PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

OCTOBER 10, 2018

Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs).

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

NOVEMBER 6, 2019

5) meeting that “Restock Kroger is repositioning our business by widening and deepening our competitive moats” in four main areas. The first area is redefining the grocery environment, enhancing the customer connection by creating an experience that is seamless, simple, easy and intuitive. Grocery Innovation .

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. That’s kind of … the future that we see as well,” Xiao said, adding he believes that, in addition to online and app ordering, voice ordering will be one of the main drivers.

Technology 121

Technology Maine Study Google 121

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. Related Innovation. That includes beacons. New Beacon Growth.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations.

Innovation 123

Innovation Management America Customer Experience 123

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Alternatively, perhaps these software firms and marketplaces might opt to partner with a provider that offers payments technology — or outsource that functionality altogether to an acquiring partner.

Innovation 141

Innovation Payments Software Customer Experience 141

Cisco

AUGUST 11, 2020

Not surprisingly, technology solutions that enable business continuity in this environment are in high demand. The current environment has heightened awareness of the importance of connectivity – in both a human and technology sense – as institutions have relied more on digital capabilities to help customers.

Innovation 123

Innovation Customer Experience Survey Meeting 123

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

APRIL 28, 2020

That’s good news for consumers, great news for the payments ecosystem but a mixed bag of news for retailers, particularly the Main Street small- to medium-sized businesses that have been, as a group, slow to embrace digital. There is so much innovation that can come out of this. But the technology exists; the capabilities exist.

Maine 273

Maine Payments Innovation Customer Experience 273

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

Innovation 120

Innovation Study St. Louis Google 120

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy. Explore why leading insurance carriers count on us to drive results.

Industry 221

Industry Conference Meeting Maine 221

Abrigo

MAY 5, 2022

Main Street Banking: A Podcast for Community Bankers 8. Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. BankTalk 3.

Community 195

Community Lending Maine Resources 195

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. The experience also enables customers to reorder by voice. Other players in the space are rolling out innovations to support restaurants’ efforts to improve customers’ experiences.

Customer Experience 167

Customer Experience Operations Technology Branding 167

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. However, proximity to branches is becoming less and less important to customers and members. Learn more.

Community 273

Community Lending Management Innovation 273

PYMNTS

DECEMBER 12, 2019

The partnership will combine Yooz’s paperless accounts payable technology with the Microsoft Azure cloud system to help companies automate their accounting processes and increase efficiency. “By Whatever their size, our ambition is to provide them with solutions that are ever more innovative and effective on a daily basis.

Compliance 150

Compliance Customer Experience Maine Security 150

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. That’s main reason banks are going to the cloud is to gain quickness, agility and nimbleness. The importance of the customer experience can’t be overstated.

Customer Experience 156

Customer Experience Innovation Fintech System 156

PYMNTS

JANUARY 13, 2020

percent of FIs believe AI is an effective tool for stopping fraud before it happens, and 80 percent of AI-using fraud specialists believe the technology could reduce payments fraud. Meanwhile, the rest rely on automation and machine learning (ML) technologies. Take just a few data points: 63.6 Value Of Speed. Credit Risk.

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

JULY 25, 2017

Technological advances are pushing the boundaries for what’s possible in a variety of industries. Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers.

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

SEPTEMBER 19, 2018

By incorporating visual recognition technology and artificial intelligence into their business models, retailers like Neiman Marcus , IKEA , H&M , west elm and more are leveraging mobile devices and AI to provide advanced customer services.

Retail 158

Retail Report Samsung Customer Experience 158

Perficient

MARCH 8, 2023

Not to mention, as of 2020, women control two-thirds of consumer spending, hold 40% of total global wealth, account for 40% of entrepreneurial activity worldwide, and are the main breadwinners in 49% of U.S. The program has 10 courses in topics including business finance, digital marketing, and innovation strategy. households.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

AUGUST 12, 2020

Agora Services To White-Label Technology. Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. The business payments technology company is rolling out Pay Direct for U.K.

North Carolina 193

North Carolina Fintech Technology Community 193

PYMNTS

JANUARY 20, 2020

Living up to their names, fast-casual and quick-service restaurants (QSRs) are embracing innovative technologies to help drive sales in the increasingly competitive restaurant industry. More restaurant owners are finding the ingredients to success in consumer-friendly technologies, such as mobile-ordering apps and self-service kiosks.

Mobile 160

Mobile Dallas Millennials Technology 160

PYMNTS

JULY 11, 2019

Call centers are starting to use AI not just for data insights, but as a way to keep payments and other facets of the customer experience safe from bad actors. Companies are using other automated technologies to meet fast-changing compliance needs, as well. Around the Call Center Commerce World.

Fraud 166

Fraud Apple Customer Experience Mobile 166

PYMNTS

AUGUST 28, 2019

Among the main payment problems credit unions face is getting their cards into wallets, as well as taking steps — such as offering attractive rewards programs — to get those cards to the top-of-wallet position. If you get the experience piece right,” Scott said, “efficiency and growth fit into that.”.

Maine 157

Maine Cards Trends Payments 157

PYMNTS

JUNE 29, 2020

Running on the cloud also enables FIs to craft innovative services tailored to customers’ needs, she said, as banks can use the technology to test and scale solutions without straining their networks. Meeting customers’ online expectations is a familiar challenge for N26, which launched its digital-only banking service in 2015.

Mobile 174

Mobile Digital Banking System Innovation 174

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. Reputational risk is convoluted.

social media 170

social media Risk Management Analysis Industry 170

PYMNTS

APRIL 12, 2019

The stakes are too high to turn away from at least the prospect of such relationships, not with the fierce pace of innovation punishing anyone who lags behind, and regulatory measures such as PSD2 aiming to make the world safer for FinTech-FI collaborations. And Commonwealth has been one of the innovation leaders.”.

Fintech 168

Fintech Innovation Mobile Payments 168

PYMNTS

OCTOBER 22, 2018

. “In today’s digital and customer-driven world, in which those who share data call the shots, it’s adapt or die — and banks need to respond.” “They see the use of technology by banks as critical to retention, but also in the development of new and innovative propositions that can enable their business.”

Fintech 155

Fintech Maine Survey Regulation 155

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

Celent Banking

SEPTEMBER 13, 2016

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking, and is the main award that a financial institution (FI) can win from Celent. For 2017, we are accepting nominations in five categories: Customer Experience. Emerging Innovation.

Case Study 100

Case Study Innovation Guidelines Study 100

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

MAY 3, 2019

Small businesses (SMBs) are rarely early adopters of new financial technology (FinTech). However, with business owners and entrepreneurs often taking a page out of their personal lives as consumers, the eventual adoption of emerging solutions is an inevitable part of FinTech innovation.

Payments 151

Payments Fintech Customer Experience Technology 151