Perficient

MAY 17, 2022

And if all this wasn’t enough to keep a credit risk manager from sleeping well at night, consider this: A recent Consumer Reports study found that auto loan portfolios may be riskier than previously thought. We believe now is the perfect time for auto lenders to address their debt collection operations.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

MARCH 11, 2020

For the PayFac, too, the benefits are significant — historically, they had owned the front end, or sales piece, of the relationship with the merchant, while underwriting, risk management and settlement reporting were all handled by someone else. One of the biggest changes we’ve seen is: Just who is the audience for payments?

Payments 132

Payments Software United States Branding 132

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Telcos and the Need for Risk-Aware Persona-Based Acquisition. But it’s all about trust.

Analytics 52

Analytics Data Risk Management Customer Experience 52

Gonzobanker

MARCH 22, 2023

If running the capital plan numbers indicates that growth needs to slow, banks will need new tactics to drive profitability, and a major focus will return around operating efficiencies. Reaching out to large depositors with white glove service should also be included in the customer playbook.

social media 78

social media Capital Risk Management Strategy 78

PYMNTS

SEPTEMBER 14, 2016

That’s the topic of a recent whitepaper by ACI, which advocates that being “immediate” also means adopting a proactive, enterprise mindset towards fraud prevention and a willingness to invest across a number of fronts, from monitoring tools to staff training.

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

MAY 20, 2020

The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed. And the question remains: How can firms make sure they have the right tools in place to stay one step ahead of the bad actors ?

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. For smaller operations, the job might be more challenging “to demonstrate that they are complying” by the rule deadline date.

Payments 178

Payments Fraud Security Customer Experience 178

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. They either didn’t understand generative AI (it would not be the right tool for credit underwriting) or didn’t understand credit underwriting.

Conference 221

Conference Las Vegas Fraud Case Study 221

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

JULY 8, 2022

While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

SEPTEMBER 9, 2019

Settling the tens of thousands of claims and paying out those funds to all the consumers and businesses who need them will present a series of operational challenges over the next several weeks and even months, Ingo Money EVP and CPO Lisa McFarland told PYMNTS in a recent conversation. When Cutting a Check Doesn’t Cut It. And beyond.

Payments 171

Payments Industry Cards United States 171

PYMNTS

JUNE 21, 2017

Enova Decisions , an analytics and digital decisioning solution provider, has announced the launch of its new “decision flow starter kits,” a new tool that will enable companies to achieve such goals as improved detection of application fraud and smarter credit approvals.

Analytics 129

Analytics Fraud Tools Data 129

Insights on Business

OCTOBER 11, 2018

Open banks can use and share customer data through APIs for a broader end-to-end customer experience and connect their banking apps both internally and externally to the ecosystem. Such open banking approach necessitates that the banks develop an open banking platform with externalized APIs. This is essential.

Meeting 111

Meeting Customer Experience System Guidelines 111

Abrigo

OCTOBER 20, 2020

Increase efficiency and improve the overall borrower experience. For Jill Hudson, VP, Operations Officer at Vision Bank Vision Bank, it was important to learn strategies regarding supporting a strong company culture during this time. There is a demand coming from our customer base to make things easier, less cumbersome, and faster.

Management 195

Management Lending Community Strategy 195

FICO

JULY 15, 2022

Optimization and automation are fundamentally changing the way insurers use data and AI to operate and better serve customers. In fact, top performers are now either partially or fully delivering automated claims management underpinned by a cloud infrastructure. Why Optimization Goes Hand-in-Hand with Automation. See all Posts.

Customer Experience 52

Customer Experience Analytics Management Strategy 52

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. FinTechs can supplement their customer data by tapping third-party repositories as well.

Security 174

Security Fintech Data Fraud 174

Insights on Business

JUNE 20, 2018

This makes it increasingly difficult to achieve a holistic view of risk and compliance, and results in a lack of confidence in what a bank’s real-time obligations and associated responsibilities are. Our next-gen governance, risk, and compliance portfolio includes significant enhancements to IBM’s award-winning OpenPages 8.0

Regulation 70

Regulation Compliance Analytics System 70

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. If you think of teams that take early system adoption risk, manage it well and get an edge on the competition as a result, you probably don’t think first of a $1 billion credit union in Kalamazoo. The bank’s strategy is laser-focused.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

AUGUST 17, 2016

Anyone running a BI team knows that managing technology is easier than setting specific priorities across the enterprise. So, from my experience, here’s the four-point plan for business intelligence leadership. BI = Leadership Tool. BI then becomes the bank’s continuous communication tool.

