PYMNTS

NOVEMBER 9, 2020

As COVID-19 continues to modify ideas around how we shop and pay, consumers and B2B buyers are also making choices about where to shop: online or in-store? The payment options merchants accept impact consumers’ willingness to shop in store for 69 percent of bridge millennials, 70 percent of millennials and 71 percent of Gen Z consumers.”.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

MAY 23, 2019

As of 2019, three quarters of customer interactions with credit unions are digital — the remaining 25 percent is split between branch visits, ATM stops and call center calls. On a demographic level, Gen X and baby boomer customers still tap into physical channels. That result, Chambers noted, is just an average.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

FICO

JUNE 22, 2022

6 Digital Transformation Trends Highlighted at FICO World 2022. From BNPL to automated decisions with a human face, digital transformation trends are changing the way businesses work. Innovation in digital transformation and emerging trends were firmly front-of-mind this year at FICO World 2022. Tue, 07/02/2019 - 02:45.

Trends 52

Trends Data Customer Experience Analytics 52

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. That’s because the largest combined consumer group today — probably one of the largest combined consumer groups in history — consists of millennials and Generation Z. Trust Issues.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

MARCH 14, 2017

While brick-and-mortar retail can’t always compete with the flexibility and relative ease that eCommerce experiences can offer, some retailers are beginning to bring back lost foot traffic with improved in-store experiences with a focus on customization and personalization. Here are some of the key findings.

Retail 108

Retail Survey Millennials Customer Experience 108

PYMNTS

JUNE 28, 2017

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. That can be a tremendous help. Keeping up with what’s next.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

NCR

AUGUST 2, 2016

The impact of online reviews is growing, according to ReviewTrackers research. More than 1 in 3 people won’t eat at a restaurant with 3-stars on online review websites like Yelp, Facebook and Google. The online review space has entered the social media era, and banks are struggling to catch up. Online Reviews Are Social Media.

Online 40

Online social media Management Compliance 40

PYMNTS

APRIL 2, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS looks at how these apps — and QSRs in general — are dealing with this increased competition, as mobile becomes the norm for customers looking for food, drinks and service as fast as possible. Around the Mobile Order-Ahead World. 01 for a short period of time. About the Tracker.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

APRIL 29, 2019

C-Store Trends. A general trend of declining fuel prices is not producing the typical growth in C-store gas sales, Frieden said. You have to create great experiences for customers,” he said, adding that providing a friction-free, relevant and even fun experience matters, particularly to younger consumers like millennials.

Mobile 152

Mobile Maine Trends Retail 152

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Federal and state standards exist for providing this clarity in an online signature, just as standards exist for an ink-based signature.

Community Bank 70

Community Bank Minneapolis Community Online 70

PYMNTS

AUGUST 14, 2019

The company is entering the fall season with the “right inventory level and mix” to meet anticipated shopper demand with better freshness and liquidity to respond to in-season fall trends. Omnichannel Experiences. The collaborations allowed Macy’s to offer unique products and experiences to shoppers.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

MAY 24, 2019

In Google Maps and Google Search, consumers can access an “Order Online” button that shows up when they look for a supported restaurant. The QSR’s revamped mobile app, as well as the addition of chicken offerings to the menu and warm weather in key areas, helped to boost customer traffic by 1.6

Google 115

Google Mobile Retail Innovation 115

PYMNTS

APRIL 30, 2019

He noted a recent survey that found 50 percent of millennials, 40 percent of Gen X and 20 percent of baby boomers have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. This has become an irreversible trend,” he said. The Changing Retail Footprint.

Retail 138

Retail Data Operations Payments 138

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable. Digital demands.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

NCR

MAY 9, 2017

The expansion of new fintech apps started a trend of eroding revenue and profits from banks and credit unions, generating a sense of competition with app developers. Millennials do not want to go to a bank branch,” said Silicon Valley Bank head of payments services Eduardo Vergara. “All

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

Celent Banking

MARCH 16, 2015

While in the store, customers can scan QR codes on each product to bring up specific measurements and statistics. This is the essence of an omnichannel experience. It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank).

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. About The Tracker.

social media 100

social media Survey Retail Technology 100

CB Insights

JUNE 3, 2020

This shift is driving transaction volume to the payments companies behind online retailers and taking market share away from those serving physical retailers. This displacement is happening for both consumers and merchants, as merchants begin to turn to online B2B marketplaces for procurement and supplies. Banking and Lending.

Lending 75

Lending Capital Online Marketing 75

Banking 2020

MARCH 26, 2015

Debt collection is an industry with deeply entrenched practices; it’s slowly growing, subject to macro economic trends and credit cycles, and rife with litigation. The shift towards treating debt collection as another step of the customer life cycle has started. However, change is coming.

Industry 40

Industry Guidelines social media Technology 40

NCR

SEPTEMBER 5, 2017

Every customer is different, and should be treated as such. A loyalty program is made up of a diverse collection of consumers, from baby boomers to digitally native millennials, all with different expectations of loyalty programs and what the accompanying rewards and promotions should be. The value of choice.

