PYMNTS

DECEMBER 28, 2020

More than 20,000 bank branches in the United States are expected to close by end of the year, and four U.S. Digital experiences have become table stakes as the pandemic continues, but many customers still prefer in-branch experiences. banks have failed completely this year. The total number of banks in the U.S.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

SEPTEMBER 28, 2020

The Federal Trade Commission (FTC) found 184,000 instances of pandemic-related fraud had occurred in the United States since the end of August, resulting in the theft of more than $124 million,” per the new Playbook. Financial crime-fighters simply won’t suffer this state of affairs.

Fraud 202

Fraud United States Examples cryptocurrency 202

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. The solution is.

Security 182

Security Fraud ATM Cards 182

PYMNTS

FEBRUARY 23, 2018

billion in domestic sales — Starbucks is far and away the most successful mobile payments platform in the United States. And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. . — Starbucks’ $18.4 million active members. Taco Bell’s $9.8 Burger King’s $9.3

Online 101

Online US Payments Mobile 101

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

DECEMBER 24, 2020

And that shift has persisted throughout a year where mobile and digital expansion and innovations have been a rare bit of bright spot in an otherwise incredibly challenging environment. Digital Innovations Will Outlast the Pandemic That Inspired Them. Shake Shack Head of Digital Experiences Steph So. “If

Study 206

Study Industry United States Innovation 206

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. Andrew Cuomo launched the second phase of a digital initiative in which the state partnered with commission-free online ordering system Ritual to offer its platform, Ritual One, for free through April.

Data 144

Data Customer Experience United States Policies 144

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. Customer experience mastery is core to their business models. The birth of the virtual CFO.

Payments 150

Payments Customer Experience Survey Capital 150

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. And while digital services like mobile apps and online payments are a must, banks also need to rethink the most traditional elements of their business: visits to a brick-and-mortar bank branch.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

MARCH 9, 2017

While its CEO, Richard Hayne, discussed how oversaturated the United States is with retail space, he also spoke to the possible bursting of the retail bubble. Most of these retailers realize the important shifting trend to more online-focused purchases and are taking active steps to help counteract that.

Retail 101

Retail United States Trends Customer Experience 101

PYMNTS

JANUARY 28, 2020

To help consumers remember their favorite moments, eCommerce innovators are making it possible for them to order framed prints from pictures they have taken on their phones. It is currently available in three countries: Canada, Australia and the United States. Payments and Logistics.

Mobile 141

Mobile social media United States Cards 141

BankInovation

JULY 15, 2020

Visa and point-of-sale lending technology startup ChargeAfter announced yesterday a pilot of their installment loan solution for select merchants in the United States.

United States 64

United States Lending Online Technology 64

BankInovation

JULY 14, 2020

Afterpay is heading into brick-and-mortar stores in the United States. The Australian point-of-sale lending company, which launched online in the U.S. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […].

United States 64

United States US Retail Apple 64

PYMNTS

JUNE 5, 2020

It has often been said during the last several weeks that the world has seen several years’ worth of eCommerce innovations advance in about three months, due to the pressure and pivots created by the global health pandemic. Consumers are buying online products that they didn’t buy online before. Meeting The Rising Challenges .

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

OCTOBER 20, 2016

19) the launch of its newest omnichannel payment platform for the United States — Worldpay Total. They shop and buy using multiple channels — in-store, online and their mobile devices. Worldpay announced Wednesday (Oct. Today’s consumer is the point-of-sale.

US 100

US United States Customer Experience Compliance 100

PYMNTS

NOVEMBER 22, 2019

30 of this year in the United States, Canada, the United Kingdom, France and Germany.). “We We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement.

Retail 139

Retail Strategy United States Comparison 139

Perficient

MAY 21, 2021

This project displays an interactive map using The Washington Post’s dataset of every fatal shooting in the United States by a police officer in the line of duty since January 1, 2015. Kioshi created a site that allows users to search and save online coupons. Bright Paths Project: Mapping Fatal Police Shootings.

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

MARCH 15, 2019

Cinema chains are driving customer convenience and building loyalty with the help of digital innovations to make for more seamless moviegoing experiences. Through the platform, customers can add concession items to their ticket purchases such as drinks, popcorn and snacks. With the average U.S. household at 2.6

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

APRIL 30, 2018

Home shopping used to mean something quite different in the United States than it does today. And the the brand isn’t just moving its sales online, but is increasing expanding its businesses there. If you go to other online retailers, it’s a transaction. When you come to QVC, it’s a social experience.”.

Branding 129

Branding Millennials Retail social media 129

William Mills

APRIL 27, 2017

ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Again, another great UI show how a loan officer can work faster creating a better customer experience. Omnichannel campaigns online.

San Francisco 69

San Francisco social media San Jose Customer Experience 69

Gonzobanker

DECEMBER 14, 2023

which provides digital banking videos and user guides to help FIs increase their customers/members’ digital adoption. Paul wrote the “ Online Banking for Dummies ” book in the late ’80s. Award – goes to CNBC’s Jim Cramer , who lamented that banks should have been innovating offerings like those delivered by PayPal and Square.

Fintech 194

Fintech Community Regional Technology 194

FICO

FEBRUARY 5, 2018

Prevention and detection must extend across the customer lifecycle, and therefore interaction with groups such as Marketing, Legal, Risk, and IT is required to help balance customer experience and top-line growth with operational fraud losses. FIs are innovating at an ever-growing pace.

Fraud 60

Fraud Management Analytics Strategy 60

PYMNTS

MARCH 8, 2019

percent of retail spending, AWS is as close to a money printing machine as a modern enterprise has ever created, the company bought Whole Foods for $13 billion as its opening act in grocery, it controls a roughly 50 percent share of online retail and is expanding into bookstores and cashierless convenience shops. would be affected.

Las Vegas 108

Las Vegas Retail Study United States 108

CB Insights

DECEMBER 7, 2017

By the end of 2017, nearly $1.8T worth of mortgages will have been originated in the United States this year, according to government-backed mortgage lender Freddie Mac. Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator.

Millennials 69

Millennials Lending United States Technology 69

CB Insights

APRIL 3, 2018

Consumer channels: online vs in-store. Bridging online and offline retail. E-commerce giants Amazon and Alibaba are may use big data and AI to implement end-to-end solutions that focus on the overall retail experience (both online and offline). Rival Nike is also focusing heavily on manufacturing innovation and speed.

Retail 78

Retail Online Branding Strategy 78

CB Insights

AUGUST 23, 2018

Chase prioritizes hiring technical talent to lead innovation. Chase prioritizes hiring technical talent to lead innovation. One big driver behind JPM’s growth in digital customers is its consistent focus on technical hiring. Table of Contents. JPM’s evolving suite of digital banking apps. Mobile apps. Chase Sapphire.

Cards 76

Cards Mobile Strategy Branding 76

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). That would be a payment rail that is required for anyone to buy pretty much anything, especially online and via proximity payments. Neobanks grew up out of three themes. This led to the Web 2.0

Comparison 52

Comparison Fintech Lending Analysis 52

CB Insights

OCTOBER 6, 2017

Innovation in microprocessors — particularly Nvidia’s graphic processing units (GPUs) — have played a large role. Neato will continue selling its products in the United States post-acquisition. As more people shop for products online, there is greater pressure on order fulfillment centers to ship items on time.

Software 69

Software Industry Retail United States 69