PYMNTS

JUNE 6, 2017

With eCommerce enabling global reach for most retailers, keeping track of all the moving parts can be a difficult feat. Cloud and on-premise software company NICE just announced its recent business win of one of the largest home furnishing retailers.

Retail 116

Retail Customer Experience Regional Software 116

PYMNTS

OCTOBER 23, 2019

eCommerce has made it possible for retailers of any size to reach consumers in any country,” said Eduardo Vilar, founder and CEO of Returnly. and Canadian online retailers ahead of the holiday season,” he added. Retailers also get the advantage of lower expenses due to fewer support calls and manual form processing.

Online 100

Online Retail Customer Experience Maine 100

PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. The atmosphere comes as brick-and-mortar retailers have to differentiate themselves from their eCommerce counterparts.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

MAY 21, 2019

retailer Iceland has seen encouraging results from a mobile wallet technology pilot during a marketing campaign. Retail categories that saw the highest transaction share included restaurants, apparel, gas, grocery and specialty retail. Users who reside in Belgium, the U.K., And in the U.K.,

Apple 108

Apple Retail Mobile National 108

PYMNTS

JULY 1, 2020

That estimate comes from market intelligence company GlobalData, which predicts that total spending in the region will dip to $60.3 COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said. billion compared to 2019.

Branding 246

Branding Regional United States Groups 246

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

SEPTEMBER 14, 2018

“We do not engage in surge pricing, and product prices do not fluctuate by region or delivery location,” an Amazon spokesperson noted. “We billion in consumer and retail sales (including restaurants) were lost to Irma, while Hurricane Harvey cost businesses around $1 billion. According to Planalytics, roughly $2.75

Retail 135

Retail North Carolina Puerto Rico Houston 135

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

ABA Community Banking

JANUARY 8, 2020

Regions Bank exemplifies the latter mindset. The post Podcast: A Continuous Cycle of Tech Investment at Regions Bank appeared first on ABA Banking Journal.

Regional 52

Regional Innovation Technology Customer Experience 52

PYMNTS

APRIL 9, 2020

Korey and Rubio noted that most of the furloughed staffers are part of the company’s customer experience and retail teams who work with shoppers directly. They will continue to get all of their wages and benefits until they can go back to work full-time, with the help of government aid. and Europe.

Company 131

Company Exercises Retail Customer Experience 131

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business. Cross-Border, Cross Your Heart.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

MAY 22, 2020

The reopening of retail is bound to portend changes for businesses as well as consumers. The National Retail Federation (NRF) and other groups have released guidelines for store operation and design today (May 22) as members begin to come back from the economic devastation of the pandemic. It also recommends changes to kiosks.

Retail 148

Retail Guidelines National Customer Experience 148

PYMNTS

FEBRUARY 26, 2020

The card is reloadable and can be used on any service (gaming, hospitality, entertainment and ATMs) at the resort, in brick and mortar retail worldwide, and online. . Sightline also integrated Smart Money, a program that works with guests’ iOS and Android mobile devices at retailers. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

SEPTEMBER 17, 2018

The third benefit, which applies to Smith’s partners, is that local retailers can attract increased foot traffic as people come in to pick up their meals, and could become potential prospects. The Customer Experience. To order a meal from Territory Foods, customers start by selecting one of the four regions – Washington, D.C.;

Retail 124

Retail Fort Worth San Francisco Dallas 124

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. retailers such as Target and Walmart have started implementing beacons in retail stores.”.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? In all, the company offers several modules that retailers can use depending on their needs. But some larger retailers have made a big digital push.

Retail 147

Retail Regional Mobile Seattle 147

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. However, retail bankers deeply involved in day to day branch operations, can see the same results from excellent staff and asset management, so what are the crucial elements in a successful transformation project?

Customer Experience 40

Customer Experience Strategy Training Operations 40

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Bank Community 100

Accenture

JUNE 17, 2019

Having systems decoupled also helps banks open their ecosystem to third-party service providers, which enable them to create new digital customer journeys that would otherwise be constrained by legacy core banking systems. That’s the route that a mid-sized regional US bank took.

Customer Experience 154

Customer Experience Operations System Software 154

PYMNTS

JULY 15, 2020

But a new eCommerce platform coming out of the Alibaba Group in Southeast Asia is bringing a unique business model to malls in that region, one that could provide a blueprint for struggling U.S. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off. In the U.S.,

San Francisco 128

San Francisco Retail Minnesota Regional 128

PopularBank

OCTOBER 28, 2020

“Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy. This realignment in our New York Metro market is consistent with our small business and retail services model in South Florida,” said Popular, Inc. President and CEO Ignacio Alvarez. “We Virgin Islands. New York Metro.

Puerto Rico 52

Puerto Rico New York Metro Community 52

PYMNTS

JUNE 8, 2018

The work will focus on customer experiences, payments, precision marketing and communications through WeChat. The news comes a few months after Walmart inked a deal with Tencent to use WeChat Pay, its popular payment app, in all of its stores in the western region of China. The spokeswoman had said to Reuters.“In

Regional 110

Regional Mobile Customer Experience Payments 110

PYMNTS

MARCH 12, 2019

Instacart, the online grocery company, announced Tuesday (March 12) it has expanded alcohol delivery for customers across the U.S. In a press release , Instacart said customers in 14 states, as well as Washington D.C., and is available from one-third of its 300-plus retail partners. ”

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. In addition to our store growth, we continue to take steps to further enhance the customer experience. “In 1, 2017, with new locations spanning the United States and Canada.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

NOVEMBER 13, 2017

Some have predicted the Australian version of the eCommerce platform will be ready in time for Black Friday or Cyber Monday retail sales. “We We will be focusing on listening to the Australian customer, inventing on behalf of the Australian customer [and] delivering a great customer experience.”.

Retail 100

Retail Customer Experience Regional Marketing 100

NCR

MAY 4, 2017

There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. Customers should be able to start a transaction in one channel and continue it in another, without any discernible lapse in service. .”

Strategy 83

Strategy Customer Experience Regional Retail 83

PYMNTS

FEBRUARY 11, 2019

“It is our strategic direction to enhance our digital technology capability, to deliver a better customer experience,” said Thanachart Bank EVP of Retail and Small Business Banking Anuwat Luengtawekul in a statement. The trade finance gap across Asia is also a key opportunity for the firm.

Fintech 109

Fintech Tools Customer Experience Regional 109

PYMNTS

JUNE 17, 2019

The tools were designed to provide customers with a transparent and clear mechanism to understand the progress of their transactions whether those transactions happen physically, via voice command, by a networked appliance or in an unattended retail context.

Branding 116

Branding Customer Experience Regional America 116

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too.

Report 150

Report Payments Meeting Tools 150

The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.

Retail 31

Retail Regional Meeting Branding 31

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

PYMNTS

MAY 19, 2016

Creating new demand has to be at the core of Burberry’s future strategy,” said Paul Thomas, an analyst at consultant Retail Remedy. The firm is also focused on “integrating and improving customer experiences across online and offline.”.

Retail 100

Retail Customer Experience Regional Mobile 100