Customer Experience Operations Study UX 
Perficient
AUGUST 9, 2022
The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?
PYMNTS
MARCH 9, 2020
Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. According to the same study , 62 percent of top retailers believe headless commerce can improve conversions and consumer engagement.
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Perficient
APRIL 4, 2022
Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences. We also help them achieve enterprise-wide operational excellence.? Feel free to reach out to me if you’re interested in learning more.
FICO
JANUARY 11, 2022
Future-proofing your organization now involves studying behavioral science and how people engage with technology. Consider how your interactions with customers must adapt to different digital channels versus a bank branch. You need to establish a learning culture where you can rethink the way your organization operates.
Perficient
AUGUST 30, 2022
Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.) Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. What is Agile?
FICO
FEBRUARY 12, 2023
Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Customers expect dependable, connected experiences from brands. Barrier 3: Lack of Alignment.
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