PYMNTS

APRIL 8, 2020

One connection to the platform offers a network effect that can cut time to market, improve customer experiences, bolster operating efficiency and assist with following regulatory mandates per the firm.

Tools 181

Tools Customer Experience Resources Compliance 181

PYMNTS

JUNE 22, 2016

Businesses are utilizing massive amounts of data and spending countless dollars and hours implementing the analytics tools needed to make sense of it all. CEO, Market Platform Dynamics. But what if the way companies are going about big data and analytics is wrong? Mike lives in the Chicago area with his wife and sons. Karen Webster.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Disrupt to win in the increasingly competitive insurance market. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

JUNE 17, 2020

Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS. Protecting web presence is thus likely to be a vital part of ensuring their continued existence for years to come.”.

Tools 141

Tools social media Fraud Mobile 141

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 93

Operations System Groups Technology 93

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes.

Operations 68

Operations Strategy Innovation Policies 68

BankInovation

MAY 25, 2022

Financial institutions are leveraging Amazon Web Services’ (AWS) machine learning (ML) and artificial intelligence (AI) tools to improve operations and customer experience.

Customer Experience 95

Customer Experience Tools Capital Operations 95

FICO

OCTOBER 12, 2022

Risk-Aware Marketing to Personalize Telco Customer Engagement. Innovators are shoring up their market share by opting for cloud-hosted platform technology more typically favoured by banks. There’s a mass of customer data available. FICO Admin. Tue, 07/02/2019 - 02:45. by Tim Young. expand_less Back To Top.

Marketing 96

Marketing Analytics Customer Experience Data 96

South State Correspondent

JANUARY 23, 2023

In three months, it has become the primary tool of many bankers, helping make banks more efficient across the organization. Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%.

Tools 370

Tools Examples Analysis Data 370

FICO

MAY 27, 2021

To understand which tools can truly help companies in the process of digital transformation, it is essential to understand the concept of a platform. Decisioning platforms operate with the same logic. What is a Platform and How Can it Help? For example, we can consider mRNA vaccines for Covid-19 as a platform. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Perficient

MARCH 12, 2021

A digital transformation journey is effective for businesses because it is rooted in commerce and investing in commerce throughout a digital transformation will have a direct impact on your business and its future, starting with your go-to-market strategy. Your Go-To-Market Strategy is the North Star. Make and Invest in a Plan.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes.

Customer Experience 80

Customer Experience Data Branding social media 80

BankInovation

APRIL 4, 2023

Financial institutions are working to fill the gaps brought to light by the failure of Silicon Valley Bank, bringing to market new deposit diversification solutions, treasury management tools and customer experience offerings. For example, […]

Customer Experience 52

Customer Experience Tools Examples Operations 52

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Many of these legacy banks are also planning to integrate AI [artificial intelligence] tools, but their reliance on outdated infrastructure could be hindering their cloud migration plans.

System 268

System Digital Banking Tools User Experience 268

BankInovation

JULY 3, 2023

Financial institutions are looking to AI to create tools for coding, marketing and customer experience. Banks are deploying AI throughout their IT infrastructures to make operations more efficient and cost effective, but they are cautious when deploying […]

Customer Experience 52

Customer Experience Tools Operations Marketing 52

PYMNTS

JANUARY 18, 2018

But according to a new report from EY, it would be unfair to say that regulation is the only driving force behind large banks’ changing market strategies. In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. Optimism Up. “The Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

Perficient

MAY 28, 2020

Imagine the impact of having 5G-enabled robots capable of conversing with customers and assisting them with financial transactions, or smartphone data that makes it easier to push marketing or advisory content to customers in specific moments of need, or customers easily navigating through branches and receiving personalized greetings.

Mobile 340

Mobile Customer Experience Tools Data 340

PYMNTS

SEPTEMBER 16, 2020

The subscription model is one increasingly favored by B2B operations as they move away from the older one-time models. AppDirect's services work to help companies implement subscription services, including easy launching and scaling capabilities. Today, businesses are facing unprecedented challenges.

Customer Experience 249

Customer Experience Operations Meeting Technology 249

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K. billion valuation.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

MARCH 16, 2017

One surprising industry that’s entering this market is insurance. million round of funding led by MassMutual Ventures, it hopes to revolutionize the insurance shopping experience with the addition of AI capabilities. car insurance comparison tool that’s now being made available via Facebook Messenger. Cambridge, Mass.–based

Operations 107

Operations social media Comparison Industry 107

Cisco

NOVEMBER 23, 2020

Some of the key benefits of embracing a cloud-managed IT solution include a decrease in time to market thanks to automation and zero-touch provisioning, the ability to simplify visibility and troubleshoot while helping IT teams get ahead of issues, and the ability to focus extra time and budget on resources and business-critical projects.

Customer Experience 149

Customer Experience Analytics Video Resources 149

Accenture

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Read the full report. The results were surprising. The survey also showed a paradox around attitudes to branches.

Marketing 150

Marketing Cyber Security Study Meeting 150

Accenture

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Read the full report. The results were surprising. The survey also showed a paradox around attitudes to branches.

Marketing 150

Marketing Cyber Security Study Meeting 150

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

NOVEMBER 7, 2019

According to Danna, these changes, which often occur last-minute, not only mean sudden lost revenues for these businesses, but jeopardize the ability for a salon or spa to continue working with that customer as a future client. salon and spa market today captures more than $200 billion in consumer spend, according to the U.S.

Customer Experience 102

Customer Experience Fintech Industry Technology 102

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

South State Correspondent

MARCH 14, 2024

Strategy Is About Choices – Blockbuster If your strategic plan operates under the common theory “more but better,” then you likely have more strategic risk than you know. Increasing loans by 7%, providing a better customer experience or growing deposits is far from strategic. Your strategic planning process is flawed.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 3, 2019

In today’s top payments news, Wells Fargo has selected former Santander head executive Scott Powell to be its new chief operating officer. operations. Wells Fargo has tapped former Santander head executive Scott Powell to be its new chief operating officer. He will also serve on the bank’s operating committee.

Fintech 132

Fintech Colorado Payments Operations 132

PYMNTS

JANUARY 7, 2021

Wholesale clubs and Trader Joe’s themselves have proven there is a huge market for brands that don’t check all of the boxes for a standard supermarket trip. We're proud of the product mix and shopping experience we provide in our stores and online. We did a comprehensive evaluation of the market before selecting Manthan-RichRelevance.

California 203

California CA Analytics Branding 203

PYMNTS

JANUARY 14, 2021

Our customers need financial technology tools that align with their personal and business needs,” Wells River Savings Bank Chief Financial Officer and Chief Operations Officers Judy Lavely said in the announcement. Modern Treasury Raises Funding To Accelerate B2B Payments. Noting that more than $18.5

Vermont 157

Vermont System Innovation Payments 157

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. Their share of the gift card market dropped by over 15 percent to comprise only 26.3 12) and found a mixed bag for restaurant sales of gift cards. Its research found that overall card sales ended the year down 31.8

Cards 149

Cards Study Customer Experience Tools 149

PYMNTS

FEBRUARY 3, 2020

“Magento continues to demonstrate clear leadership in eCommerce platform development, execution and expertise as we seek to eliminate operational friction and create the best possible omnichannel buying experience for our customers.”. The enhancements target SMBs and mid-market merchants. Europe, Mexico and Brazil. “Go-to-market

User Experience 130

User Experience Washington Leadership Marketing Strategies 130