Gonzobanker

JULY 8, 2022

While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.

Resources 146

Resources Leadership Technology Management 146

Perficient

FEBRUARY 12, 2021

This blog explores how leadership can help kick off their commitment from the new hire’s onboarding stages. Create and share a sample agenda, which can include, a meeting with Hiring Manager and the immediate team familiar with one another. Helping bridge the transition is the onboarding process. Keep it simple.

Conference 340

Conference Video Branding Meeting 340

Perficient

MAY 28, 2020

With the easy to use interface and unique layer cake design, implementation could be done in a few different ways, so it was fun to discuss how and why each way was best.” — Lindsay Denton , Project Manager, Healthcare. Within the Pega team there is ample room for professional growth, learning experience, and advancement.

Leadership 467

Leadership Groups DC Management 467

Gonzobanker

APRIL 25, 2024

DoRight, Calvin’s son and present-day CEO, realized that the bank’s growth across counties, states and lines of business had made managing relationships much more involved than the ol’ nod to a customer on Main Street in the morning, an approach that had always worked well for his father. Thomas proclaimed. Or so they thought.

System 148

System Training Community Bank Management 148

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

SEPTEMBER 20, 2018

The company’s technology, combined with Adobe Experience Cloud analytics, content, personalization, advertising and commerce capabilities, will allow B2B firms to develop, manage and execute marketing engagement at scale. Until then, each company will operate independently. billion.

CA 143

CA Customer Experience Leadership Software 143

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

PYMNTS

JUNE 5, 2017

Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. In this new role, Robinson will focus on the company’s entire product management portfolio, digital user experiences and omnichannel operations. ”

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

PYMNTS

OCTOBER 20, 2020

The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Instead, it leverages the headless concept, which allows retailers to build and scale their operations with minimal coding or other technology.

Retail 238

Retail Branding Technology Tools 238

Cisco

MARCH 26, 2021

Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Customers are also needing to drive operational efficiencies in their security approach. Customer experience and operational efficiency have quickly become how retailers differentiate themselves in a crowded market.

Customer Experience 71

Customer Experience Retail Operations Security 71

FICO

MARCH 28, 2023

FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. At our annual FICO World event, we host Women in Leadership seminars and forums. We discussed the importance of the coaching approach of “leadership starts with self”. Join us there!

Leadership 52

Leadership Software Community Florida 52

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

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Community Lending Maine Resources 195

PYMNTS

JULY 21, 2017

Apple recently announced in a press release that Deirdre O’Brien, former vice president of worldwide sales and operations, has been named vice president of people. As long as I’ve been at Apple, Deirdre has been the glue that bonds our operations, sales, marketing and finance teams to deliver products to our customers,” said Cook.

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Apple San Jose Michigan Resources 101

PYMNTS

MARCH 23, 2018

Financial Conduct Authority to operate as an electronic money institution, enabling it to run its own banking infrastructure. The publication said unnamed sources confirmed Bevis made the decision to initiate the leadership change and has the full support of the company’s board of directors.

Leadership 108

Leadership Customer Experience Operations Meeting 108

Insights on Business

APRIL 2, 2019

Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. The costs of running payments operations, complying with a myriad of regulations and enforcing payments standards are increasing. IBM Watson Financial Services Summit for Payments, May 1 st , New York City.

Payments 125

Payments New York City Fraud New York 125

Gonzobanker

MARCH 22, 2023

If running the capital plan numbers indicates that growth needs to slow, banks will need new tactics to drive profitability, and a major focus will return around operating efficiencies. Reaching out to large depositors with white glove service should also be included in the customer playbook.

social media 78

social media Capital Risk Management Strategy 78

FICO

NOVEMBER 2, 2022

Many prevailing industry operating models are one to two generations behind the current available telco cloud-based technology. As a result, they’re contributing to driving up costs, slowing down innovation and frustrating customers. Delivering Analytically Differentiated Customer Experience and Personalization.

Analytics 52

Analytics Customer Experience Data Indiana 52

Abrigo

AUGUST 26, 2016

Does senior leadership do a good job of communicating its top priorities? Sageworks Senior Risk Management Consultant Rob Ashbaugh said many financial institutions are focusing on portfolio growth in order to offset the profit-pinching effects of low interest rates and thin margins.

