Perficient

FEBRUARY 2, 2023

Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries. Reach out to one of our subject matter experts today to learn more about how we can elevate your customer experience.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JANUARY 22, 2019

According to the PYMNTS Enterprise Grocery Report , almost $20,000 of the $56,697 per year of the average spending of households in the United States corresponds with food or similar products. Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger. Almost one in 10 — or 7.8

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

DECEMBER 30, 2020

Department stores are struggling in a digital-first economy, while forward-thinking retailers are looking at the returns process as an opportunity to create a positive customer experience. 97% : Share of consumers who will buy from a retailer again after having a positive returns experience.

United States 261

United States Customer Experience Retail Data 261

PYMNTS

NOVEMBER 27, 2019

Restaurants that are driving food innovation with carefully chosen ingredients focused on health are seeking funding to help power their growth. percent in the United States in 2018 to $167 million per Technomic data. percent in the United States in 2018 to $167 million per Technomic data. Its sales increased 22.3

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

OCTOBER 29, 2019

MoneyCard has become the biggest prepaid account program in the United States, the release said. . The companies will also continue an ongoing partnership to provide the MoneyCard program for an additional seven years. The new period will start on Jan. 1 of next year.

Fintech 103

Fintech United States Retail Innovation 103

PYMNTS

OCTOBER 29, 2019

MoneyCard has become the biggest prepaid account program in the United States, the release said. . The companies will also continue an ongoing partnership to provide the MoneyCard program for an additional seven years. The new period will start on Jan. 1 of next year.

Fintech 101

Fintech United States Retail Innovation 101

PYMNTS

MARCH 6, 2019

Amazon will shutter all 87 of its pop-up stores in the United states by the end of next month, according to a report in The Wall Street Journal. The move would end the proliferation of the small shops in malls, Kohl’s stores and Whole Foods in 21 states. We look forward to opening additional locations of both stores this year.”.

Retail 145

Retail United States Branding Customer Experience 145

PYMNTS

OCTOBER 18, 2019

MRG currently operates more than 170 locations across the United States, with 70 of those locations operating inside airports. It plans to open another 33 stores over the next five years. ” The transaction is expected to close no later than the first quarter of 2020.

Groups 101

Groups Retail Las Vegas United States 101

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. The solution is.

Security 182

Security Fraud ATM Cards 182

PYMNTS

SEPTEMBER 28, 2020

The Federal Trade Commission (FTC) found 184,000 instances of pandemic-related fraud had occurred in the United States since the end of August, resulting in the theft of more than $124 million,” per the new Playbook. Financial crime-fighters simply won’t suffer this state of affairs.

Fraud 202

Fraud United States Examples cryptocurrency 202

PYMNTS

DECEMBER 28, 2020

More than 20,000 bank branches in the United States are expected to close by end of the year, and four U.S. Digital experiences have become table stakes as the pandemic continues, but many customers still prefer in-branch experiences. banks have failed completely this year.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

SEPTEMBER 19, 2019

The companies want to take advantage of the pilot endeavor to get products to customers in minutes, and continue to develop the technology. . Walgreens continues to explore partnerships to transform and modernize our customer experience and we are proud to be the first retailer in the U.S.

Virginia 109

Virginia United States Customer Experience Retail 109

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. Customer experience mastery is core to their business models. The birth of the virtual CFO.

Payments 150

Payments Customer Experience Survey Capital 150

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

FEBRUARY 14, 2018

Payfone’s services have been utilized by many of largest companies around the world, including 6 of the top 10 banks in the United States. Synchrony is committed to exploring emerging technology to better serve our partners and customers,” said Michael Hensinger, SVP and Senior Managing Director, Synchrony Ventures. ”

United States 100

United States Fraud Customer Experience Innovation 100

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. In three key areas, digital innovations are already creating a more tailored, more productive, and more secure bank branch by: Offering customized and personal experiences for clients and customers.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

DECEMBER 14, 2017

1, 2017, with new locations spanning the United States and Canada. In addition to our store growth, we continue to take steps to further enhance the customer experience. This quarter, for example, we launched The Groomery by PetSmart, our innovative new store concept focusing exclusively on pet grooming services.”.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. based trade group that represents more than 380,000 restaurants in the United States and delivery providers. Around The Order To Eat Space.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

MAY 4, 2017

Businesses in the food and beverage industry will enhance their operations and customer experience with our innovative point-of-sale solution,” said Bank of America Merchant Services CEO Tim Tynan in the press release covered by Finextra. In a press release , Bank of America Merchant Services said it processed more than 15.2

America 100

America United States Customer Experience Industry 100

PYMNTS

JANUARY 28, 2020

To help consumers remember their favorite moments, eCommerce innovators are making it possible for them to order framed prints from pictures they have taken on their phones. It is currently available in three countries: Canada, Australia and the United States. Payments and Logistics.

Mobile 141

Mobile social media United States Cards 141

PYMNTS

MARCH 9, 2017

While its CEO, Richard Hayne, discussed how oversaturated the United States is with retail space, he also spoke to the possible bursting of the retail bubble. From installing IoT sensors in stores to investing in chatbot messenger systems, retailers are gathering mounds of data to help provide more tailored customer experiences.

