PYMNTS

JULY 1, 2019

Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave. Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. Biometrics and the Benefits for Security .

Customer Experience 187

Customer Experience Tools Fraud Security 187

South State Correspondent

JUNE 22, 2022

Every bank wants to be “innovative,” but the truth is innovation is difficult. Add to that a bank’s resource constraints, compliance demands, budget goals, legacy IT infrastructure and talent gaps, and innovation for a bank is extremely difficult. The Problem of Bank Innovation. Framing Innovation.

Innovation 195

Innovation Meeting Apple Maine 195

Bank Innovation

FEBRUARY 13, 2020

Bank of America is enhancing the capabilities of its digital cash management tool for small businesses, Business Advantage 360, by integrating with third-party platforms, including QuickBooks, Run Powered by ADP, G Suite by Google Cloud and Google Analytics. “Businesses go out of business many times because they don’t manage their cash flow properly,” (..)

Tools 370

Tools Google America Analytics 370

Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? Q: Finally, do you have any thoughts on upcoming ATM innovations and trends?

Innovation 147

Innovation ATM Software Policies 147

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. This is mainly due to the fact that existing individual cloud-provided tools are not integrated and create data silos.

Customer Experience 99

Customer Experience Innovation Policies Security 99

PYMNTS

DECEMBER 9, 2020

“There’s a huge opportunity [in B2B payments] for businesses that have traditionally focused on the consumer,” David Disque , president of Corporate Spending Innovations (CSI), said in an interview with Karen Webster. The industry is moving in the right direction, and the tools and resources are there to make it happen.”.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

MAY 27, 2020

The COVID-19 pandemic is accelerating the pace of digital innovation across the financial sector, and credit unions (CUs) are no exception. How Balancing Members’ Needs Improves End-To-End ATM Experiences. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. Developments From Around The CU Ecosystem.

ATM 243

ATM Innovation Meeting United States 243

Perficient

JULY 26, 2021

Rural residents paying city insurance rates, government employee affinities, and experiences tailored for military families are just a few examples of these beginnings. As the world becomes more mobile and digital, customers expect a seamless and efficient experience.

Customer Experience 294

Customer Experience Apple Study Google 294

Perficient

APRIL 14, 2022

New product opportunities are being driven by innovation and market conditions. Autonomous vehicles and the Internet of Things (IoT) reflect broader innovation while an aging population and climate change require new risk products to be developed. . Some considerations for future commerce processes include: .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

OCTOBER 23, 2020

Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing. It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences.

Tools 151

Tools Mobile Report Oregon 151

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. As this wave of digital innovation reaches commercial banks, the sector’s leaders are looking to harness it to re-energise their growth.

Tools 150

Tools Management Customer Experience Technology 150

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

JUNE 22, 2016

Businesses are utilizing massive amounts of data and spending countless dollars and hours implementing the analytics tools needed to make sense of it all. Karen Webster is one of the world’s leading experts on payments, commerce and retail innovation and a strategic advisor to CEOs and Boards of multinational players in those sectors.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Bank Innovation

JANUARY 7, 2020

While third-party personal finance apps have garnered attention through direct-to-consumer offerings, HT Mobile Apps is looking to reach more users by offering savings and financial literacy tools to partner institutions. The eight-year-old company is working with banking technology giant FIS to reach new financial institutions.

Tools 221

Tools Mobile Technology Company 221

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. This increased digital presence also brings a greater risk of digital fraud, however. How Authentication Prevents Fraud.

Security 213

Security Innovation Fraud Study 213

Perficient

NOVEMBER 23, 2020

Lisa Frazier, Head of the Wells Fargo Innovation Group. Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences. Personalizing the customer experience is no easy task. The power of data and artificial intelligence can help us do that.”

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. It goes the other way, too: Annoyed, frustrated and angry consumers can use the tools of digital life to complain about, and perhaps even take down, a business that fails to satisfy — and honor the virtue of loyalty. Innovation Divide.

