PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company is targeting both regional and national businesses with a minimum of 10 locations. The employee or wait staff wouldn’t know the difference between a voice or an online order.

Technology 121

Technology Maine Study Google 121

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online.

Fraud 255

Fraud Online Retail Examples 255

ABA Community Banking

JANUARY 8, 2020

As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.

Regional 52

Regional Innovation Technology Customer Experience 52

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. That includes beacons. There’s really no reason for beacons to be hidden.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? In all, the company offers several modules that retailers can use depending on their needs. But some larger retailers have made a big digital push.

Retail 147

Retail Regional Mobile Seattle 147

Accenture

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. That’s the route that a mid-sized regional US bank took. Read the report.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business. Cross-Border, Cross Your Heart.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off. In the U.S.,

San Francisco 128

San Francisco Retail Minnesota Regional 128

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. However, retail bankers deeply involved in day to day branch operations, can see the same results from excellent staff and asset management, so what are the crucial elements in a successful transformation project?

Customer Experience 40

Customer Experience Strategy Training Operations 40

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

AUGUST 11, 2020

Distinguishing between legitimate and illegitimate customers is critical, and these companies, therefore, need to verify new users’ names, addresses and payment methods in shorter timeframes than ever to both attract new customers and keep fraudsters out. Around The Digital Onboarding World.

Report 247

Report Guam Hawaii Security 247

PYMNTS

OCTOBER 21, 2016

What’s more, the report found managed services are considered crucial, as they are directly related with customer experience; companies cannot afford to compromise on this factor as it helps them sustain their position in the market. The market in APAC is expected to grow at the highest CAGR between 2016 and 2021.

Management 100

Management Marketing Regional System 100

PYMNTS

FEBRUARY 11, 2019

“It is our strategic direction to enhance our digital technology capability, to deliver a better customer experience,” said Thanachart Bank EVP of Retail and Small Business Banking Anuwat Luengtawekul in a statement. The trade finance gap across Asia is also a key opportunity for the firm.

Fintech 109

Fintech Tools Customer Experience Regional 109

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too.

Report 150

Report Payments Meeting Tools 150

PYMNTS

MAY 10, 2018

Mobile payment capabilities are on the forefront of retail executives and tech staff. In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. As a result, the region can be an “early adopter” of the technology.

America 114

America Regional Mobile Cards 114

NCR

MAY 4, 2017

There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. Customers should be able to start a transaction in one channel and continue it in another, without any discernible lapse in service. .”

Strategy 83

Strategy Customer Experience Regional Retail 83

FICO

NOVEMBER 16, 2022

In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

JANUARY 7, 2021

We're proud of the product mix and shopping experience we provide in our stores and online. Personalization is an important strategic initiative in our continued endeavor to enhance customer experience across digital and in-store,” said Glen Bradley , Price Chopper Supermarket/Market 32's group vice president of marketing. “We

California 203

California CA Analytics Branding 203

PYMNTS

MAY 2, 2016

Walmart is open — not just for business but to new technology ideas. After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation.

Retail 100

Retail Innovation Technology Arkansas 100

PYMNTS

SEPTEMBER 13, 2016

12) that data shows a “ positive impact ” through the technology across stakeholders, including issuing banks, consumers and merchants. million are regional and local locations, up 159 percent since the liability shift. One year into the shift to chip-enabled cards — for the U.S., that is — Mastercard said on Monday (Sept.

Fraud 100

Fraud Cards Customer Experience Regional 100

CB Insights

FEBRUARY 13, 2020

‘PayFac’ technology simplifies underwriting and onboarding. ‘PayFac’ technology simplifies underwriting and onboarding merchants. Stripe often states that less than 8% of total commerce occurs online, suggesting roughly $26T in global, omnichannel retail sales. TABLE OF CONTENTS. Focus on developers.

Online 98

Online Company Retail Payments 98

American Banker

JUNE 21, 2016

Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.

