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Don’t Fall Short When Assessing Your Customer Experience Tech

Perficient

Customer experience leaders continue to look for ways to improve their customer experience technologies. Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities.

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Will Customer Experience Ever Rule the World?

Perficient

I talk with a lot of companies who want to up their game in delivering a better customer experience. ” Another common version of this is “We can’t do that because our technology stinks.” But isn’t the value of achieving the desired experience worth it? Economic Value of Customer Experiences.

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Good Customer Service, Does it Create Good Customer Experiences?

Perficient

This transition is never the easiest for either party, but businesses must adapt and step up their game when accommodating and providing a seamless shopping experience for their customers. Here are tips discussed to ensure customers receive the best shopping experience in conjunction with an unexpected, digital switch.

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Perficient’s Banking & Insurance Client Executive Featured in Nuxeo’s New Podcast

Perficient

He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience. In the newest episode, Sean shared some anecdotes and his thoughts on customer experience in the financial services industry.

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Why Omnichannel Delivery is here for the Long Run

Perficient

Understanding the technology systems the enable these fulfillment methods are important for successfully driving positive, enhanced customer experiences, and retailers need to rely on omnichannel fulfillment as a main source of delivery for seamless customer buying experiences, even in post-COVID-19.

Retail 506
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Rethinking the Customer Experience: Themes from the 2017 Model Bank Submissions

Celent Banking

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Like any emerging technology, most institutions are in a “test and learn” phase.

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Voice Technology Makes (Sound) Waves At QSRs

PYMNTS

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. That’s kind of … the future that we see as well,” Xiao said, adding he believes that, in addition to online and app ordering, voice ordering will be one of the main drivers.