Remove Customer Experience Remove Digital Strategies Remove Payments Remove Retail
article thumbnail

Florida Retail Reopening Fails To Draw Consumers

PYMNTS

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Meanwhile the digital shift momentum continues to draw new infrastructure. Infrastructure providers are hustling to keep up with the digital shift. percent from 35.5

Florida 205
article thumbnail

Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Many QSRs are up to the test, however, and are looking to digital tools to help them on the road to recovery.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Retail Pulse: Chipotle Mexican Grill Unveils Alexa Skill; Kroger Goes Back To Basics

PYMNTS

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology.

Retail 139
article thumbnail

Helping SMBs Profit From A Decidedly Different 2020 Holiday-Shopping Season

PYMNTS

Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. Merchants also have questions about where to start when it comes to adding options like contactless payments or mobile features.

Fraud 236
article thumbnail

Helping FI’s Develop Their ‘FinTech Sense’

PYMNTS

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.

Fintech 169
article thumbnail

QSRs Battle For US Sales With Online Delivery And Payments

PYMNTS

billion in domestic sales — Starbucks is far and away the most successful mobile payments platform in the United States. In fact, as of 2017, mobile payment use represented 30 percent of the brand’s total transactions. . — Starbucks’ $18.4 The Starbucks loyalty program also grew by 11 percent in 2017 and now represents 14.2

Online 101
article thumbnail

How financial services can build trust in the digital age

Bobsguide

So how can financial services operators build trust in this digital age? Italian retail bank, Banca Carige, for example, has ‘digital branches’ that allow customers to conduct basic banking activities independently through remote workstations. The way forward.

Video 97