Remove Customer Experience Remove Leadership Remove Online Remove Technology
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3 Fundamentals Every Digital Strategy (Still) Needs

Perficient

At the same time, digital has never before offered the ability to address customer needs to the extent possible today. But becoming digital is not just about adopting the latest technology. That means having the humility to recognize gaps in your understanding of customers’ needs (especially since those needs are changing rapidly).

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Yum Takes Hit From Grubhub And Names New Digital Leadership

PYMNTS

It also announced new leadership, and a new hire who will oversee the brand’s ongoing digital and mobile push. Grubhub, in fact, was having its own problems this week as the online food delivery space continues to evolve and become more competitive. This gives us better control of the customer experience.”.

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How to prepare for FedNow: 5 Steps for your financial institution

Abrigo

Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. The FedNow Service is designed to enable instant payments, offering institutions an opportunity to enhance their service offerings and improve customer satisfaction.

How To 244
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Bank CIOs Must Break Through The Tactical Barrier

Gonzobanker

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

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Macy’s Gives Boost to Its Digital Team

PYMNTS

Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. In this new role, Robinson will focus on the company’s entire product management portfolio, digital user experiences and omnichannel operations.

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How Can Financial Services Institutions Better Support Women? – An International Women’s Day Blog

Perficient

Promote the advancement of women into leadership roles. As part of the initiative, Goldman Sachs developed a free online business education program available to women globally. Here are some ways that financial services institutions can continue to work toward bridging the gender gap: 1.