Perficient

MAY 28, 2020

Oracle Utilities has long been a leader in industry applications for operations at power generation companies. Using Oracle Data & Analytics to Manage Business Decisions . There is a strong need to be agile and scale quickly to better serve customers and employees with innovation.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

PYMNTS

AUGUST 13, 2020

To provide further same-day and next-day services to its customers, Lowe’s Companies, Inc. said in an announcement that it intends to open four online shopping fulfillment centers, seven bulk distribution hubs and 50 cross dock delivery terminals over the year and a half to come.

Online 142

Online Nashville Tennessee Retail 142

PYMNTS

AUGUST 23, 2019

Ratelt operates as a real-time customer experience management platform, according to reports. The latest announcement follows the disclosure last month the Accel’s India operations had invested in Infra.Market and that the company would expand its presence within India.

Online 179

Online Metro Capital Customer Experience 179

Perficient

OCTOBER 20, 2020

The COVID-19 pandemic has already impacted several facets of digital commerce, and many businesses will have to make certain adjustments as holiday spend continues to move online. Move Retail Stores Online. Most consumers are staying at home, meaning fewer are heading into stores and more are shopping online.

Online 484

Online Mobile Management Retail 484

PYMNTS

DECEMBER 16, 2020

And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements. The “language” of the statements may represent a Rosetta Stone of sorts for the 110 million consumers who have pivoted online in the wake of the pandemic.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

JANUARY 18, 2021

Such silos prevent treasurers from comprehensively analyzing and gaining insights into companies’ cash flows and expenditures, hindering organizations from operating efficiently and reacting to customers’ needs in an agile manner. Each company’s risk management approach must therefore be tailored to its specific business needs.

Analytics 319

Analytics Data Risk Management Management 319

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. But even for greenfield banks built to be digital from the ground up, online banking has its limits—especially with SMEs.

Tools 150

Tools Management Customer Experience Technology 150

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Sage Chief Operations Officer Lee Perkins said the move would be good as businesses started to recover from the impact of the pandemic. “As

Retail 177

Retail Operations Customer Experience Online 177

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

NCR

MAY 2, 2017

Speaking to Banking.com, Stewart Bromley, chief operating officer at Atom Bank, discussed some of the key driving forces that shaped the firm’s operating model. As a purely digital provider, Atom faced the challenge of delivering this personalized experience entirely through an app. Tailored and contextual.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. When it comes to which eBanking processes are considered most valuable, payments topped the list, followed by account management and receivables management.

Online 100

Online Meeting Survey Analysis 100

Perficient

FEBRUARY 27, 2023

This change will force impacted stakeholders to reconsider their services, products, and operational procedures, thus generating new opportunities for automation. Workflow timings may now be altered due to the immediacy of transactions, which can have a domino effect on operational, risk management, and reporting teams.

North Carolina 275

North Carolina Charlotte Payments US 275

Bank Innovation

SEPTEMBER 4, 2019

Square, which is best known for its physical and digital payment solutions, is building out its product ecosystem to manage nearly all of the operational needs of retailers.

Retail 253

Retail Operations Online Management 253

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

MARCH 16, 2017

She said, “Our Facebook Messenger virtual agent experience is faster than any website or mobile app and easier to use than any online form. Infusing chat into the customer experience aspect of businesses is likely to help elevate the quality of service provided.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

MAY 5, 2020

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites. percent from 35.5 percent in just the last two weeks.

Florida 205

Florida Retail Tampa Customer Experience 205

Perficient

MARCH 3, 2023

Conclusion The last online article in our series of 3 blogs concludes with the need for product ownership and project management skills to be utilized on your supply chain visibility journey to ensure any technical builds are done in a coordinated manner.

blockchain 275

blockchain Management Regulation Resources 275

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109

CFPB Monitor

SEPTEMBER 8, 2022

In remarks yesterday to The Clearing House and Bank Policy Institute Annual Conference, Acting Comptroller Hsu discussed the growth “of banking-as-a-service (BaaS),” meaning arrangements in which a nonbank offers banking services to its customers as a way of adding value to its products and services.

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. Alipay North America General Manager Yulei Wang said in the announcement, “This is a key strategic partnership for achieving awareness in the U.S.,

Online 140

Online Las Vegas America San Francisco 140

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” On a macro-level, it’s about managing your channels and your customer segments.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

MAY 14, 2020

The pandemic required full-on digitization for many businesses to keep revenue flowing, but simply setting up shop online is no longer enough to keep customers happy. Indeed, according to Laura Miller , president of JPMorgan Merchant Services , customer loyalty is now more important than ever.

Payments 169

Payments Branding Customer Experience Strategy 169

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

APRIL 28, 2020

The ongoing coronavirus pandemic is disrupting financial services, as consumers pull back on spending, raise cash to deal with emergencies and take to ordering, well, everything online.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. The company said eBay sellers will not need to change their accounts and can log in and manage listings on a daily basis.

Payments 149

Payments Customer Experience Risk Management America 149

PYMNTS

JUNE 2, 2020

By partnering with DBS, TCIL has been able to work with reduced turn-around times and better mobilization of goods in order to enhance customer experiences and reduce dependency on cash, the release states. By using less cash and also reducing costs for digital payments, more fleet operators have chosen to use the services.

Payments 142

Payments ATM National Customer Experience 142

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

PYMNTS

OCTOBER 22, 2020

PICKUP Enterprise operates the end-to-end customer experience and includes access to its Good Guy network, which specializes in both the delivery and assembly of big and heavy goods. . PYMNTS reported in July that online grocery sales in the 30 days prior grew more than 9 percent and hit a record of $7.2 billion.

Dallas 150

Dallas Texas Retail Customer Experience 150

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

FICO

MAY 19, 2020

So, I thought I would outline my top 5 fraud manager considerations during COVID-19. So what must we consider when it comes to our customers, the fraudsters and our anti-fraud teams. 2) Top 5 Fraud Manager Considerations During COVID-19: Scams are now tailored, so we need to modify our strategies. Card Fraud.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

AUGUST 6, 2020

Carvana , which works in the market of selling used cars online, announced its revenue was sitting at $1.12 Our team has done an exceptional job managing through the first half of 2020,” said Ernie Garcia, founder and CEO of Carvana. billion and that it had sold 55,098 units in the second quarter, according to a press release.

Customer Experience 152

Customer Experience Policies Online Company 152

PYMNTS

JUNE 15, 2020

But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming). For the record, webrooming was beating showrooming in a survey conducted in late 2019.

Retail 175

Retail Survey Comparison Online 175

PYMNTS

JULY 28, 2020

Many shoppers who make purchases online rely on eCommerce marketplaces to discover items and connect with trusted sellers. Robust international operations require winning over many sellers and operating smoothly around the world, activities that can be challenging for platforms.

Marketing 159

Marketing Regulation National Operations 159