in banking is the implementation of artificial intelligence to enhance customer experience, products and, in turn, financial results, for both consumers and financial institutions.

Customer Experience 210

Customer Experience Technology social media Compliance 210

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 127

Retail social media Online Mobile 127

FICO

DECEMBER 5, 2022

Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet along with digital adoption, FIs are also butting up against entrenched consumer thinking that creates security risks. Tue, 07/02/2019 - 02:45.

Survey 52

Survey Fraud Digital Banking social media 52

FICO

JANUARY 6, 2022

For example, in a digital originations process, streaming data can tell you if applicants are abandoning the application at specific points, are struggling with meeting certain criteria, or are cruising through the customer experience rapidly. Solve for the Problem, Not the Solution.

Management 52

Management social media Customer Experience Strategy 52

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 114

Retail social media Online Mobile 114

PYMNTS

JULY 21, 2017

Retailers are working hard to not only adjust but also enhance the approach to securing and maintaining sales. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JUNE 28, 2017

That means security experts like Vancini and his team have had to develop new methods of identifying and authenticating users, based on the new spending habits of younger consumers. Making faster payments more secure. And, Vancini said, being plugged in is a good thing, at least as far as security is concerned.

Millennials 108

Millennials Security Mobile social media 108

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. When convenience is valued, banks should provide security-rich services through digital channels.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Abrigo

MAY 5, 2022

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. If you have an interesting podcast to share, please send it to marketing@abrigo.com.

Community 195

Community Lending Maine Resources 195

PYMNTS

APRIL 25, 2018

This month, the chain announced it will be taking that customer experience to the next level through a partnership with customer data and engagement platform SessionM. Customers can earn rewards on a more flexible basis that does not always require them to come into the store and sit down for a meal.

Branding 108

Branding Customer Experience social media Data 108

PYMNTS

MARCH 11, 2016

So how can companies strike the balance between ensuring customer acquisition processes are not just efficient, but also frictionless and secure? As a result, these organizations avoid the customer acquisition failure trap and let the excellence of their offerings stand front and center in their success,” Bise added.

Data 100

Data Customer Experience social media Fraud 100

PYMNTS

JULY 27, 2020

FIs often ask new customers to supply personal details to verify their identities during account opening, but this method can fail to stop synthetic ID fraudsters. It has become too simple for the wrong people to give the right answers, meaning FIs must look for harder-to-fake and harder-to-steal information when assessing new users.

Data 146

Data Fraud US social media 146

Independent Banker

MARCH 31, 2022

Treasurer Sarah Getzlaff, CEO, Security First Bank of North Dakota, New Salem, N.D. Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience. ICBA executive committee (from left). Vice chairman Lucas White, President, The Fountain Trust Co.,

Community Bank 239

Community Bank Community Industry Texas 239

PYMNTS

APRIL 24, 2019

Reports have appeared all over social media, particularly via Reddit and Twitter , about Chipotle user accounts being pirated, with hundreds of dollars’ worth of food ordered to customer cards that those customers never saw. Are the customers wrong? So, what’s going on? Is Chipotle? Multiple Weak Points.

Trends 169

Trends Tools social media Data 169

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.

Data 296

Data social media Tools Analytics 296

PYMNTS

JANUARY 22, 2020

Sure, trust generally revolves around concepts of security, privacy and fraud prevention — of trusting a merchant or payment services provider to not allow the theft of one’s personal data. But trust is so much more in this new age of omnichannel experience, according to what Parsons told Webster during the PYMNTS webinar.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

FEBRUARY 8, 2018

It is now social media that cements the carrier/insured relationship. like paying over the phone using an IVR system that will securely capture credit card information. The initial focus of digitizing payments may move to the customer experience side of the equation.

Taxes 101

Taxes Payments social media Policies 101