PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. These striking designs paid for themselves in media exposure.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. Consumers must simply go to their phones’ settings to enable these payments, which aim to keep customers invested in the app experience, even when buying from outside vendors.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. A Better Business Customer Experience.

Fintech 198

Fintech Compliance Fraud social media 198

Abrigo

MAY 5, 2022

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry.

Community 195

Community Lending Maine Resources 195

Bank Innovation

APRIL 30, 2019

The paramount technology objective today in banking is the implementation of artificial intelligence to enhance customer experience, products and, in turn, financial results, for both consumers and financial institutions.

Customer Experience 210

Customer Experience Technology social media Compliance 210

Bank Innovation

APRIL 30, 2019

The paramount technology objective today in banking is the implementation of artificial intelligence to enhance customer experience, products and, in turn, financial results, for both consumers and financial institutions.

Customer Experience 210

Customer Experience Technology social media Compliance 210

PYMNTS

JUNE 28, 2017

That means security experts like Vancini and his team have had to develop new methods of identifying and authenticating users, based on the new spending habits of younger consumers. Making faster payments more secure. And, Vancini said, being plugged in is a good thing, at least as far as security is concerned.

Millennials 108

Millennials Security Mobile social media 108

FICO

JANUARY 6, 2022

As credit issuance, account management and collections enter the digital age, the opportunity for innovative experimentation is accelerated and made more complex by the wide range of data and decision points a digital platform enables. Solve for the Problem, Not the Solution. Why this is important?

Management 52

Management social media Customer Experience Strategy 52

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. They want tools that help them grow their business and remove the tedious activities that prevent that.

Conference 40

Conference Innovation Lending Customer Experience 40

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry. As it appears to be, catering to teen shoppers is a rough task for most retailers.

Retail 114

Retail social media Online Mobile 114

PYMNTS

MAY 2, 2016

After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation. Biometrics are another avenue along which Walmart may have its innovation sights set.

Retail 100

Retail Innovation Technology Arkansas 100

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

APRIL 20, 2017

Market entrants are looking to disrupt across a range of segments of the banking industry, but SME finance has become a popular target for these innovators. Its report, The Challenger Bank Battlefield, analyzes these players not only as competition heats up, but as innovation spreads, too. Take, for instance, SME lending.

Compliance 110

Compliance Innovation social media Lending 110

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. Now that merchants are more responsible for fraud that happens in their stores, he said, “it’s our responsibility to teach them about these tools, like EMV, that can secure them and secure their businesses.

Retail 100

Retail Apple Fraud Online 100

Independent Banker

MARCH 31, 2022

Treasurer Sarah Getzlaff, CEO, Security First Bank of North Dakota, New Salem, N.D. It’s an honor to work with them as we focus on advocacy, education and innovation for the community banking industry. Let’s hear from the executive committee members themselves about how—and why—they’re all in for community banking. Covington, Ind.

Community Bank 239

Community Bank Community Industry Texas 239

PYMNTS

APRIL 25, 2018

This month, the chain announced it will be taking that customer experience to the next level through a partnership with customer data and engagement platform SessionM. Customers can earn rewards on a more flexible basis that does not always require them to come into the store and sit down for a meal.

Branding 108

Branding Customer Experience social media Data 108

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

Cisco

APRIL 2, 2018

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. It allows experts to connect with customers to drive new business (remote expert).

social media 48

social media Tools Industry Retail 48

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security. What else can it do, though, especially for online marketplaces?

Customer Experience 109

Customer Experience Millennials Retail social media 109

NCR

MAY 22, 2017

This is something that can be immensely frustrating to consumers, so big data has the added benefit of providing a smoother experience, even if it is invisible to the end-user. Enhancing the customer experience. Putting customers first. But careful considerations will need to be made about the ethics of this.

Big Data 85

Big Data Data social media Fraud 85

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Kofax has a great suite of solutions for authenticating customers. For Banks, Know Your Customer, is a critical security responsibility. Simon Scheurer (CTO).

San Jose 40

San Jose Customer Experience Mobile social media 40

Gonzobanker

DECEMBER 22, 2020

By meeting the deposit and banking needs of customers and members minus branch systems that were shuttered in a two-week period. During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking.

Idaho 172

Idaho Community Industry Strategy 172

William Mills

SEPTEMBER 9, 2016

Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40

Perficient

JULY 31, 2020

Gartner says that in order for companies to innovate “their way beyond the post-COVID-19 world, data and analytics leaders require an ever-increasing velocity and scale of analysis in terms of processing and access to succeed in the face of unprecedented market shifts.” You would likely go with the website that has trusted data.

Data 354

Data Analytics Strategy social media 354

William Mills

MAY 11, 2016

It’s all done through the smartphone, with bank-level security. Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. Chip card reader for when customers are shopping online to improve security. David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Blake Wood (SVP & Director, Program Innovation).

Video 40

Video Lending social media Analytics 40

PYMNTS

JUNE 29, 2017

That is how the world first met the iPhone a little over ten years ago in January 2007, when Steve Jobs took to the stage to announce Apple’s latest and greatest innovation. Freed from the shackles of paying for film (and with countless opportunities to display our lives on mobile social media platforms), people worldwide will take 1.2

Apple 150

Apple Mobile Innovation social media 150

NCR

JULY 31, 2017

One type of two-factor authentication combines something the customer knows, such as a password or PIN, with something they have, such as a card reader or a mobile phone to receive a single-use passcode. This additional layer of security makes it much more difficult for criminals to hack into accounts. Effective KYC procedures.

Fraud 74

Fraud Digital Banking social media Security 74

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. In today’s world there is uncertainty around many things, your finances don’t have to be one of them.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

JUNE 7, 2016

This particularly dynamic area of financial services, FinTech and payments is transforming how everyone across the greater financial ecosystem thinks and acts when it comes to security, fraud and protecting identities. “One of the main concerns is customer conversion. Challenges Of Consumer Authentication. Managing Big Data.

Big Data 100

Big Data Data Fraud Trends 100

South State Correspondent

MAY 13, 2024

” These pre-crime events including emails, SMS, logins, website clicks, social media, banker conversations, and call center inquiries. By taking a “fusion” approach, banks can combine the record of these events at the bank and customer levels with the money movement and account information.

Conference 195

Conference Payments Fraud Data 195

Gonzobanker

DECEMBER 14, 2023

We remember his architecting the legendary Bank of America and Security Pacific merger on the West Coast. Award – goes to CNBC’s Jim Cramer , who lamented that banks should have been innovating offerings like those delivered by PayPal and Square. The Smarter Bank – Customer Experience Award – goes to Synovus Bank.

Fintech 194

Fintech Community Regional Technology 194

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. Customer service: Customer experience goes virtual with conversational AI. Security: Higher internet usage and data generation lead to increased investment. Table of Contents.

Industry 101

Industry Technology Online Video 101