Perficient

SEPTEMBER 10, 2020

But as planning cycles shorten and companies pivot to address the unexpected, the fundamentals of strategy formulation still apply. Good strategy is grounded in insight and vision. Lousy strategy is often rife with speculation, misguided assumptions and shortcuts. Issues that can make or break customer experience success.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Independent Banker

OCTOBER 31, 2021

Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank. As the popular saying goes, “Creativity is intelligence having fun”—and the same can be said for innovation. Where I’ll Be.

Innovation Strategies 186

Innovation Strategies Strategy Innovation Community Bank 186

Perficient

MAY 23, 2022

In our final blog on insurance commerce, we build on the previous insights on strategy, customer needs, and internal readiness. We’ve always advocated a process-first mentality – and once these key inputs are ready, technology can be a great accelerator or activator of your strategy.

Strategy 294

Strategy Technology Customer Experience Innovation 294

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. What Does This Inclusion Mean for Perficient?

Report 251

Report Customer Experience Innovation Strategy 251

PYMNTS

DECEMBER 21, 2020

These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. Shake Shack On Leveraging AI, ML To Drive Customer Experience. Around The Order To Eat Space.

Customer Experience 301

Customer Experience Innovation United States Survey 301

Accenture

AUGUST 28, 2023

According to recent Accenture research, banking customers view loyalty as a two-way street: they are open to being loyal to one primary bank, but they want their bank to recognize and reward this loyalty. And while the… The post How banks can reimagine a winning loyalty strategy appeared first on Accenture Banking Blog.

Strategy 285

Strategy Customer Experience Study Digital Banking 285

Perficient

APRIL 14, 2022

Data fuels personalization and process improvement in a modern commerce experience. New product opportunities are being driven by innovation and market conditions. Autonomous vehicles and the Internet of Things (IoT) reflect broader innovation while an aging population and climate change require new risk products to be developed. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Payments Dive

JULY 12, 2018

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Customer Experience 287

Customer Experience Conference Strategy Innovation 287

Perficient

AUGUST 31, 2020

It’s also a great time to think about innovation. You are probably seeing the pain points for both your contact center and your customers more clearly than ever. Customers are as accepting of new ways to engage as they have ever been. Here are some examples: Call Deflection Strategies. Self-service options.

Innovation 369

Innovation Video Strategy Customer Experience 369

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” This framework is informed by customer empathy and grounded in executional know-how.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Bank Innovation

FEBRUARY 6, 2020

is staking its consumer-banking strategy on digital technology. Three of the group’s top leaders — the chief executive officer, the head of digital technology and the chief of digital customer experience — have moved to new roles or […]. JPMorgan Chase & Co.

Digital Strategies 221

Digital Strategies Strategy Customer Experience Technology 221

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

DECEMBER 13, 2019

the company that owns popular social media video platform Snapchat, to provide 5G content for users, including enhanced augmented reality (AR) experiences. The initiatives will take advantage of Verizon’s 5G Ultra Wideband tech to not only provide innovative AR products, but content and new ways for people to communicate.

Customer Experience 136

Customer Experience social media Video Retail 136

Perficient

MARCH 10, 2021

podcast , we interview Jeff Small, Director of Mobile Product Strategy at Perficient about the evolution of digital product management and how organizations can think about digital products as a transformational strategy. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. In Episode 5 of the What If?

Strategy 493

Strategy Digital Strategies Customer Experience Leadership 493

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. And best of all, your developers would have time and flexibility to innovate instead of chasing alerts.

Customer Experience 99

Customer Experience Innovation Policies Security 99

Payments Dive

APRIL 24, 2018

Through Friday, June 15, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 207

Customer Experience Strategy Groups Innovation 207

Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? Q: Finally, do you have any thoughts on upcoming ATM innovations and trends?

Innovation 147

Innovation ATM Software Policies 147

Perficient

MARCH 17, 2021

This is the fifth in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of innovation: Bringing diverse and fresh ideas and perspectives to help the organization think differently, differentiate and future-proof its investments.

Innovation 340

Innovation Exercises Tools Study 340

Perficient

FEBRUARY 28, 2024

Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant. The digital experience demands real-time, frictionless interaction facilitated by robust cloud infrastructure and API programs.

Innovation 251

Innovation Regional Strategy Trends 251

Bank Innovation

MARCH 4, 2020

Banks are beginning to recognize that they need to rethink customer experience, and they’re taking cues from startups to do so. Vendors who work with banks, including eGain and Backbase, said at Bank Innovation Ignite on Tuesday that their customers are increasingly taking a startup-inspired approach to the user experience.

