PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

FEBRUARY 26, 2020

Its client roster includes MGM Resorts, Caesars Resorts, and Hard Rock Hotel and Casino; the Oregon and Pennsylvania state lotteries; Churchill Downs; Golden Nugget online; and DraftKings, FanDuel, William Hill, and Rush Street sports, among others. Founded in 2010, Sightline has experienced 744 percent revenue growth since 2015.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

SEPTEMBER 14, 2018

“We do not engage in surge pricing, and product prices do not fluctuate by region or delivery location,” an Amazon spokesperson noted. “We Industrial production also took a big hit last September before surging in October, largely driven by Houston’s petro-chemical industry surging back online. According to Planalytics, roughly $2.75

Retail 135

Retail North Carolina Puerto Rico Houston 135

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. retailers such as Target and Walmart have started implementing beacons in retail stores.”.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JULY 15, 2020

But a new eCommerce platform coming out of the Alibaba Group in Southeast Asia is bringing a unique business model to malls in that region, one that could provide a blueprint for struggling U.S. The platform to bring malls online — or create a virtual mall — is being led by an Alibaba-owned company called Lazada. shopping destinations.

Groups 153

Groups Branding Retail Taxes 153

ABA Community Banking

JANUARY 8, 2020

Regions Bank exemplifies the latter mindset. The post Podcast: A Continuous Cycle of Tech Investment at Regions Bank appeared first on ABA Banking Journal.

Regional 52

Regional Innovation Technology Customer Experience 52

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off. In the U.S.,

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? In all, the company offers several modules that retailers can use depending on their needs. But some larger retailers have made a big digital push.

Retail 147

Retail Regional Mobile Seattle 147

Accenture

JUNE 17, 2019

Having systems decoupled also helps banks open their ecosystem to third-party service providers, which enable them to create new digital customer journeys that would otherwise be constrained by legacy core banking systems. That’s the route that a mid-sized regional US bank took.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. To learn more about how slow or piecemeal address verification can cause frictions in the consumer experience, visit the Tracker’s Deep Dive.

Report 247

Report Guam Hawaii Security 247

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

MARCH 12, 2019

Instacart, the online grocery company, announced Tuesday (March 12) it has expanded alcohol delivery for customers across the U.S. In a press release , Instacart said customers in 14 states, as well as Washington D.C., and is available from one-third of its 300-plus retail partners. ”

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

PYMNTS

NOVEMBER 13, 2017

Some have predicted the Australian version of the eCommerce platform will be ready in time for Black Friday or Cyber Monday retail sales. “We We will be focusing on listening to the Australian customer, inventing on behalf of the Australian customer [and] delivering a great customer experience.”.

Retail 100

Retail Customer Experience Regional Marketing 100

PYMNTS

MAY 19, 2016

“Creating new demand has to be at the core of Burberry’s future strategy,” said Paul Thomas, an analyst at consultant Retail Remedy. ECommerce also factors prominently in the turnaround effort, as online sales are targeted to account for about 33 percent of revenue growth per year over the next three, according to Burberry.

Retail 100

Retail Customer Experience Regional Mobile 100

PYMNTS

JANUARY 7, 2021

Price Chopper Supermarkets will leverage the company's integrated SaaS suite, including Customer Data Platform, Advanced Customer Analytics and Omnichannel Lifecycle Marketing, to achieve insights-driven personalization, the release noted. We're proud of the product mix and shopping experience we provide in our stores and online.

California 203

California CA Analytics Branding 203

NCR

MAY 4, 2017

There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. Customers should be able to start a transaction in one channel and continue it in another, without any discernible lapse in service. .”

Strategy 83

Strategy Customer Experience Regional Retail 83

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But uniformity is deadly in corporate banking.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

FEBRUARY 27, 2018

27) at the Mobile World Congress that Flipkart, the Indian online grocer, is the first merchant in the Asia Pacific region to roll out Mastercard Digital Enablement Services for Merchants. The tokens let merchants offer enhanced security and customer experiences, Mastercard said in the press release.

