Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Use Cases . Interested in learning more?

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Customer Experience Software Cards Data 294

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment.

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Retail Payments Metro Software 138

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution.

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Cards Capital Online Security 235

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. million Series A1 funding round.

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Retail Management Customer Experience Capital 142

PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

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Retail Online Cards Data 218

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible.

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Cards Payments Security Fraud 141

Perficient

JANUARY 24, 2023

When a non-financial firm offers embedded banking, they offer a branded checking account to hold funds and make payments for the betterment of the company and its clients or workers. As a baseball card collector since childhood, I remember when eBay opened its URL back in 1995. Baseball card heaven for both buyer and seller.

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Branding Cards Strategy US 472

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

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Customer Experience Survey Fraud Cards 59

PYMNTS

MARCH 1, 2017

Consumers have the power of choice when it comes to many things — where they want to shop, how they want to shop, which channel is most convenient for a purchase and even which payment method suits their transaction at any given moment. But often not so much about the way that they can finance their purchases.

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PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. Providers are now working to make customer experiences more contextual, finding users wherever they spend their time — through car dashboards, on mobile apps or via other devices.

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Retail Payments Cards United States 146

PYMNTS

OCTOBER 18, 2016

In retailing, as a Nobel laureate once wrote (and sort of sang!), “the times they are a-changin” — a sentiment that extends handily to gift cards. No longer confined to being silly (or maybe saccharine) cards tucked into envelopes, gifting can be a quick and painless digital pursuit. Unless retailers make it hard.

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Retail Cards Study Customer Experience 100

PYMNTS

JANUARY 14, 2021

The three companies will now team up to provide a mix of data, payment vehicles and loyalty program enhancements. At its core, the announcement is based on payments. Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card.

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Payments Branding Analytics Data 174

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. which is a huge draw to using BNPL as a non-cash payment method. which is a huge draw to using BNPL as a non-cash payment method.

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Fintech Trends South Dakota Apple 474

PYMNTS

MAY 1, 2020

Retail is not the same as it was at the beginning of 2020 — in fact, it isn’t the same as it was a mere month-and-a-half ago, given the quick and sweeping changes that COVID-19 has brought in its wake. Amid economic uncertainty, certain retailers are adapting and innovating in ways we haven’t seen before,” Molnar told Webster. “In

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Retail Innovation US Customer Experience 197

PYMNTS

DECEMBER 20, 2016

Unattended retail will be a $275 billion-a-year industry in three years. In this week’s Data Drivers installment, Keegan joined Karen Webster to discuss the data that’s driving both innovation and growth across the unattended space as well as how operators are overcoming the payments security challenges in this fast-changing marketplace.

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Security Retail Payments Data 100

Perficient

FEBRUARY 17, 2023

In this blog, we will look at how a non-banking firm can offer bank-like payments and loans to its customers. Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021.

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San Francisco Cards Online Payments 275

PYMNTS

MAY 25, 2020

While it’s clear that the digital shift will stick in the retail ecosystem, other elements of the landscape are harder to predict. The reason cuts right through Amazon’s strikezone: The company has always been about the customer experience and customer satisfaction. For instance, it will not buy JCPenney. Be Like Nike.

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Retail Strategy Training Customer Experience 161

PYMNTS

APRIL 30, 2019

The rise of smart vending machines, driven by data and contactless payments, has the power to upend the way we shop, building loyalty and speeding adoption of contactless payments along the way. The Changing Retail Footprint. This has become an irreversible trend,” he said.

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Retail Data Operations Payments 138

PYMNTS

JULY 3, 2019

That’s when there is generally another point of frustration and friction: checking out after the dental work, perhaps giving over a payment card and signing up for another appointment. Omnichannel is a word that has been bouncing around payments and commerce for some 20 years. She was able to simply go home. “It

Retail 133

Retail Software Mobile Payments 133

PYMNTS

JANUARY 20, 2020

The rumors about hand-based payments out of Amazon have been building for the last few months. In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment.

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Payments Data Cards New York 277

PYMNTS

DECEMBER 19, 2018

With the launch of Ingo Money QuickConnect last week , the company capped off a year that CEO Drew Edwards told Karen Webster could best be characterized as the “Great Awakening” of push payments. We’ve finally moved beyond ‘so what is a push payment?’ to ‘how do I deliver real-time payments or fast funds to my customers?’”

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Payments Customer Experience Cards Retail 171

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). Customer Journey.

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Innovation Retail Metro Case Study 192

Bank Innovation

DECEMBER 12, 2019

based card startup Curve is launching payments through wearables, including on Garmin, Fitbit and Sony Wena devices. Th company offers a physical and digital card that consolidates multiple bank accounts and cards into one payment vehicle, supported by Mastercard.

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Payments US Cards Company 259

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Payments Drives Innovation. Woe to the merchant that fails to respect that.

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Innovation Retail Maine Security 174

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

AUGUST 12, 2019

Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting. The downsides are that the subscription model is subject to customer churn and high acquisition costs. What Security Means For Subscriptions.

Retail 118

Retail Video Security Software 118

PYMNTS

MAY 21, 2019

Welcome to The Axis, your late look at payments news from around the world. Coverage includes the results of a ranking of cities and states in terms of digital payments adoption in India. retailer Iceland has seen encouraging results from a mobile wallet technology pilot during a marketing campaign. And in the U.K.,

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Apple Retail Mobile National 108

PYMNTS

DECEMBER 9, 2020

When Home Depot announced last month its plans to acquire HD Supply Holdings , it wasn’t just a sign of expansion for the home improvement retailer. According to Goldman Sachs, the B2B payments space will see volumes topping nearly $200 trillion by 2028, more than five times the volume of B2C payment flows.

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Innovation Fintech Cards Payments 297

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. The webinar featured Karen Webster from PYMNTS and Amy Parsons, senior vice president of global acceptance at Discover Financial Services and its payments brand, Discover Global Network.

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Retail Millennials New York City social media 137

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

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Payments Customer Experience New York America 131

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. Lesson 1: Believe Your Customer.

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Customer Experience Fraud Handbook Management 52

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand. Tying Payments With Loyalty.

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Online Marketing Payments Operations 275

Accenture

OCTOBER 14, 2019

Guest blogger Markus Naumer examines how digital payments technology is enhancing credit lending and showing promise in addressing consumer credit-aversion challenges. Digital credit for consumers is an underpenetrated and underestimated opportunity for banks and retailers alike.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

MAY 16, 2019

That provides a rough idea of some of the motivation behind Mastercard ’s latest effort in payments and commerce innovation — an effort described in depth in a new PYMNTS interview between Karen Webster and Amnah Ajmal, Mastercard’s executive vice president of core products. They want to be treated like a person.”.

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Innovation Payments Fintech Cards 170

PYMNTS

OCTOBER 1, 2019

EMV seems to be that payments issue that just won’t go away, but not in the U.S., It’s not hard to find experts who predict that, even with the new date, gas stations will fail to comply with the deadline, which is set by card networks. The number of EMV payment cards in circulation around the world stands at more than 7.1

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Innovation Customer Experience Retail Operations 167

PYMNTS

MAY 2, 2018

Synchrony , the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Amazon.com Store Card. In a press release , Synchrony said it is making this happen via a new skill for Alexa, dubbed the Store Card skill.

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Cards Customer Experience Retail Tools 134