PYMNTS

JANUARY 27, 2021

Financial institutions (FIs) around the world are confronting these issues with numerous digital implementations , as 85 percent of banks are offering some form of digital account opening, for example. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213

Security Innovation Fraud Study 213

PYMNTS

MARCH 26, 2020

That lack of physical access has been a major stumbling block for FinTechs as they’ve tried to move from offering their customers a specific financial service – such as lending, saving or investing – toward becoming their primary financial services relationship. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

FEBRUARY 1, 2019

These solutions can be implemented to review expansive volumes of bank transactions and data points to help banks detect questionable activities and broader patterns of potential fraud. But as Jeremy Balkin, head of innovation for Swiss bank HSBC , recently told PYMNTS, even AI and ML need assistance sometimes — from humans. .

System 123

System Digital Banking Fraud Customer Experience 123

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release. For new clients, the cloud service addresses the digital demands of today’s consumers with easy integration and low maintenance.

Innovation 128

Innovation Compliance User Experience Cards 128

Bank Innovation

JANUARY 12, 2020

The rush to be the best bank-type platform has created a crowded market, both in the business-to-business and direct-to-consumer fintech sectors. Investors are placing their bets on tools that will gain wide adoption, creating a high bar for founders and product developers.

Tools 259

Tools Fintech Digital Banking Marketing 259

PYMNTS

JANUARY 14, 2021

Since the onset of the pandemic, banking activities like opening new accounts and applying for loans are now being done virtually to socially distance and help curb the spread of the virus. This means consumers are turning more to digital tools, but unlocking and embracing the potential benefits of these tools has not been easy.

Video 224

Video social media Millennials Data 224

PYMNTS

SEPTEMBER 16, 2020

To meet consumers where they want to bank — across mobile devices wherever they may be — financial institutions (FIs) must focus on re-tooling their core services in the digital age. In the digital banking world, the customer expects a ‘customer-centric’ experience across channels,” Caldeira told PYMNTS.

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

SEPTEMBER 17, 2019

The majority of ATO attacks are automated, meaning that fraudsters are becoming more comfortable utilizing advanced learning tools such as deep learning, artificial intelligence (AI) and machine learning (ML) to target financial institutions (FIs) and their customers. Arou nd the Digital Banking World. digital bank Monzo.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

JANUARY 11, 2021

license for financial services will enable it to offer banking products “U.K. customers expect from their everyday primary bank account.” . After getting the banking license, Revolut said it would develop a “financial super app.” Nik Storonsky , founder and CEO at Revolut, said in a press release on Monday (Jan.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic.

Mobile 174

Mobile Digital Banking System Innovation 174

BankInovation

MAY 7, 2020

-based M&T Bank rolled out a cash flow feature on its Money Smart personal finance platform this week to buoy customers feeling the economic hit from unemployment or lost income amid the pandemic, Director of Digital Banking Mary Kate Loftus told Bank Innovation.

Tools 75

Tools Digital Banking Innovation Customer Experience 75

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. With the Smart branches, Banca Carige can preserve its physical presence, reach its customers locally, and alleviate branch management costs.

Video 78

Video Customer Experience Operations Digital Banking 78

Banking 2020

JANUARY 25, 2016

Old technologies mean slower loading times, irrelevant features and a fundamental disconnect between what the customer needs and what the bank provides. The key is bringing modern tools into the process, reviewing IT systems and ultimately increasing speed.

Tools 40

Tools Digital Banking Software Trends 40

PYMNTS

NOVEMBER 13, 2019

percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. In 2015, I predicted it would be the year banks took back banking. Mobile is gaining momentum and providing greater access to the interior of banks. Getting back to our roots.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

FEBRUARY 4, 2019

For retailers that struggle to maintain a seamless experience through multiple channels, solution providers are rolling out new tools such as software development kits (SDKs). According to the latest PYMNTS mPOS Tracker , almost two thirds – or 63 percent – of retailers plan to offer this option within the next three years.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Abrigo