Innovation 174

Innovation Retail Maine Security 174

Perficient

FEBRUARY 29, 2024

Leverage data analytics tools to optimize portfolio performance by identifying trends, patterns, and potential risks, enabling banks to make proactive adjustments and maximize returns. Explore and integrate alternative data sources and innovative scoring models to offer fairer assessments of creditworthiness.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

SEPTEMBER 19, 2023

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. Perficient recently launched its Generative AI Innovation Group , which combines our AI and strategy expertise with an agile, pragmatic approach to building solutions. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

JUNE 5, 2019

Now, according to reports , Amazon’s Consumer Worldwide CEO Jeff Wilke has announced a new AI-powered fashion search tool called StyleSnap, designed to help customers find clothes to buy. The simplicity of the customer experience belies the complexity of the technology behind it,” Wilke said.

Tools 145

Tools Las Vegas Conference Customer Experience 145

Bank Innovation

OCTOBER 9, 2019

The card offers business customers a new tool to manage expenses and adds to the data repository that will help Expensify tailor customer experiences. David Barrett, CEO of the San Francisco-based company, told Bank Innovation that the […].

San Francisco 150

San Francisco Cards Customer Experience Tools 150

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. Customers are favoring simple user experiences more than ever.

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. Service merchants are very much focused on their profession and giving great customer service — that’s difficult to do online.”. Innovation Role. Beyond that, 84.7

Innovation 147

Innovation Retail System Course 147

Perficient

JUNE 22, 2020

In my earlier post , I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. At the center of Now/New/Next is knowing where you stand with your customers. What Experiences Are You Delivering? The Approach.

Customer Experience 531

Customer Experience Comparison Strategy social media 531

Perficient

FEBRUARY 27, 2024

By breaking down operational silos and enabling seamless data flow, insurers can enhance agility, improve decision-making, and deliver personalized experiences to customers. Utilizing digital tools to break down operational silos and facilitate data flow.

Trends 221

Trends Industry Operations Customer Experience 221

Perficient

SEPTEMBER 10, 2020

Our strategists use Perficient’s CX IQ Customer Experience Assessment to evaluate clients’ customer experience strengths and weaknesses. Issues that can make or break customer experience success. It takes a plan that outlines how business objectives align with capabilities to deliver innovative experiences.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Bank Innovation

MAY 23, 2019

With the barrage of AI-based banking tools on the market, cultural- and gender-based algorithmic biases are top of mind for bankers. As AI and machine learning tools are increasingly deployed to anticipate customer behavior or assess creditworthiness, taking a step back and understanding how bias is introduced into the process is key.

Tools 170

Tools Marketing Big Data Customer Experience 170

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. This year, Capital One researchers found that treasurers are especially interested in mobile banking capabilities as they seek new tools for their profession.

Tools 100

Tools Capital Mobile Survey 100

Perficient

OCTOBER 14, 2020

As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival. Get More Out of Flex.

Video 519

Video Tools Innovation Trends 519

PYMNTS

JANUARY 18, 2018

According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Optimism Up. North American banks are among the most optimistic, EY found. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

South State Correspondent

JANUARY 23, 2023

In three months, it has become the primary tool of many bankers, helping make banks more efficient across the organization. Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%.

Tools 370

Tools Examples Analysis Data 370

Bank Innovation

JULY 5, 2019

The Bank of Montreal has launched a mobile loan application tool for its Canadian customers. Brett Pitts, BMO’s chief digital officer, told Bank.

Tools 150

Tools Mobile Customer Experience Lending 150

Perficient

FEBRUARY 7, 2021

In Part 1 I described an expectations gap in which 84% of consumers say the digital tools and services they use fall short of what’s expected. Attending to these enhancements while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. In the Tolerance Zone.

Meeting 348

Meeting Customer Experience Branding Innovation 348

PYMNTS

MARCH 26, 2020

That lack of physical access has been a major stumbling block for FinTechs as they’ve tried to move from offering their customers a specific financial service – such as lending, saving or investing – toward becoming their primary financial services relationship. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

Bank Innovation

OCTOBER 11, 2019

As customers navigate through TD Canada Trust’s digital banking platform, the bank is looking to data analytics tools to make customer experiences more relevant.

Customer Experience 236

Customer Experience Analytics Digital Banking Tools 236

Bank Innovation

FEBRUARY 25, 2020

Houston-based Gulf Capital Bank recently completed a capital raise of $93 million. With the funding, the bank plans to invest in its digital capabilities, providing services that include mobile deposits, secured and unsecured commercial loans, letters of credit and consumer loans.

Houston 273

Houston Tools Community Bank Capital 273