Survey 150

Survey Risk Management Leadership Strategy 150

PYMNTS

JULY 23, 2018

The platform will include fraud management and real-time reporting. billion new customers via the PayU Hub platform, which was designed by ZOOZ. billion new customers via the PayU Hub platform, which was designed by ZOOZ. PayU had already been partners with ZOOZ — that gave PayU merchants access to 2.3

Leadership 101

Leadership Customer Experience Analytics Payments 101

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

ForwardBanker

DECEMBER 30, 2019

Elevating the function of treasury management helps strengthen its contributions As our leadership interviews have shown, treasury management stands at a crossroad. Historically, the department operated as an administrative, customer service and back office function.

Leadership 36

Leadership Management Fintech Operations 36

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.

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US social media User Experience Digital Strategies 294

South State Correspondent

JANUARY 3, 2024

To do this, we teamed up with Jack Hubbard, Managing Partner of the Modern Banker , to bring you our collective favorites. Each book applies to any banker in a management position who faces a customer in the branch or field or any banker thinking about improving organizational performance.

Leadership 370

Leadership Management Strategy How To 370

Independent Banker

FEBRUARY 3, 2016

With competition heating up in today’s financial industry, it’s more important than ever to truly understand your customers in order to win the race for profitability. But, what about those customers who maintain accounts outside of your institution? And the key to fulfilling that quest for knowledge is accurate data.

Leadership 70

Leadership Customer Experience Management Data 70

FICO

JANUARY 24, 2019

More recognition of FICO’s leadership in anti-money laundering (AML) and know-your-customer (KYC) solutions has just come in the form of two new IDC MarketScape reports. We found that in both the quality of the solutions and the customer experience, FICO TONBELLER is a leader.”.

Report 40

Report Customer Experience Analytics Compliance 40

PYMNTS

MAY 4, 2018

The chips, operating with full loads, so to speak, will tap out and top out. Cloud computing has its limits, as it must grapple with the intricacies and minutiae of thousands of simultaneous processes that mark a firm’s operations. So, in a post-Moore’s Law world: What lies beyond? Namely: What if constraints were in place forever?

Analysis 117

Analysis Analytics Data Leadership 117

Gonzobanker

JULY 10, 2020

How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Now that the PPP frenzy is over, get ahead of your next loan opportunity and start managing your portfolios. Elevate priorities that support digital, automation and customer experience.

Risk Management 88

Risk Management Capital Strategy social media 88

Insights on Business

OCTOBER 3, 2018

Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Transforming how financial institutions operate. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

Gonzobanker

APRIL 16, 2020

Amid unprecedented demand for remote support, contact center teams have also needed to adjust operations to conform with social distancing. But huge uncertainty remains surrounding any return to normalcy, and contact center leaders face a slew of additional challenges to keep operations on track. Don’t Forget the Customer.

Policies 88

Policies Leadership Training Technology 88

Perficient

SEPTEMBER 2, 2022

To me, the companies that did best were those who invested and used the underlying technology to enhance the customer experience and streamline operations. You’re known for your leadership of large money center financial firms. Were you ever able to leverage the knowledge gained from your pizza experiences to finance?

blockchain 55

blockchain Customer Experience Examples Leadership 55

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. Remember that? Then, in 90 days, COVID-19 turned everything on its head. Everything. We compressed about five years of change into about six months. Drum roll please…. Nicely done!

Idaho 181

Idaho Community Industry Strategy 181

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Building a defensive balance sheet and maintaining our low to moderate risk profile is the key to managing through the upcoming challenges.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Congrats to Randy and a great management team. Lifetime Leadership Achievement Awards. Through all this, First Farmers has remained disciplined in performance and squarely focused on customers and community.

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Fintech Strategy Leadership Lending 147

FICO

JANUARY 24, 2018

Advisen: Barbican Takes a Leadership Stance on Cybersecurity Insurance. There can sometimes be miscommunication between the IT function, which controls the items introducing risks, and the risk management group, which buys insurance cover to protect against these risks. The Goal: Improving Customer Experience.

Conference 55

Conference Customer Experience Maine Exercises 55

Perficient

AUGUST 5, 2020

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I Engaging Leadership Inspires Collaboration and Teamwork.

Technology 441

Technology Austin Leadership US 441

FICO

AUGUST 30, 2019

For every customer interaction, decision science and predictive analytics can enable businesses to make the most of all available data to anticipate customer needs and prescribe the best action. A pragmatic, hybrid approach can ensure your organization is doing all it can to be an analytic innovator and customer experience leader.

Analytics 40

Analytics Data Tools Leadership 40

Independent Banker

MAY 26, 2016

Companies will invest in digital customer experiences to improve experiences for all customers and employees. Just as customers will want businesses to feel, serve and work just like their favorite apps, employees will want their work experience and systems to operate the same.

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Trends Innovation Branding System 70