Security 100

Security Cards Customer Experience Regional 100

PYMNTS

FEBRUARY 6, 2017

While nearly anything can be ordered online, the few times people go into department stores are typically when there’s a need for a very specific item. Customers go in, grab what they want, get out and rarely want to physically speak to anyone. Let’s face it.

social media 100

social media Retail Customer Experience Online 100

PYMNTS

MARCH 26, 2019

When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would. The employee or wait staff wouldn’t know the difference between a voice or an online order. The company is targeting both regional and national businesses with a minimum of 10 locations.

Technology 121

Technology Maine Study Google 121

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

NOVEMBER 1, 2017

In order to do that, we need to continue to deliver the best products and customer experience,” Vice President of Retail and PR, Salisa Landy, noted. But the bigger vision is to be truly global, to function as a retail option for the fashion-conscious outside Southeast Asia in the not-too-distant future.

Tulsa 109

Tulsa Trends Branding Retail 109

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences. Amazon just “gets” it.

Innovation 121

Innovation Customer Experience Mobile Security 121

NCR

OCTOBER 5, 2016

For businesses, the digital revolution has opened up a world of opportunity for reducing costs, achieving new efficiencies and engaging with customers. But it’s important to remember that the growth of mobile, online and digital channels doesn’t render the traditional way of doing profitable consumer banking business obsolete.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

PYMNTS

OCTOBER 19, 2016

But first, virtual reality is also serving the retailer by helping to build more appealing physical retail layouts. Virtual reality is disrupting retail with the force of a wrecking ball in all parts of the world. Alibaba is a persistent influence in the Chinese retail and eCommerce sectors.

Retail 100

Retail Technology Trends Online 100

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. But not necessarily one that translates to a dissatisfied customer.

Apple 150

Apple Comparison Mobile Innovation 150

Banking 2020

JUNE 9, 2015

Midsize banks (those with deposits between $2 billion and $33 billion) have traditionally been the leaders of customer satisfaction in the banking industry, but technology has advanced to the point where big banks and regional banks are closing the gap. Retail Banking Satisfaction Study SM. . Personal Customer Interactions.

Regional 40

Regional ATM Customer Experience Policies 40

PYMNTS

JUNE 15, 2017

Those categories can span from chargeback data to internal customer loyalty program information, and can be limited in a granular way to certain card accounts or certain locations. They are trying to get an integrated data solution so they can view and understand their customer base.”.

Fraud 115

Fraud Data Tools Management 115

Perficient

JANUARY 5, 2021

Over this past year, we have seen a great amount of customer influence introduced and reinforced with our online commerce experiences. Digitalization of online shopping experiences is at the greatest it has ever been, especially the emphasis on creating a safe and exceptional space for customers to shop.

Online 508

Online Retail Trends Technology 508

FICO

APRIL 16, 2019

Over 50 percent of global online retail sales in 2018 originated from the region. Smart communications is one tool lenders can use to deliver a frictionless customer experience. Interestingly, banks in the region, are still measuring their fraud departments on key fraud metrics other than customer satisfaction. “The

Fraud 40

Fraud Survey Regional Cards 40

NCR

JULY 19, 2016

The renaissance in retail banking is here, and not a moment too soon. Declining cost-income ratios, competition from fintech startups and blue chip technology companies, as well as mobile and online banking channels – these are the new realities facing financial institutions today. Since the economic crisis in 2008, nearly 5,000 U.S.

Innovation 40

Innovation Customer Experience Retail National 40

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. We’re not just competing with [megabanks and regional banks] or other community banks.

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

NOVEMBER 18, 2016

Asia outpaced North America in funding volume for the FinTech world, and this week’s B2B venture capital roundup seems to reflect that, with several deals from VCs in the region. P2Binvestor uses a crowdfunding model and partnerships with retail and institutional investors to provide factoring loans to SMEs.

Fintech 100

Fintech US Capital Community 100

PYMNTS

APRIL 1, 2020

They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. Online sellers could instead rely on 3D Secure 2.0

Cards 141

Cards Payments Security Fraud 141