PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

Retail 218

Retail Online Cards Data 218

PYMNTS

NOVEMBER 9, 2020

Now there are signals that a physical retail rebound is forming up. presidential election in the rearview mirror and 2021 right around the corner, a new shift is underway: the slow but certain move back to shopping inside retail stores — an experience that people still crave for the experiential joy it brings.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

JULY 12, 2019

In recurring payments, subscription commerce is having a “fear of commitment” moment. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. More call centers are beginning to rely on artificial intelligence (AI) for greater insights.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Meanwhile the digital shift momentum continues to draw new infrastructure. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment.

Retail 138

Retail Payments Metro Software 138

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. But a new survey shows a new urgency. The customer experience online has dozens of critical elements.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. million Series A1 funding round.

Retail 142

Retail Management Customer Experience Capital 142

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. So said Shake Shack is examining the use of artificial intelligence (AI) and machine learning (ML) to boost its ordering, payment and pickup capabilities and help grow its customer base. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

OCTOBER 8, 2020

But the pandemic-inspired shift to digital commerce has raised consumer expectations for seamless simplicity in multichannel journeys and pressured retailers slower to enter the world of omnichannel to work double-time to catch up. . Any retailer who wants the sale will need enough speed to bounce along with them. . she said. .

Customer Experience 160

Customer Experience Branding Video Data 160

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. And under the agreement, Sage will make a minority investment of around £17 million in Brightpearl.

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

MARCH 1, 2017

Consumers have the power of choice when it comes to many things — where they want to shop, how they want to shop, which channel is most convenient for a purchase and even which payment method suits their transaction at any given moment. But often not so much about the way that they can finance their purchases. The Revolving Difference.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

NOVEMBER 8, 2019

In today’s top payments news, Wells Fargo has appointed William M. EU: Apple Pay May Be Stifling Payments Competition. EU Competition Commissioner Margrethe Vestager said multiple grievances have been filed with the European Commission regarding Apple Pay and its negative effect on competition in the payments space.

Apple 109

Apple Payments Video Conference 109

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

APRIL 17, 2020

It’s the end of the work week, and the PYMNTS Weekender is here to make sure you didn’t miss anything with the latest in payments and commerce news. IRS Launches ‘Get My Payment’ Site To Track COVID-19 Stimulus Payments. Main Street USA: 58 Percent Of Main Street SMB Retailers Say They May Not Survive The Pandemic.

Maine 141

Maine Tools Payments Retail 141

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas.

Fraud 174

Fraud Payments Philadelphia social media 174

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Few things travel as quickly as bad news, such as a negative story or juicy anecdote about rude or incompetent customer service (which, after all, gives people the basic human joy of shouting down real or perceived injustice, a long-standing use of popular narrative).

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

MAY 1, 2020

Retail is not the same as it was at the beginning of 2020 — in fact, it isn’t the same as it was a mere month-and-a-half ago, given the quick and sweeping changes that COVID-19 has brought in its wake. Amid economic uncertainty, certain retailers are adapting and innovating in ways we haven’t seen before,” Molnar told Webster. “In

Retail 197

Retail Innovation US Customer Experience 197

PYMNTS

APRIL 30, 2019

The rise of smart vending machines, driven by data and contactless payments, has the power to upend the way we shop, building loyalty and speeding adoption of contactless payments along the way. The Changing Retail Footprint. This has become an irreversible trend,” he said.

Retail 138

Retail Data Operations Payments 138

PYMNTS

MAY 25, 2020

While it’s clear that the digital shift will stick in the retail ecosystem, other elements of the landscape are harder to predict. The reason cuts right through Amazon’s strikezone: The company has always been about the customer experience and customer satisfaction. For instance, it will not buy JCPenney. Be Like Nike.

Retail 161

Retail Strategy Training Customer Experience 161

PYMNTS

DECEMBER 19, 2018

With the launch of Ingo Money QuickConnect last week , the company capped off a year that CEO Drew Edwards told Karen Webster could best be characterized as the “Great Awakening” of push payments. We’ve finally moved beyond ‘so what is a push payment?’ to ‘how do I deliver real-time payments or fast funds to my customers?’”

Payments 171

Payments Customer Experience Cards Retail 171

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

Innovation 273

Innovation Customer Experience Video Management 273

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The good news? The frustrating treatment I received illustrates some lessons for a more positive customer experience. This was the last straw.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. In fact, according to new PYMNTS research, digital services are expanding in the United States and in markets around the world. Payments Thread.

Retail 146

Retail Payments Cards United States 146

PYMNTS

DECEMBER 30, 2020

Department stores are struggling in a digital-first economy, while forward-thinking retailers are looking at the returns process as an opportunity to create a positive customer experience. 97% : Share of consumers who will buy from a retailer again after having a positive returns experience.

United States 261

United States Customer Experience Retail Data 261

PYMNTS

JULY 3, 2019

That’s when there is generally another point of frustration and friction: checking out after the dental work, perhaps giving over a payment card and signing up for another appointment. Omnichannel is a word that has been bouncing around payments and commerce for some 20 years. Enterprises have an advantage.

Retail 133

Retail Software Mobile Payments 133

PYMNTS

APRIL 17, 2019

Returnly , the post-purchase payments company, announced on Tuesday (April 17) that it has raised $19 million in venture funding. Returnly said it will use proceeds from the fundraising to help retailers compete against Amazon by growing its merchant services and expanding its product offering.

Retail 134

Retail Customer Experience Capital Strategy 134

PYMNTS

OCTOBER 8, 2018

Under the deal, Klarna will power H&M’s Club payment program, provide an omnichannel customer payment offering, give customers a streamlined post-purchase service as part of H&M’s mobile app and other yet-to-be-announced services. Regardless of how and when customers want to shop, we need to be there for them.

Retail 171

Retail Online Customer Experience Groups 171

PYMNTS

MAY 21, 2019

Welcome to The Axis, your late look at payments news from around the world. Coverage includes the results of a ranking of cities and states in terms of digital payments adoption in India. retailer Iceland has seen encouraging results from a mobile wallet technology pilot during a marketing campaign. And in the U.K.,

Apple 108

Apple Retail Mobile National 108

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting.

Retail 118

Retail Video Security Software 118

PYMNTS

OCTOBER 5, 2020

All of this is good news for Fleet Feet. The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. As the biggest running shoe specialty chain in the U.S., it has 181 stores in 37 states.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. And payments plays a big role in all those efforts — even though many companies don’t yet to seem to realize how to get the most from transactions. Beyond that, 84.7

Innovation 147

Innovation Retail System Course 147

PYMNTS

DECEMBER 20, 2016

Unattended retail will be a $275 billion-a-year industry in three years. In this week’s Data Drivers installment, Keegan joined Karen Webster to discuss the data that’s driving both innovation and growth across the unattended space as well as how operators are overcoming the payments security challenges in this fast-changing marketplace.

Security 100

Security Retail Payments Data 100