BankInovation

JUNE 8, 2020

Bank Innovation will host a virtual fireside chat titled “The future of relationship banking” on Thursday at 11:30 a.m. EST with Imran Khan, head of global digital experience at TD. The conversation, which will focus on TD’s digital tools to personalize customer experiences, will be available to Bank Innovation premium subscribers.

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Bank Innovation

FEBRUARY 17, 2020

based payments startup, wants to simplify the tipping process through a method that’s as simple as using Venmo to pay a friend. Customers download an app to pay staff members, including housekeepers, bellhops, valets and […]. There may no longer be an excuse for stiffing hotel staff who ferry bags to guest rooms.

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Payments Customer Experience Innovation Strategies Strategy 243

BankInovation

JULY 14, 2020

The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. Afterpay is heading into brick-and-mortar stores in the United States. The Australian point-of-sale lending company, which launched online in the U.S.

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The Financial Brand

JANUARY 11, 2021

The post Is Challenger Bank Chime the Future of Retail Banking? The Chime juggernaut received a rocket boost from COVID's impact on consumers. What bankers must know about this tech-powered 'alt bank.'. appeared first on The Financial Brand.

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Retail Branding Customer Experience Innovation Strategies 40

BankInovation

JUNE 19, 2020

This week, Bank Innovation took a look a Verint report that ranked some of the country’s biggest banks based on their crisis customer experience during the COVID-19 pandemic. Smaller banks, meanwhile, are pursuing stand-alone brands despite the fact that bigger banks have stumbled with their own digital offshoots.

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Branding Customer Experience Innovation Report 64

The Financial Brand

JANUARY 6, 2019

The post Top 10 Retail Banking Trends and Predictions For 2019 appeared first on The Financial Brand. 2019 banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world.

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Banking Trends Trends Retail Branding 33

BankInovation

JULY 10, 2020

Zelle is moving beyond peer-to-peer and pushing into business-to-consumer territory. Not only we, at Wells Fargo, but Early Warning and its network banks have seen a significant increase in businesses using disbursements with Zelle,” said Michelle Ziolkowski, head of global payables in treasury management at Wells Fargo.

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Payments Management Customer Experience Innovation Strategies 92

Bank Innovation

APRIL 10, 2020

As COVID-19 continues to rattle the economy, startups are launching new products and features to engage customers. One week after the Small Business Administration launched its Paycheck Protection Program, banks and fintechs alike are still navigating best practices to get funding into the hands of small business clients.

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Fintech Customer Experience Innovation Strategies Video 369

BankInovation

JULY 24, 2020

While the retail industry quickly implemented practical online solutions such as click and collect to meet changing customer needs, banking and financial services fell behind,” Sitel Group said in a financial services industry snapshot of […].

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US Groups Meeting Retail 69

BankInovation

MAY 18, 2020

The coalition, Prairie Payments Joint Venture (PPJV), recently announced an agreement with IBM to modernize its payment structure. It’s not necessarily what the platform does or the payment type. A coalition of more than 75 Canadian credit unions wants to “future proof” its organizations through IBM.

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BankInovation

JULY 31, 2020

Varo Money officially announced today it is shedding the “banking startup” title, as the company has finally received its banking charter after a three-year journey. Whether more fintechs will follow suit remains to be seen. “A

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Capital Fintech Payments Company 64

Bank Innovation

FEBRUARY 26, 2020

The parameters around how consumer financial information should be shared with third-party apps and platforms was the subject of debate at an industry forum organized by the Consumer Financial Protection Bureau in Washington, D.C., on Wednesday.

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Bank Innovation

MARCH 19, 2020

What is the role of innovation in response to these rapidly unfolding events? For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. How will banks and startups work together?

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Meeting Fintech Innovation Customer Experience 293

Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention. Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […].

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Digital Banking Branding Customer Experience Innovation Strategies 293

Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

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Community Innovation Customer Experience Resources 243

Bank Innovation

MARCH 11, 2020

At Royal Media, Bank Innovation‘s publisher, we take great pride in the value of our exceptional industry conferences and the effort we put into their production. We rightly view our more than a dozen annual conferences as crucial opportunities for business development in our industries.

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Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest.

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Innovation Company Customer Experience Innovation Strategies 243

Bank Innovation

MARCH 6, 2020

The inability to reach someone outside of business hours is a source of friction for some digital bank customers, but Rising Bank wants to set itself apart through one-on-one attention. Rising Bank, which is Midwest BankCentre’s digital-only brand, goes to pains to ensure customers get routed to a real person, even if the CEO is […].

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Digital Banking Branding Customer Experience Innovation Strategies 221

Bank Innovation

JANUARY 10, 2020

In this episode, editors discuss the following news developments: Citi Ventures’ approach to product development through its internal innovation program D10X; CIT Bank’s bet on homeowners associations as a result of its acquisition of Mutual of […].

