The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.

Retail 36

Retail Regional Meeting Branding 36

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 40

Regional Branding Retail Branch Strategies 40

Gonzobanker

NOVEMBER 29, 2016

Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., Customer Transition. A large majority of community and regional FIs differentiate themselves with outstanding personal service.

Video 60

Video Strategy Branch Strategies ATM 60

Gonzobanker

NOVEMBER 29, 2016

Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., Customer Transition. A large majority of community and regional FIs differentiate themselves with outstanding personal service.

Video 60

Video Strategy Branch Strategies ATM 60

American Banker

JUNE 27, 2016

Is being customer-centric a goal at your bank? You’ll need to master these five practices to align employee behavior with your desire to improve the customer experience.

Customer Experience 45

Customer Experience Branch Strategies Regional National 45