Customer Experience 42

Customer Experience Minneapolis Strategy Retail 42

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. However, between anti-trust regulations, algorithm investigations and states focused on privacy (e.g.,

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Abrigo

MAY 20, 2015

It’s not just the technology industry that is constantly evolving – many other industries must also remain adaptable to the changing landscape of the American consumer. Then the marketers must promote that message to both existing and potential customers. One such industry is banking.

Apple 150

Apple Comparison Mobile Innovation 150

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

PYMNTS

OCTOBER 19, 2016

But first, virtual reality is also serving the retailer by helping to build more appealing physical retail layouts. Virtual reality is disrupting retail with the force of a wrecking ball in all parts of the world. Alibaba is a persistent influence in the Chinese retail and eCommerce sectors.

Retail 100

Retail Technology Trends Online 100

PYMNTS

JULY 30, 2020

“Dunkin’ has long been at the forefront of using digital technology to enhance the customer experience – whether through its world-class app, its advanced one-to-one marketing capabilities or its DD Perks platform, one of the first and fastest-growing loyalty programs in the quick-service industry,” said Auerbach.

Las Vegas 156

Las Vegas Branding Leadership Marketing 156

PYMNTS

JUNE 15, 2017

Those categories can span from chargeback data to internal customer loyalty program information, and can be limited in a granular way to certain card accounts or certain locations. I would argue that is changing, especially as FIs, as well as merchants, have tried to look at the customer more holistically, with a 360-degree omnichannel view.

Fraud 115

Fraud Data Tools Management 115

PYMNTS

JANUARY 9, 2020

The app will be available on the App Store for iPhones in Q2 of 2020, and additional accessibility and regional availability will come in the future. Credit Card Satisfaction Study , benefits and rewards often drive customer satisfaction with cards, but only about a third of credit card holders understand all the benefits available to them.

Cards 131

Cards Examples Regional Apple 131

Banking 2020

JUNE 9, 2015

Midsize banks (those with deposits between $2 billion and $33 billion) have traditionally been the leaders of customer satisfaction in the banking industry, but technology has advanced to the point where big banks and regional banks are closing the gap. Retail Banking Satisfaction Study SM. . Power 2015 U.S.

Regional 40

Regional ATM Customer Experience Policies 40

Gonzobanker

DECEMBER 17, 2021

From nowhere, sizable regional players are being created. Performance and multiples continue to be solid, outperforming most regional banks. Brandon Dewitt, MX co-founder and chief technology officer. Has to be M-O-E. Bank Merger of the Year. So which merger was the best in 2021? That’s almost impossible to select.

Fintech 147

Fintech Strategy Leadership Lending 147

PYMNTS

MARCH 27, 2020

I had an interest in leveraging technology to make that possible.”. Focusing On Customer Service. Farmer’s Fridge developed the technology that powers its smart machines in-house, Saunders explained. Looking at our customers, for example: What items did we recommend? How did that affect their loyalty?”.

Milwaukee 130

Milwaukee Meeting New York City Data 130

PYMNTS

JULY 5, 2017

We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. We also work with many emerging growth startups and SMBs, which forces us to be agile, fast and responsive, while providing continuous momentum to the market and to customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

Bobsguide

FEBRUARY 22, 2022

It will interface with technology offerings from TCS’ partners for CRM, sales, risk management and other enterprise functions. Further, it can leverage TCS’ fintech partner ecosystem to accelerate innovation and create superior and contextual experiences for its customers.

Innovation 78

Innovation Customer Experience Strategy Operations 78

NCR

JULY 19, 2016

The renaissance in retail banking is here, and not a moment too soon. Declining cost-income ratios, competition from fintech startups and blue chip technology companies, as well as mobile and online banking channels – these are the new realities facing financial institutions today. Since the economic crisis in 2008, nearly 5,000 U.S.

Innovation 40

Innovation Customer Experience Retail National 40