OCTOBER 21, 2019

A tech culture can be a catalyst for growth and put your customers at the center of the banking experience. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward. Internal culture really does exude back out to how your customers perceive you.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Gonzobanker

JULY 8, 2022

The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets. Those were the days of green screen cores and server-based ancillary applications, and digital banking was a Star Trek thing of the future. Innovation Leader. 2: Talent Shortage.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

OCTOBER 21, 2020

business development for Nium, noted that cutting-edge technology sets providers apart in a crowded payments landscape and that “new technology” improves customer experience. "We We are thrilled to be the trusted provider for international money transfer services for Unifimoney and its customers," he added. required to do so.

Fintech 144

Fintech Customer Experience Compliance Security 144

PYMNTS

APRIL 22, 2020

There has been greater interest among FIs for tools that can provide the same level of service and satisfaction regardless of channel, with 88 percent of banks’ fraud executives stating that key use cases for risk assessment tools are ones that improve onboarding experiences. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

Study 196

Study social media Millennials Retail 196

Gonzobanker

FEBRUARY 1, 2023

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 147

Arizona Kansas City Industry Phoenix 147

PYMNTS

JANUARY 28, 2020

It’s not that banks don’t want to go more digital and mobile, he said. The problem often stems from the environment in which they are operating — one that can put the brakes on innovation, even when innovation is key to thriving. Expectations for digital services aren’t being shaped by our industry,” Owens told PYMNTS.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Read below to review some of our key findings.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. Read below to review some of our key findings.

Survey 52

Survey Fraud US Customer Experience 52

Bank Innovation

OCTOBER 9, 2019

For Northwestern Mutual, digitization imperatives have forced it to think more like a tech company. In particular, the path to developing more online tools included the acquisition of digital financial planning company LearnVest in 2015 for $250 million. It’s achieved this by way of internal reorganization and acquisition.

Tools 150

Tools Online Company Customer Experience 150

Bobsguide

AUGUST 7, 2022

The solution, integrated with the apps CloudMargin and eflow via Finastra’s FusionFabric.cloud platform, will provide the bank with a modern, scalable and cost-efficient ownership model as well as access to ongoing upgrades and innovation. For more information, please visit www.luxoft.com. Corporate headquarters. 4 Kingdom Street.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

JULY 10, 2018

Even as most described themselves as “eager, savvy digital adopters,” for those who don’t fall into that category, more than a quarter said they are willing to learn new tools and technologies. “Our customers and vendors are not fully paperless and still pay with paper check,” the respondent said.

Online 100

Online Meeting Survey Analysis 100

NCR

JULY 19, 2016

Recently we’ve seen more financial institutions at the regional, national and multi-national level, make strides toward digital innovation. And the common thread between all of these projects has been the focus on making them customer-centric, and bringing about positive and profitable change.

Innovation 40

Innovation Customer Experience Retail National 40

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

AUGUST 12, 2020

.” Funding Circle reportedly considered wielding open banking in years past — and today, it’s looking at the legislation again, and evaluating how it might be able to elevate its credit assessment workflows. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

Gonzobanker

FEBRUARY 23, 2022

As the collision of traditional banking and fintech continues, there will be more competition and more innovative banking solutions due to the increasing number of actors seeking defensible niches and operational scale. As the gold rush period shakes out, Cornerstone predicts only one in five banks will have a strong enough I.T.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

PYMNTS

MAY 28, 2020

True service-related issues appear when comparing legacy ATMs to modern digital banking solutions. Failing to understand how products fit into the larger services scope could be a mistake for FIs, especially if the focus on the customer experience is lost in the mix. Focusing on Consistency .

ATM 130

ATM Video Mobile Digital Banking 130

FICO

AUGUST 27, 2019

All firms, from large national banks to small regional credit unions, are beginning to disrupt the status quo within their own organizations. We see it in Goldman Sachs’ wildly successful consumer banking division, Marcus. We see it in PSECU’s innovative application of digital communication capabilities across the lifecycle.

Customer Experience 40

Customer Experience Digital Banking Regional Technology 40