User Experience 243

User Experience Customer Experience Strategy Innovation 243

Bank Innovation

FEBRUARY 24, 2020

Arthur Levy, vice president of business development at Brex, is attending Bank Innovation Ignite in Seattle, which takes place from March 2-3. He is speaking on a panel titled “How to make SME banking innovation work,” which will focus on small business products, payments and underwriting.

Innovation 312

Innovation Seattle How To Payments 312

Perficient

SEPTEMBER 19, 2023

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. Perficient recently launched its Generative AI Innovation Group , which combines our AI and strategy expertise with an agile, pragmatic approach to building solutions. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

Payments Dive

FEBRUARY 23, 2018

Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.

Retail 272

Retail Mobile Innovation Cards 272

PYMNTS

FEBRUARY 26, 2020

A press release states Paytronix will look at transaction data to “better know its guests,” and develop “one-to-one marketing strategies that deliver content and offers that are relevant to the individual guest.”

Customer Experience 130

Customer Experience Marketing Strategies Mobile Branding 130

Bank Innovation

JANUARY 13, 2020

As banks seek to build relationships with customers, they’re not fully exploiting the potential of gaming as a strategy for loyalty and retention, suggest analysts at Javelin Strategy & Research.

Strategy 221

Strategy Study Tools Customer Experience 221

Celent Banking

SEPTEMBER 30, 2015

Customer Stories. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

Bank Innovation

MARCH 4, 2020

Banks are beginning to recognize that they need to rethink customer experience, and they’re taking cues from startups to do so. Vendors like eGain and Backbase, who work with banks, said at Bank Innovation Ignite on Tuesday that their customers are increasingly taking a startup-inspired approach to the user experience.

User Experience 195

User Experience Customer Experience Strategy Innovation 195

The Financial Brand

NOVEMBER 21, 2021

The post What Does Banking Need More: Customer Experience or Product Innovation? Some maintain CX has fallen in importance in the fintech age. The arguments pro and con provide key insights into banking's future. appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Innovation Banking Trends Analysis 43

PYMNTS

DECEMBER 9, 2020

There’s a huge opportunity [in B2B payments] for businesses that have traditionally focused on the consumer,” David Disque , president of Corporate Spending Innovations (CSI), said in an interview with Karen Webster. While an attractive proposition, the shift into the B2B world can’t happen at the flip of a switch.

Innovation 297

Innovation Fintech Cards Payments 297

Perficient

FEBRUARY 29, 2024

Explore and integrate alternative data sources and innovative scoring models to offer fairer assessments of creditworthiness. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

Trends 221

Trends Industry Analytics Compliance 221

Bank Innovation

JANUARY 23, 2020

Bank Innovation has hand-selected 10 companies to participate in its DEMOvation Challenge at Bank Innovation Ignite, which runs from March 2-3 in Seattle. The companies focus on a variety of use cases including customer acquisition, loan underwriting technology, conversational AI, fraud prevention, and other digital capabilities.

Innovation 221

Innovation Seattle Fraud Technology 221

PYMNTS

DECEMBER 30, 2020

A New Strategy To Sourcing. While the pandemic injected significant disruption in the services sourcing and procurement process, many organizations had historically relied on legacy workflows and strategies to find service providers that may not have always yielded optimal results.

Strategy 171

Strategy Meeting Innovation Taxes 171

Perficient

NOVEMBER 30, 2020

Product innovation teams can have a multitude of ideas or designs for products that will forever change the way their client’s businesses work, as well as how consumers interact with them. Follow these steps to ensure your product innovation team knows what it takes to deliver exactly what the client needs.

Innovation 294

Innovation Marketing User Experience Leadership 294

PYMNTS

OCTOBER 8, 2020

Headless commerce enables brands to quickly adopt innovations and embrace new channels as they emerge and is an opportunity to future proof their technology investments,” Tran said. . Building the right front-end experience for the consumer starts with understanding customers. . Leveraging The Data. .

Customer Experience 160

Customer Experience Branding Video Data 160

Bank Innovation

AUGUST 8, 2019

million customers in 10 countries, but OTP Bank, one of the largest financial institutions in Central and Eastern Europe, might be one of the most unorthodox banks on the Continent. The Budapest-based bank is pursuing not just startup-driven innovation, but through a mix of internal and […].

Innovation 284

Innovation Customer Experience Innovation Strategies Strategy 284

South State Correspondent

MARCH 14, 2024

Focusing on the Right Aspects of Strategy If you look at the sensitivity in a bank’s budget, $1 of investment in a new line of business usually doesn’t break even for two to three years. $1 1 invested in finding a new customer usually returns about 9% for a consumer customer. Few companies were more innovative.

Innovation 195

Innovation Strategy Capital Comparison 195