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Video Innovation Customer Experience Innovation Strategies 221

BankInovation

JULY 23, 2020

Banks should be paying attention as Amazon continues to experiment in payments, insurance, cash deposits and lending, according to CB Insights’ “Everything You Need to Know About What Amazon Is Doing in Financial Services” report.

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Lending Report Payments Customer Experience 75

Bank Innovation

MARCH 4, 2020

Payitoff, a white-label platform that provides automated guidance on student loan repayment, won the 2020 Bank Innovation Ignite DEMOvation contest. With the win, Payitoff has been awarded an advertising package on Bank Innovation worth $10,000. Rodrigo Suarez, principal of INV Fintech, moderated the startup pitch competition. “We

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Bank Innovation

MARCH 13, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, March 13, 2020.

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Marketing Customer Experience Innovation Strategies Video 259

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

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Bank Innovation

SEPTEMBER 5, 2019

million customers and […]. With the rise of digital-only challenger banks, it’s easy to overlook Ally Bank. But Detroit-based Ally, which has no branches, was the one of the earliest digital-only banking players, rolling out a product suite a decade ago when it rebranded from General Motors Acceptance Corporation.

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Detroit Customer Experience Innovation Strategies Digital Banking 210

Bank Innovation

FEBRUARY 21, 2020

Welcome to the latest episode of our Weekly Wrap series, for the week ending Friday, Feb.

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Fintech Digital Banking Customer Experience Innovation Strategies 243

Bank Innovation

JANUARY 24, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 24, 2019.

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Video Tools Customer Experience Innovation Strategies 221

Bank Innovation

OCTOBER 28, 2019

based money transfer startup TransferWise is going beyond cheeky ads to spread its message of foreign exchange fee transparency. It’s taking its position to regulators around the world in an effort to change how the industry operates. The eight-year-old company, which is reportedly valued at $3.8

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Bank Innovation

JULY 30, 2019

While the jury is still out whether the Apple Card will be the disruptive force that Apple has claimed it will be, fintech firms and banks alike appear eager to beat the tech giant to the punch. Tuesday’s launch of Zerocard, a “debit-style” credit card from fintech firm Zero, in partnership with WebBank, Evolve Bank […].

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Apple Cards Fintech Customer Experience 170

Bank Innovation

AUGUST 30, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, discusses the following news developments: How challenger banks based outside of the U.S. customers; PNC Bank’s approach to innovation through the launch of […]. are marketing to U.S.

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South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

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Technology Customer Experience Data Training 195

BankInovation

JUNE 23, 2020

The challenger bank saw a surge in new users due to the pandemic, adding 200,000 customers in April and May alone. Current, a New York-based banking platform, plans to add a cash-deposit feature to its banking app by early August, following the likes of Varo Money and Green Dot Unlimited. This pandemic has made a […].

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New York Customer Experience Innovation Strategies Strategy 98

BankInovation

MAY 26, 2020

Dear Community Member, Last year, we inaugurated the Bank Innovation Build conference to bring together industry participants to share best practices and ideas for exceptional banking innovation operations at financial institutions. Bank Innovation Build is the one event […].

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Innovation Conference Community Operations 98

BankInovation

MAY 22, 2020

The company told Bank Innovation it wants to eliminate cost as a barrier for smaller banks and credit unions to sign up for the service. Plaid made headlines this week with its new open banking platform, Plaid Exchange. Barwick Bank, meanwhile, is using technology from Finastra to create brand new digital channels.

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BankInovation

MAY 21, 2020

Miami-based Pacific National Bank is using a stand-alone digital brand called Facile to reach younger customers and position itself for long-term success. It’s aimed at giving the bank a peak into what we think banking is going to look like. There is certainly a change that is going on now,” said Carlos Mejia, senior vice […].

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BankInovation

MAY 21, 2020

Banks have spent years trying to foster relationship banking through digital channels, and for Royal Bank of Canada, that means creating a malleable app that morphs, depending on which customers are using it. “We

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BankInovation

JULY 24, 2020

As the COVID-19 pandemic alters the world, financial services are reacting in turn. The tech-focused market research company Forrester recently reported in “The New Unstable Normal: How COVID-19 Will Change Business and Technology Forever,” that the effects of the pandemic could be permanent. In the short term: 1.

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BankInovation

JULY 20, 2020

There are critical hurdles to clear before banks are able to unlock the potential of artificial intelligence, according to fresh data from Temenos and the Economist Intelligence Unit. Artificial intelligence will be used in all sectors of the financial industry,” said Hani Hagras, chief science officer at banking software provider Temenos.

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