PYMNTS

SEPTEMBER 21, 2016

Both Uber and its main competitor in India, Ola, hold more than 70 percent of their revenue from only five cities in the whole country: Bengaluru, Hyderabad, Chennai, Delhi-National Capital Region and Kolkata. Uber maintains that it simply connects drivers with passengers and continues to add additional investment in its customer experience.

Maine 100

Maine Customer Experience Regional National 100

Bank Innovation

DECEMBER 11, 2019

Small business lender OnDeck is making a pitch to Main Street. CEO Noah Breslow called the target customers “mom and pop, main street small businesses” with less than […].

Maine 312

Maine Digital Banking Company Customer Experience 312

PYMNTS

APRIL 20, 2017

Through this migration, the Dunkin’ Brands is hoping to increase scalability, reliability, availability, security, reduce costs as well as improve customers experiences across both brands in the digital sphere.

Branding 100

Branding Maine Security Customer Experience 100

PYMNTS

JANUARY 8, 2021

Many items available under the Prime Pantry name in the past were integrated into its main website, Bloomberg reported. “As

Maine 269

Maine Retail Customer Experience Report 269

Bobsguide

SEPTEMBER 18, 2018

What’s the main thing that payment facilitators have that ISVs and ISOs don’t? They control the merchant experience in ways that ISOs and ISVs can’t. A great customer onboarding experience can be characterized by speed. Risk decisioning lies with the payment facilitator.

Customer Experience 60

Customer Experience Maine Payments 60

PYMNTS

APRIL 14, 2017

“In the retail branch (store) IT space, technology is playing an ever more important role in helping businesses meet both current and future demand, not only from an operational point of view but also in enhancing the customer experience,” Nick East, CEO of Zynstra, was quoted as saying.

Maine 101

Maine Survey Retail Meeting 101

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. Trip consolidation was cited as the main reason by 41 percent of the respondents. Simon specializes in regional malls and outlet centers.

Retail 212

Retail Customer Experience Maine Regional 212

PYMNTS

JUNE 22, 2020

“Lunchbox is poised to become the leader in digital ordering with their powerful enterprise-grade software and amazing customer experience, and I’m excited to join them as they continue to challenge the status quo in the restaurant industry,” Kabakoff said in the press release.

New York 326

New York Marketing Strategies Customer Experience Maine 326

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

BankInovation

MARCH 15, 2023

Make 2023 a year of transformation for these core reasons: Enabling a digital omnichannel experience One loan system for multiple lines of business Real-time access to data System agility to grow These all support the main priority—improving the customer experience. Consumer businesses know the importance […]

Lending 52

Lending Customer Experience Maine System 52

Perficient

SEPTEMBER 8, 2021

Personalization must be genuine – inauthentic marketing attempts are met with scrutiny and amplified on social media with risk to brand reputation and customer loyalty. True personalization requires three main elements: Know Me – data that is enabled AI and ML continuously updates to provide analytics relevant to the customer.

social media 477

social media Analytics Maine Study 477

PYMNTS

JANUARY 14, 2021

Forty-two percent of respondents report using mobile apps as their main source for financial education, and 36 percent report using social media to learn about financial products. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

Video 224

Video social media Millennials Data 224

NCR

JUNE 1, 2016

Millennials, on the other hand, want to make an immediate impact and money is not their main driver. Improving customer experience has been the driving force in bank marketing for a long time. However, the influx of Millennials in the workforce requires a new focus on “worker experience” as well.

Customer Experience 40

Customer Experience Millennials Tools Technology 40

Perficient

JANUARY 3, 2021

Heading tags are generally applied according to the level of importance with <H1> being your main title, and other headings falling in sequential order from <H2> to <H6>, based on the content of the page. Each of these tags comes with an ‘out-of-the-box’ style that determines the font size and weight of the heading.

How To 340

How To Examples Maine Technology 340

Perficient

MARCH 19, 2021

“POUR” has become mainstream lingo for the four main principles (Perceivable, Operable, Understand, and Robust) of web accessibility. These four essential guidelines created by the W3C organization are the “how-to” guide for digital teams of strategists, designers, developers, SEO and content specialists to create accessible experiences.

Operations 322

Operations Guidelines UX Maine 322

PYMNTS

APRIL 28, 2020

That’s good news for consumers, great news for the payments ecosystem but a mixed bag of news for retailers, particularly the Main Street small- to medium-sized businesses that have been, as a group, slow to embrace digital. Visa has already seen the signs. “I’m

Maine 273

Maine Payments Innovation Customer Experience 273

PYMNTS

FEBRUARY 20, 2020

However, as Kount Chief Customer Experience Officer Richard Stuppy noted, when it comes to their actual commitment in policing their own transactional security and letting it drive their decisions, it doesn’t have all that much of an effect. The Three Main Challenges . The fraud mindset is simple, he noted.

