NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 146

Resources Leadership Technology Management 146

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Accenture

APRIL 6, 2021

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 285

Leadership Regional Customer Experience Banking Trends 285

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Gonzobanker

MAY 15, 2023

Today, many financial institutions are looking to drive a higher level of auto-decisioning using new underwriting engines built on new technology. While all loans cannot ever be auto-decisioned, Cornerstone has seen high performers operate at twice the decision percentage of current peer medians.

Lending 154

Lending Leadership System Data 154

Perficient

MARCH 12, 2021

When you understand the cost of conducting business with your channel, you have the opportunity to not only fund the investment of creating a portal but also align the necessary capabilities and technology that will support your efforts to reach your goals. Do we have the right technologies in place to support this vision?

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. This blog explores how leadership can help kick off their commitment from the new hire’s onboarding stages. Employees are savvy with technology. Helping bridge the transition is the onboarding process.

Conference 340

Conference Video Branding Meeting 340

PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. Massaro said that Orgel’s appointment comes at a time in the company’s history where “demonstrated leadership is necessary to scale, develop and shape Flywire for the future.”

Apple 152

Apple Leadership Customer Experience Boston 152

PYMNTS

OCTOBER 20, 2020

The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Instead, it leverages the headless concept, which allows retailers to build and scale their operations with minimal coding or other technology.

Retail 238

Retail Branding Technology Tools 238

Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. Within the Pega team there is ample room for professional growth, learning experience, and advancement. Employee engagement is something particularly the leadership focuses on, so everyone has a say.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

JANUARY 22, 2021

From spinning up the ability to process Paycheck Protection Program (PPP) loans in days, to executing projects four times faster than usual, to working 100 percent remote, leadership teams had to pivot, learn and adapt on the fly. As digital took center stage for much of 2020, banks and credit unions operated in a much more dynamic model.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

FEBRUARY 3, 2020

“Similar to our client portfolio, we work with leading world-class solutions, such as Magento Commerce, to create value for our customers and clients alike,” Warburg said. Go-to-market strategies must appreciate the unique needs of these often-underserved customers,” Warburg said.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy.

Industry 221

Industry Conference Meeting Maine 221

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending.

How To 195

How To Lending Software Survey 195

PYMNTS

SEPTEMBER 20, 2018

With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. The acquisition of Marketo widens Adobe’s lead in customer experience across B2C and B2B, and puts Adobe Experience Cloud at the heart of all marketing.”. billion.

CA 143

CA Customer Experience Leadership Software 143

PYMNTS

JUNE 5, 2017

Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. In this new role, Robinson will focus on the company’s entire product management portfolio, digital user experiences and omnichannel operations. ”

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

NCR

JUNE 12, 2017

One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved. A Lean Six Sigma approach, for example, could help your business to be more customer-focused while reducing waste and variation. That’s where customer journey comes into the picture.

Operations 82

Operations ATM Customer Experience Examples 82

Gonzobanker

APRIL 25, 2024

DoRight, Calvin’s son and present-day CEO, realized that the bank’s growth across counties, states and lines of business had made managing relationships much more involved than the ol’ nod to a customer on Main Street in the morning, an approach that had always worked well for his father. And the leadership team was excited to hear this news.

System 148

System Training Community Bank Management 148

PYMNTS

JANUARY 22, 2020

21), and the two companies are going to work together to develop “real-world use cases that are enabled by advanced blockchain technology” that will use Monerium’s “programmable” digital money, according to W. Sean Ford, Algorand’s chief operating officer. The deal was announced on Tuesday (Jan.

Bitcoin 131

Bitcoin blockchain UX Leadership 131

FICO

MARCH 28, 2023

I founded a FICO Women Leaders initiative that uses networking and the power of community to help women succeed as leaders in a highly complex technology firm. FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. Join us there!

Leadership 52

Leadership Software Community Florida 52

Cisco

MARCH 26, 2021

Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Customers are also needing to drive operational efficiencies in their security approach. Customer experience and operational efficiency have quickly become how retailers differentiate themselves in a crowded market.

Customer Experience 71

Customer Experience Retail Operations Security 71

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

FICO

NOVEMBER 2, 2022

Many prevailing industry operating models are one to two generations behind the current available telco cloud-based technology. As a result, they’re contributing to driving up costs, slowing down innovation and frustrating customers. Delivering Analytically Differentiated Customer Experience and Personalization.

Analytics 52

Analytics Customer Experience Data Indiana 52

PYMNTS

FEBRUARY 14, 2018

“Brian is a proven, world-class executive, who will bring fresh energy and leadership to drive excellence across every aspect of our business,” Chipotle’s CEO Steve Ells said in a statement.

Branding 108

Branding Leadership Customer Experience Innovation 108

Perficient

MAY 21, 2021

Technology Stack: Python, Flask, HTML, CSS, SQLAlchemy, Jinja2, PostgreSQL | APIs Used: Cloudinary Media Optimizer. Technology Stack: Flask, SQLAlchemy, Bootstrap, ForeignKeys, Jinja | APIs Used: Used data from “California regulations of possibly harmful products”, which was a CSV file.

Milwaukee 348

Milwaukee Software Course Detroit 348

Insights on Business

APRIL 2, 2019

Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. The costs of running payments operations, complying with a myriad of regulations and enforcing payments standards are increasing. Applying technologies to modernize payments.

Payments 125

Payments New York City Fraud New York 125

PYMNTS

JULY 23, 2018

PayU , the online payment company owned by Naspers , announced Monday (July 23) the acquisition of payments technology platform ZOOZ. billion new customers via the PayU Hub platform, which was designed by ZOOZ. PayU had already been partners with ZOOZ — that gave PayU merchants access to 2.3

Leadership 101

Leadership Customer Experience Analytics Payments 101

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier.

US 294

US social media User Experience Digital Strategies 294

Gonzobanker

DECEMBER 19, 2022

It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers. What an amazing leadership story. The Smarter Bank Technology Award.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

Fintech 195

Fintech Community Regional Technology 195

Insights on Business

OCTOBER 3, 2018

These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information. Transforming how financial institutions operate. Key Areas for Digital Disruption within Financial Services. Pay close attention to cybersecurity.

Industry 155

Industry Innovation blockchain Compliance 155

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

Abrigo

AUGUST 26, 2016

Does senior leadership do a good job of communicating its top priorities? Eleven percent of bankers said improving the customer experience is the most important priority, according to Sageworks’ survey. Reducing operational costs and diversifying products and customers were less commonly mentioned priorities in the survey.

Survey 150

Survey Risk Management Leadership Strategy 150

ForwardBanker

DECEMBER 30, 2019

Elevating the function of treasury management helps strengthen its contributions As our leadership interviews have shown, treasury management stands at a crossroad. Historically, the department operated as an administrative, customer service and back office function.

Leadership 36

Leadership Management Fintech Operations 36

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. A truly agile operating model. PaaS also helps speed time to market because it reduces barriers from idea to production, which means new products get to customers faster.

Leadership 87

Leadership Case Study Innovation Online 87