Retail 101

Retail United States Trends Customer Experience 101

PYMNTS

DECEMBER 24, 2020

And that shift has persisted throughout a year where mobile and digital expansion and innovations have been a rare bit of bright spot in an otherwise incredibly challenging environment. Digital Innovations Will Outlast the Pandemic That Inspired Them. Shake Shack Head of Digital Experiences Steph So. “If

Study 206

Study Industry United States Innovation 206

BankInovation

JULY 15, 2020

Visa and point-of-sale lending technology startup ChargeAfter announced yesterday a pilot of their installment loan solution for select merchants in the United States.

United States 64

United States Lending Online Technology 64

BankInovation

JULY 14, 2020

Afterpay is heading into brick-and-mortar stores in the United States. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. The Australian point-of-sale lending company, which launched online in the U.S.

United States 64

United States US Retail Apple 64

PYMNTS

MAY 9, 2018

Amazon announced news on Wednesday (May 9) of the opening of Amazon Experience Centers within some Lennar model homes across the United States, in which the eCommece giant is showcasing Alexa-enabled smart home functions. The eCommerce retailer said customers have rated Amazon’s experts at 4.9 out of 5 stars.

Los Angeles 100

Los Angeles San Francisco Miami Dallas 100

PYMNTS

APRIL 26, 2019

The company also expanded its Starbucks delivers program in the quarter to almost 1,600 stores across seven major markets in the United States. Johnson noted that the program is still in the early days, and its main focus is to bring in customer awareness that leads to trial and adoption of the channel. The Road Ahead In China.

Mobile 139

Mobile United States Leadership Company 139

PYMNTS

JANUARY 30, 2020

BMO expanded its footprint to the United States by purchasing Harris Bank of Chicago in 1984. The bank now handles $512 billion in assets for more than 12 million customers, many of whom have undergone their own personal banking transformations. Banks are rapidly undergoing digital-first transformations to offer these services.

Operations 152

Operations ATM Cards Case Study 152

PYMNTS

JULY 15, 2019

Starbucks China Retail Chief Operating Officer and President Leo Tsoi said in the announcement about the new express retail concept, “The Starbucks Now store is a testament to our unwavering commitment to delivering innovative customer experiences through new retail formats.

Online 131

Online Retail Mobile United States 131

PYMNTS

AUGUST 23, 2017

AI can enable banks to deliver a more personal, engaging and richer customer experience that replaces the physical world of branches into a digital world that becomes proactive and personalized in the way it forges relationships with customers, custom-building solutions for them.”.

Millennials 196

Millennials Industry Groups Study 196

PYMNTS

MARCH 11, 2020

“We’re also seeing it for government platforms at the federal, state and municipal levels.”. That consolidation, he maintained, is creating a better experience for the downstream customer — and opening up opportunities for companies based in the United States but that have global aspirations.

Payments 132

Payments Software United States Branding 132

PYMNTS

MARCH 20, 2020

Making sure freelancers are using one platform rather than a competitor’s pushes businesses to constantly innovate offerings, he continued. The company has worked to make payments to its bellhops as seamless as its customer experience. We are in 42 of the major metro [areas] in the United States,” he said. “We

Industry 140

Industry Payments New York City Tennessee 140

PYMNTS

NOVEMBER 22, 2019

30 of this year in the United States, Canada, the United Kingdom, France and Germany.). “We We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement.

Retail 139

Retail Strategy United States Comparison 139

FICO

OCTOBER 26, 2022

These are consistent themes in my work to formally codify innovation into standard practices for building Responsible AI that is explainable, ethical and auditable. I’m delighted that one of my key innovations for Responsible AI, the use of blockchain technology for model management governance , was recently awarded a patent by the U.S.

Handbook 52

Handbook Analytics San Diego Regulation 52

PYMNTS

SEPTEMBER 27, 2019

Dunkin’ is one of the most widespread quick-service restaurants (QSR) brands in the world, selling coffee, donuts and breakfast items at more than 11,300 locations in 36 countries, including 8,500 restaurants across the United States. Dunkin’ may be a large chain, but it does not take much for customers to switch to another QSR.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

MARCH 15, 2019

Cinema chains are driving customer convenience and building loyalty with the help of digital innovations to make for more seamless moviegoing experiences. Through the platform, customers can add concession items to their ticket purchases such as drinks, popcorn and snacks. With the average U.S. household at 2.6

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

JUNE 5, 2020

It has often been said during the last several weeks that the world has seen several years’ worth of eCommerce innovations advance in about three months, due to the pressure and pivots created by the global health pandemic. The sloppy merchant who simply builds a weak customer experience can be brand-damaging.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

APRIL 30, 2018

Home shopping used to mean something quite different in the United States than it does today. In the pre-digital, pre-web and pre- Amazon world, shopping at home meant shopping from the couch — from TV channels like QVC or HSN , but a similar model no matter which way one went.

Branding 129

Branding Millennials Retail social media 129