Mobile 201

Mobile Fraud Security Customer Experience 201

PYMNTS

AUGUST 12, 2020

According to a previous announcement, Phixius enables companies to exchange payment-related data to “improve fraud protection, automate manual processes and improve customer experiences.”. As of now, companies mainly trade data regarding payments with deals between two parties.

Data 198

Data Payments United States Fraud 198

Perficient

NOVEMBER 21, 2023

Embedded Insurance: Not a Fleeting Opportunity Embedded insurance, one of the main focuses of last year’s conference, has been a bit slower to catch on than the industry anticipated. Some of the main talking points were around agent systems and ecosystems, embedded insurance, and of course, generative AI.

Industry 221

Industry Conference Meeting Maine 221

PYMNTS

DECEMBER 12, 2019

By combining our expertise, we hope to offer a unique customer experience with a solution that is in perfect alignment with the main requirements of finance professionals as regards supplier accounts: reactivity, performance, flexibility and security,” said François Lacas, deputy chief operations officer of Yooz.

Compliance 150

Compliance Customer Experience Maine Security 150

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

The Paypers

FEBRUARY 24, 2021

DAS Seguros has introduced Open Banking technology in its DAS Rent Default insurance, with the main objective of improving the customer experience, according to an official release.

Customer Experience 36

Customer Experience Maine Technology 36

Chris Skinner

JUNE 4, 2017

This week I’ve been mainly blogging about developments in Africa and China. Thoughts on Dot Finance Africa … We need some education (but no thought control) I often think we need a reality check when it comes to digital finance.

Maine 164

Maine Big Data Fintech Customer Experience 164

PYMNTS

DECEMBER 28, 2016

“Our inspiration for the store was clear and simple – we aimed to bring a hint of the active lifestyle elements that shape our customers’ lives inside while keeping the main focus on our amazing product offering and delivering a seamless customer experience.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

PYMNTS

JULY 1, 2020

For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. Bringing pure digital efficiency to bear on legacy systems has considerable upsides for FIs.

System 268

System Digital Banking Tools User Experience 268

Perficient

FEBRUARY 19, 2021

Outlined in four main categories, these principles state that accessible technology must be made perceivable (P), operable (O), understandable (U), and robust (R). This thought process allows for the creation of an efficient design that enables users to complete their intended actions quickly and seamlessly. While these P.O.U.R.

User Experience 352

User Experience UX Guidelines Maine 352

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

Perficient

MARCH 8, 2023

Not to mention, as of 2020, women control two-thirds of consumer spending, hold 40% of total global wealth, account for 40% of entrepreneurial activity worldwide, and are the main breadwinners in 49% of U.S. households.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

Study 196

Study social media Millennials Retail 196

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Now that the digital shift is well underway, the attention turns to keeping the momentum going. Several of those developments can help SMBs.

Retail 154

Retail Customer Experience Branding Conference 154

Abrigo

MAY 5, 2022

Main Street Banking: A Podcast for Community Bankers 8. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. A quick look at top banking podcasts worth a listen, according to Abrigo : 1. Banking Transformed 2. BankTalk 3.

Community 195

Community Lending Maine Resources 195

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

OCTOBER 10, 2018

That said, different customers have different expectations. PYMNTS surveyed 5,000 consumers on their ordering experiences at major QSR chains across the U.S., and analyzed which QSR features are key to the customer experience. Namely, are they being innovative and are technological features enhancing customer experiences?

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

AUGUST 28, 2019

Among the main payment problems credit unions face is getting their cards into wallets, as well as taking steps — such as offering attractive rewards programs — to get those cards to the top-of-wallet position. This is about tailoring a customer experience they want to create with their members,” he said.

Maine 157

Maine Cards Trends Payments 157

PYMNTS

SEPTEMBER 28, 2020

“But as they look to be successful this year, they need to make sure that they’re embracing these digital tools and making sure this customer experience is top notch.”. Of course, that’s easy to say but harder to do when the imperative to go digital doesn’t come with a built-in roadmap for Main Street SMBs.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

NOVEMBER 6, 2019

5) meeting that “Restock Kroger is repositioning our business by widening and deepening our competitive moats” in four main areas. The first area is redefining the grocery environment, enhancing the customer connection by creating an experience that is seamless, simple, easy and intuitive.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

APRIL 17, 2020

Can Main Street SMBs Cross The PPP Cash Chasm? The SBA PPP rescue relief effort started taking applications from banks on behalf of small business customers on April 3. Main Street USA: 58 Percent Of Main Street SMB Retailers Say They May Not Survive The Pandemic. Trackers And Reports. It might not be sufficient, however.

Maine 141

Maine Tools Payments Retail 141