Leadership 60

Leadership Tools Big Data Risk Management 60

FICO

JANUARY 24, 2018

Barbican’s Cyber Business Group Leader, Graeme King, explained, “Risk and IT can be disconnected in respect of to cyber insurance. There can sometimes be miscommunication between the IT function, which controls the items introducing risks, and the risk management group, which buys insurance cover to protect against these risks.

Conference 55

Conference Customer Experience Maine Exercises 55

Gonzobanker

DECEMBER 14, 2023

On one hand, there were tons of stories emerging about operational and compliance chaos in BaaS partnerships, enough to scare many banks who were standing at the edge of the pool to conclude, “I’m not jumping in.” The Holy Crap Operational Risk Award – goes to the growing threat of ransomware with bank technology vendors.

Fintech 195

Fintech Community Regional Technology 195

FICO

AUGUST 30, 2019

It’s also made nearly every industry much more intensely competitive, as the tools for digitalization are more equally available to all players. For every customer interaction, decision science and predictive analytics can enable businesses to make the most of all available data to anticipate customer needs and prescribe the best action.

Analytics 40

Analytics Data Tools Leadership 40

FICO

JANUARY 19, 2023

Given the challenges faced, it’s fair to say the most resilient institutions will be those already working on well-informed hyper-personalized customer insight, tailored treatments and accurate scenario planning. Here are my three predictions for risk management and customer treatment in 2023.

Lending 52

Lending Strategy Analytics Data 52

FICO

JULY 13, 2020

Crime syndicates and gangs operate at a larger and more sophisticated level. At FICO, our goal is to help the auto finance process to be a safe, frictionless customer experience, with risk-managed, fraud-free finance decisions made in seconds. Mules are almost always very vulnerable people.

Fraud 52

Fraud Analysis United States Risk Management 52

Abrigo

MAY 8, 2024

Yet 30% of financial services leaders ban the use of generative AI tools within their companies, according to a recent survey by American Banker publisher Arizent. Stay up to date with free resources on managing risk and driving growth. That’s equivalent to 9% to 15% of operating profits, the report notes.

Examples 195

Examples Fraud Resources Risk Management 195

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships.

Fintech 147

Fintech Strategy Leadership Lending 147

Abrigo

FEBRUARY 6, 2024

Takeaway 3 Banks and credit unions should leverage new tools to improve check fraud prevention that can ease the burden on their staff and safeguard customers. Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers."

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

OCTOBER 25, 2019

Reports in VentureBeat said the company plans to use the investment to further develop a range of products designed to manage and boost visibility of procurement spend, improve supplier management, minimize purchase order volume via bundling features and more. As part of its rebrand , blockchain payments firm BitPesa is now AZA Group.

Capital 101

Capital Fintech blockchain Groups 101

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. The Digital Big Mo’ Award – Goes to Kony for its continued growth in the digital tool set and platform space. The big bang project is over.”

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Be Careful What You Wish for Award – To all those Fintech providers that can now get an official bank charter to operate within the confines of simple regulatory requirements. The Digital Big Mo’ Award – Goes to Kony for its continued growth in the digital tool set and platform space. The big bang project is over.”

Utah 60

Utah System Community Marketing 60

FICO

MAY 17, 2023

Empower Your Enterprise Transformation As organizations increase in size, an unfortunate side effect is that many become siloed by department and distant from the customer. Multiple roles across data science, risk management, marketing, operations, and lines of business can collaborate effectively to drive cross-functional change.

Analytics 52

Analytics Innovation Data Tools 52

FICO

MARCH 26, 2018

In many financial institutions, different products and/or channels are often managed by different teams. For fraud management, this means the people managing card fraud are not engaged in managing ACH payment fraud, and the person worrying about customer experience is not the person awake at night with fraud worries.

Fraud 86

Fraud Management Strategy Analytics 86

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. David Verrill (Managing Director, Hub Angels), Tom Hitchner (retired Partner, Questmark Partners), Nina Tsao (retired tech entrepreneur & angel investor).

Security 40

Security Samsung Strategy San Jose 40

FICO

MARCH 6, 2020

In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more. How long have you been in the industry? However, this has changed over time.

Compliance 81

Compliance Technology Fraud Analytics 81

FICO

JULY 5, 2023

FICO’s advice: CSP fraud teams will benefit from better defensive tools in the battle against frauds the IoT can enable. Fraud management roles expand, exposing siloed data and processes to fraud Back-office inefficiency and siloed systems are contributing to rising fraud losses.

Fraud 52

Fraud How To Survey Analytics 52

FICO

APRIL 20, 2021

Finally, enterprise fraud management isn’t just about adding a new payments channel. It requires a different mindset about customer experience. Authentication layers must be consistent across all channels, and there needs to be a digital communication fraud experience to complement the new digital interactions.

Fraud 52

Fraud Strategy Management Compliance 52