ABA Community Banking

JANUARY 8, 2020

As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.

Regional 52

Regional Innovation Technology Customer Experience 52

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

MAY 22, 2020

The reopening of retail is bound to portend changes for businesses as well as consumers. The National Retail Federation (NRF) and other groups have released guidelines for store operation and design today (May 22) as members begin to come back from the economic devastation of the pandemic. It also recommends changes to kiosks.

Retail 148

Retail Guidelines National Customer Experience 148

Accenture

JUNE 17, 2019

Having systems decoupled also helps banks open their ecosystem to third-party service providers, which enable them to create new digital customer journeys that would otherwise be constrained by legacy core banking systems. That’s the route that a mid-sized regional US bank took.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business. Cross-Border, Cross Your Heart.

Payments 130

Payments Customer Experience Regional Online 130

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. But then again, Rockland Trust Co. is not typical. Alex Jimenez. Rockland, Mass.

Innovation 70

Innovation Community Bank social media Community 70

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. In addition to our store growth, we continue to take steps to further enhance the customer experience. “In 1, 2017, with new locations spanning the United States and Canada.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. This requires three shifts: From uniform to unique.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off. In the U.S.,

San Francisco 128

San Francisco Retail Minnesota Regional 128

NCR

JULY 19, 2016

The renaissance in retail banking is here, and not a moment too soon. Similar to the retail industry, omnichannel strategies are quickly becoming a key component in attracting and retaining new customers. Their analysis suggests retail banks embracing digital may see profit gains of more than 40 percent.

Innovation 40

Innovation Customer Experience Retail National 40

NCR

MAY 4, 2017

There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. Customers should be able to start a transaction in one channel and continue it in another, without any discernible lapse in service. .”

Strategy 83

Strategy Customer Experience Regional Retail 83

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

PYMNTS

MAY 2, 2016

After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation. “I can’t wait to see what ideas and inventions we’ll discover! .

Retail 100

Retail Innovation Technology Arkansas 100

FICO

NOVEMBER 16, 2022

In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

NOVEMBER 13, 2017

Some have predicted the Australian version of the eCommerce platform will be ready in time for Black Friday or Cyber Monday retail sales. “We We will be focusing on listening to the Australian customer, inventing on behalf of the Australian customer [and] delivering a great customer experience.”.

Retail 100

Retail Customer Experience Regional Marketing 100

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

PYMNTS

MAY 10, 2018

Mobile payment capabilities are on the forefront of retail executives and tech staff. In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. As a result, the region can be an “early adopter” of the technology. Mobile Wallets.

America 114

America Regional Mobile Cards 114

PYMNTS

OCTOBER 21, 2016

What’s more, the report found managed services are considered crucial, as they are directly related with customer experience; companies cannot afford to compromise on this factor as it helps them sustain their position in the market. The market in APAC is expected to grow at the highest CAGR between 2016 and 2021.

Management 100

Management Marketing Regional System 100

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. But not necessarily one that translates to a dissatisfied customer.

Apple 150

Apple Comparison Mobile Innovation 150

PYMNTS

APRIL 20, 2017

s challenger bank landscape is spreading since regulators have welcomed new competition into the retail banking space. Market entrants are looking to disrupt across a range of segments of the banking industry, but SME finance has become a popular target for these innovators. Sometimes this is a mix.”. Take, for instance, SME lending.

Compliance 110

Compliance Innovation social media Lending 110

PYMNTS

MARCH 27, 2020

Farmer’s Fridge sources its items from local and regional suppliers, prepares them as needed in its commissary kitchen and delivers them in refrigerated vehicles to each location five days a week. Saunders said deep knowledge of customers’ behaviors allows the company to alter its products as needed and offer personalized discounts. “It

Milwaukee 130

Milwaukee Meeting New York City Data 130

PYMNTS

NOVEMBER 21, 2018

In the summer Tencent announced a collaboration with Walmart China in which the two will focus on customer experiences, payments, precision marketing, and communications through WeChat. Walmart’s senior director of eCommerce in China, Ted Hopkins, confirmed the test, telling TechCrunch it has been testing it for about a week now.

Customer Experience 129

Customer Experience Maine Regional Marketing 129

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company is targeting both regional and national businesses with a minimum of 10 locations.

Technology 121

Technology Maine Study Google 121

The Financial Brand

FEBRUARY 7, 2021

Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 40

Regional Branding Retail Branch Strategies 40

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

Gonzobanker

DECEMBER 17, 2021

From nowhere, sizable regional players are being created. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Performance and multiples continue to be solid, outperforming most regional banks. Has to be M-O-E. Bank Merger of the Year. That’s almost impossible to select.

Fintech 147

Fintech Strategy Leadership Lending 147

FICO

MAY 8, 2019

The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth. For its achievements, Worldpay won the 2018 FICO® Decisions Award for Customer Onboarding & Management. The 2018 judges are: Sid Dash, research director at Chartis Research.

New York City 51

New York City Management Innovation New York 51

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. State/Regional Partners Reception*.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

Celent Banking

APRIL 25, 2016

While Nubank is focused entirely in offering a credit card with a customer friendly personalized real-time view of expenses and modern contact channels (email, call or chat), Bankaool is mainly focused in a checking account with a debit card, SME loans and investment vehicles.

America 100

America Digital Banking Strategy Fintech 100

FICO

APRIL 19, 2018

FICO today unveiled a host of new retail banking solutions that allow lenders to manage the credit lifecycle in a way that is smarter, faster and simpler. The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data.

Miami 40

Miami Analytics Florida Management 40

Gonzobanker

JULY 7, 2015

Capital One figures are for Capital One USA direct bank and not the regional bank components. But here’s the real clincher: in the same period that the Top 10 Internet only banks grew deposits by $175 billion, the three major legacy retail powerhouses – Chase, Wells and Bank of America – grew deposits by $1.27 What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

FICO

MAY 3, 2023

In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. Their top five responses provide a blueprint of customer-friendly steps banks can take to counter RTP scams and improve customer experiences when scams occur.

Fraud 10

Fraud Survey Customer Experience Management 10