How To 45

How To User Experience Analysis US 45

William Mills

MAY 11, 2016

11:37 am William Mills, CEO of William Mills Agency, and Stephen Ramirez, CEO of Beyond the Arc, discuss major trends presented at this year’s Finovate and highlight key companies such as Malauzai Software, PayActiv and many more! Chip card reader for when customers are shopping online to improve security. That’s new.

Video 40

Video Mobile social media Analytics 40

CB Insights

NOVEMBER 6, 2018

Hot Pepper Beauty, one of Japan’s top online booking services, worked with Google AdWords to attract customers and increase conversions while lowering costs. Source: US-based top-volume skincare searches, Think with Google Beauty Trends 2017. Amazon’s next makeover: online beauty retail. Private-label products.

Google 72

Google Apple Industry Branding 72

PYMNTS

JANUARY 21, 2020

(ARC), which says it “provides channel-agnostic tools and insights to help the global travel community connect, grow and thrive,” had taken a majority stake in nuTravel, described as a “leading developer of applications that provide airlines with online retailing solutions with enhanced features to support travel agency services.”.

Innovation 101

Innovation Millennials Trends Examples 101

CB Insights

SEPTEMBER 7, 2017

Join us for a live briefing as we break down fitness tech startups, looking at investment trends, geographical deal share, and more. Equipment sensors also connect to the individual’s personal Gymtrack app, providing customized experiences for users. Research Briefing: Fitness Tech. First Name. Disclosed Funding: $2.4M.

New York 48

New York Exercises Training Maryland 48

CB Insights

DECEMBER 7, 2017

FINTECH TRENDS Q3 2017 RESEARCH BRIEFING. Using the CB Insights Trends tool , we see that the amount of media attention on digitization and technology in the mortgage industry is on the rise. Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator.

Millennials 69

Millennials Lending United States Technology 69

PYMNTS

DECEMBER 12, 2017

But simply sitting it out and deciding to remain an online-only business isn’t necessarily a winning strategy for up-and-coming retail innovators looking for scale, according to Stephanie Phair, chief strategy officer of Farfetch. It was an experiment that Founder and CEO Julie Wainwright said yielded two insights.

Retail 102

Retail Branding Customer Experience Online 102

PYMNTS

DECEMBER 24, 2018

But in hopes of hopping on the holiday bandwagon — and providing data-backed insight in the hottest payment trends for 2019 — allow us to offer this list of a dozen ways that consumers (and some businesses) are paying now, methods that promise to play big roles in 2019. 6: With Person-To-Person Mobile Tech. 8: Via PayPal.

Cards 207

Cards Payments Mobile Millennials 207

PYMNTS

OCTOBER 11, 2019

PYMNTS recently caught up with Sutter for a discussion of all those changes — taking place amid an evolving regulatory environment for short-term rentals secured online, as well as changing travel and payment habits. It’s an option especially attractive to millennials and younger demographics,” Sutter said.

Course 124

Course Payments Innovation Tools 124

PYMNTS

DECEMBER 12, 2017

Payments happens online, inside of apps and, increasingly, via a growing portfolio of connected devices, in addition to physical stores. There are wallets and buy buttons and accounts on file at merchants, which customers use to pay online. Seventeen years later, a lot has changed. So, what does Visa say is on the horizon?

Payments 151

Payments Cards blockchain Innovation 151

NCR

NOVEMBER 15, 2017

Expanding choice and competition is obviously a positive trend for customers, but there is a strong case to be made that most people want their financial situations to be as simple and straightforward as possible. Do your customers crave simplicity? “They just want to live their lives,” he said.

Customer Experience 59

Customer Experience Mobile Digital Banking Millennials 59

Gonzobanker

DECEMBER 20, 2019

. ————————————————————————— The ‘En Vogue’ Trend of the Year – Credit unions buying community banks. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

FICO

JANUARY 19, 2018

Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience. That’s not because old banks went extinct, but because they met consumer demand by shifting many services online or to ATMs.

Analytics 45

Analytics Millennials Retail Data 45

Gonzobanker

OCTOBER 6, 2015

While bankers may be a bit fatigued this year by articles about payments, the more enlightened Gonzo bankers are paying close strategic attention to the single most impactful payments trend in our industry: the shift from a plastic card to a “card-not-present” world. Fight the good fight to build a kick-butt payments self-service experience.

Cards 60

Cards Fraud Apple Google 60

CB Insights

SEPTEMBER 17, 2018

Now Walmart is seeing higher online conversions from its private-label offerings, and Amazon’s recent acquisition of Whole Foods was driven by the success of the grocer’s 365 Everyday Value store brand. Pet food is a challenge to sell online because of its bulky size and shipping difficulty. Unilever acquires Dollar Shave Club.

Industry 67

Industry Branding Retail US 67