PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

MAY 22, 2020

The reopening of retail is bound to portend changes for businesses as well as consumers. The National Retail Federation (NRF) and other groups have released guidelines for store operation and design today (May 22) as members begin to come back from the economic devastation of the pandemic. It also recommends changes to kiosks.

Retail 148

Retail Guidelines National Customer Experience 148

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business. Cross-Border, Cross Your Heart.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. retailers such as Target and Walmart have started implementing beacons in retail stores.”.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

SEPTEMBER 17, 2018

The third benefit, which applies to Smith’s partners, is that local retailers can attract increased foot traffic as people come in to pick up their meals, and could become potential prospects. The Customer Experience. To order a meal from Territory Foods, customers start by selecting one of the four regions – Washington, D.C.;

Retail 124

Retail Fort Worth San Francisco Dallas 124

PYMNTS

JANUARY 7, 2021

We're proud of the product mix and shopping experience we provide in our stores and online. Personalization is an important strategic initiative in our continued endeavor to enhance customer experience across digital and in-store,” said Glen Bradley , Price Chopper Supermarket/Market 32's group vice president of marketing. “We

California 203

California CA Analytics Branding 203

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. According to Accenture, effective transformation strategies can reduce the cost of building and operating a branch by 33 and 25 per cent, respectively. Reinvigorating the branch Channel. Image Credit: iStockphoto/AzmanL.

Customer Experience 40

Customer Experience Strategy Training Operations 40

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. In addition to our store growth, we continue to take steps to further enhance the customer experience. “In 1, 2017, with new locations spanning the United States and Canada.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PopularBank

OCTOBER 28, 2020

The branch closures, which are expected to be completed simultaneously by January 29, 2021, are projected to reduce annual operating expenses by approximately $13 million. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy. Virgin Islands.

Puerto Rico 52

Puerto Rico New York Metro Community 52

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too.

Report 150

Report Payments Meeting Tools 150

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off. In the U.S.,

San Francisco 128

San Francisco Retail Minnesota Regional 128

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

FICO

NOVEMBER 16, 2022

In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

OCTOBER 21, 2016

According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. The fleet management market is estimated to grow from $9.54 billion in 2016 to $27.9 billion by 2021 at a CAGR of 23.9

Management 100

Management Marketing Regional System 100

NCR

MAY 4, 2017

There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. Customers should be able to start a transaction in one channel and continue it in another, without any discernible lapse in service. .”

Strategy 83

Strategy Customer Experience Regional Retail 83

CB Insights

FEBRUARY 13, 2020

Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations. Stripe often states that less than 8% of total commerce occurs online, suggesting roughly $26T in global, omnichannel retail sales. Source: Stripe.

Online 98

Online Company Retail Payments 98

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

SEPTEMBER 7, 2018

Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in the six states where it actually operates. It didn’t work out so well, noted Jeff Green, a partner at retail real estate firm Hoffman Strategy Group.

Florida 105

Florida South Carolina Tampa Regional 105

PYMNTS

FEBRUARY 6, 2017

It also provides all geographical regions and various market segments with up-to-date analyses and forecasts. In its research report, Technavio categorized the global chatbot market into five sections: BFSI; Government; Retail and eCommerce; Travel and Hospitality; and Others.

social media 100

social media Retail Customer Experience Online 100

PYMNTS

JANUARY 9, 2020

The app will be available on the App Store for iPhones in Q2 of 2020, and additional accessibility and regional availability will come in the future. Credit Card Satisfaction Study , benefits and rewards often drive customer satisfaction with cards, but only about a third of credit card holders understand all the benefits available to them.

Cards 131

Cards Examples Regional Apple 131

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

MARCH 27, 2020

Vending machines have come a long way from their origins as coin-operated appliances that dispense sodas or candy. The company recently began upgrading its digital infrastructure to accommodate the flood of data flowing in from an ever-expanding network of vending machines, suppliers and field operators.

Milwaukee 130

Milwaukee Meeting New York City Data 130

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

MARCH 26, 2019

The company is targeting both regional and national businesses with a minimum of 10 locations. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers. From a customer experience perspective, Xiao claims the service makes the ordering process faster and more convenient.

Technology 121

Technology Maine Study Google 121

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

PYMNTS

APRIL 1, 2020

Debit cards secured with PINs came into wide use in the 1990s, and regional card networks often processed such payments at the time. These larger operators sometimes made deals with card issuers, under which the latter would agree to only route payments over the former’s networks.

Cards 141

Cards Payments Security Fraud 141

PYMNTS

OCTOBER 19, 2016

But first, virtual reality is also serving the retailer by helping to build more appealing physical retail layouts. Virtual reality is disrupting retail with the force of a wrecking ball in all parts of the world. Alibaba is a persistent influence in the Chinese retail and eCommerce sectors. And he wasn’t kidding.

Retail 100

Retail Technology Trends Online 100

PYMNTS

NOVEMBER 18, 2016

Asia outpaced North America in funding volume for the FinTech world, and this week’s B2B venture capital roundup seems to reflect that, with several deals from VCs in the region. P2Binvestor uses a crowdfunding model and partnerships with retail and institutional investors to provide factoring loans to SMEs.

Fintech 100

Fintech US Capital Community 100

FICO

APRIL 16, 2019

Over 50 percent of global online retail sales in 2018 originated from the region. Smart communications is one tool lenders can use to deliver a frictionless customer experience. Interestingly, banks in the region, are still measuring their fraud departments on key fraud metrics other than customer satisfaction. “In

Fraud 40

Fraud Survey Regional Cards 40

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. We’re not just competing with [megabanks and regional banks] or other community banks.

Innovation 70

Innovation Community Bank social media Community 70

FICO

APRIL 19, 2018

FICO today unveiled a host of new retail banking solutions that allow lenders to manage the credit lifecycle in a way that is smarter, faster and simpler. The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data.

Miami 40

Miami Analytics Florida Management 40

Gonzobanker

APRIL 6, 2018

But ever-increasing customer experience expectations are forcing the hands of financial institutions – whether they have the organizational maturity or not. These enhancements have virtually closed the customer satisfaction gap that used to represent a key competitive advantage for community and regional banks.

Regional 76

Regional Digital Banking Community Management 76

Gonzobanker

NOVEMBER 29, 2016

Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., Branch locations without ITMs typically require two to four employees to operate each branch for extended hours. Customer Transition.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. From nowhere, sizable regional players are being created. Performance and multiples continue to be solid, outperforming most regional banks. Acronym of the Year. Has to be M-O-E. Now, about that execution….

Fintech 147

Fintech Strategy Leadership Lending 147

Gonzobanker

NOVEMBER 29, 2016

Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., Branch locations without ITMs typically require two to four employees to operate each branch for extended hours. Customer Transition.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

JULY 7, 2015

Capital One figures are for Capital One USA direct bank and not the regional bank components. Capital One has not stopped growing since acquiring ING Direct to add to its own direct banking operations. Retail Banks $1,271,189,782. Mid-size and regional banks have also grown deposits solidly, as has the credit union industry.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

NCR

SEPTEMBER 5, 2017

Focus on simplifying the user ‘shopping’ experience. Providing a frictionless redemption experience should also be a top priority for loyalty program operators. 46 percent of loyalty program members in the US say they’d appreciate a simpler user experience when redeeming rewards.

How To 45

How To User Experience Analysis US 45