Perficient

MAY 19, 2021

Messaging and scripting geared towards customers who express interest in support and relief. Case Study. Customer retention was suffering, and it was incurring unnecessary losses. These improvements also resulted in an improved customer experience. Reengineered processes based on best practices and innovation.

Technology 340

Technology Case Study Customer Experience Training 340

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Intelligent Fulfillment Boosts Customer Service And Return On Inventory Investment.

Customer Experience 238

Customer Experience Study System Management 238

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. As previously noted in this space , the dining industry was quick to adopt the digital tools needed to stay in operation as diners transitioned from in-restaurant dining to dining at home at the start of the pandemic.

Cards 149

Cards Study Customer Experience Tools 149

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. A broad study indicates that 60% of global customers are willing to share data in return for perceived value from their insurance carrier.

Strategy 332

Strategy Tools Industry Customer Experience 332

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

FEBRUARY 24, 2021

In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average.

Branding 441

Branding Case Study Digital Strategies Strategy 441

BankInovation

MARCH 12, 2024

First Financial Bank has grown its operations and attracted new customers through implementation of an AI-driven digital assistant. 22 case study by Kasisto. billion FFB teamed up with AI-driven tech provider Kasisto toward the end of 2022 to launch a digital assistant, according to a Feb.

Case Study 66

Case Study Study Operations Customer Experience 66

Perficient

SEPTEMBER 8, 2021

It is estimated that insurers can automate 50-60% of back-office operations and displace 46% of processing roles.

social media 477

social media Analytics Maine Study 477

PYMNTS

SEPTEMBER 25, 2020

He said to do so they must take the long-term view while being mindful of the intersection of finance, operations and the customer experience while finding new methods to measure and address pain points. A study conducted by PayPal and PYMNTS revealed that 40 percent of customers are shopping more digitally than physically.

San Jose 261

San Jose Baltimore Nebraska Community 261

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JANUARY 18, 2021

Such silos prevent treasurers from comprehensively analyzing and gaining insights into companies’ cash flows and expenditures, hindering organizations from operating efficiently and reacting to customers’ needs in an agile manner. Each company’s risk management approach must therefore be tailored to its specific business needs.

Analytics 319

Analytics Data Risk Management Management 319

Bank Innovation

SEPTEMBER 30, 2019

As customers turn to mobile and digital platforms for their banking and investing needs, the real estate buying process has lagged behind. A study of real estate businesses last year found that 42% of them use spreadsheets and/or paper to support critical operations.

Study 170

Study Mobile Operations Customer Experience 170

Perficient

AUGUST 31, 2020

Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. Twilio Flex offers a wide variety of ways to approach call deflection and all of them are likely to result in higher customer satisfaction.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

Perficient

SEPTEMBER 15, 2020

What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. How do they address problems like the ones you’re attempting to solve?

User Experience 427

User Experience Innovation Branding Customer Experience 427

Chris Skinner

MAY 29, 2017

During the discussions at Dot Finance Africa, there was a very interesting dialogue about the mobile network operators (MNOs), with panels featuring Airtel and M-PESA. It was interesting to hear them talking directly about how they focus upon the customer experience and their singular objective of convenience.

Mobile 283

Mobile ATM Operations Customer Experience 283

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Integrate Human + Digital Experiences.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

NCR

SEPTEMBER 14, 2016

The cost of bricks and mortar operations is high, staff need constant remote or on site management to perform, and consumers are now highly unpredictable in their choice of delivery channels, given the increasing capability of digital channels. Reinvigorating the branch Channel.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Perficient

OCTOBER 28, 2020

DPA services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Together, our financial services team can help strengthen your operations and deepen your customer relationships. Learn More.

US 294

US Strategy Customer Experience America 294

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. According to the same study , 62 percent of top retailers believe headless commerce can improve conversions and consumer engagement.

Retail 208

Retail User Experience Study UX 208

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Thirty-eight percent of consumers who shopped for retail products during the period of study, some 46 million Americans, did that shopping from home, more than twice that of those who did so in 2019.

Study 205

Study Cards Payments Innovation 205

Cisco

FEBRUARY 8, 2021

The emphasis on midsize businesses is an important one, as business goals and operational structures differ from those at small businesses and enterprises. You can find the full study here – but below are three takeaways for midsize financial services companies. Legacy hardware poses security threats and can slow operations.

Study 129

Study Security Operations Meeting 129

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

Insights on Business

SEPTEMBER 13, 2018

A combination of modest economic growth, aggressive cost reduction and related monetary stimulus — quantitative easing — are more likely the answers for profits rather than better customer value propositions. Because of this misplaced confidence, many banks are delaying necessary operating model transformations. This is a big problem.

Operations 184

Operations Case Study Customer Experience Analytics 184

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Together, our financial services team can help strengthen your operations and deepen your customer relationships.

Report 294

Report Strategy US User Experience 294

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

MAY 5, 2020

Retailers need to consider the holistic customer journey and identify areas that can compensate for challenges being faced in the forward supply chain during this unprecedented time in retail.”. But it warns against making it too easy as it could undermine profit.

Policies 185

Policies Retail Study Washington 185

PYMNTS

DECEMBER 21, 2020

Rich Stuppy, chief customer experience officer at Kount, told PYMNTS that his company’s platform is armed to repel this new wave of digital dining devils. Kount Control applies protection, policy customization and reporting to give restaurants [a] complete [safeguard against] account takeover,” he said.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

MAY 5, 2020

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments.

Florida 205

Florida Retail Tampa Customer Experience 205

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. These tips can help executives manage – and keep – the people so critical to customer care. Technology.

Customer Experience 123

Customer Experience Fraud Policies Training 123

South State Correspondent

OCTOBER 12, 2022

The Problem with Measuring Customer Service. Of course, some banks do define customer service and do measure it. If done right, it can not only be a proxy for the customer experience but can provide insight into where to improve. Which customer service activities increase loyalty, and which don’t?

Study 195

Study Examples Branding Survey 195