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What Does Banking Need More: Customer Experience or Product Innovation?

The Financial Brand

The arguments pro and con provide key insights into banking's future. The post What Does Banking Need More: Customer Experience or Product Innovation? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Some maintain CX has fallen in importance in the fintech age.

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WTF is Innovation in Banking?

The Financial Brand

Successful banking innovation begins with a marketplace opportunity or problem as opposed to building a solution in search of a problem. The post WTF is Innovation in Banking? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too

The Financial Brand

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Top 10 Retail Banking Trends and Predictions For 2019

The Financial Brand

2019 banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world. The post Top 10 Retail Banking Trends and Predictions For 2019 appeared first on The Financial Brand.

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The Future of Loyalty in Banking is at Risk

The Financial Brand

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The CMO Role in Banking is Being Disrupted

The Financial Brand

The success of a bank CMO requires understanding the power of analytics, technology, strategy and agility to drive business results. The post The CMO Role in Banking is Being Disrupted appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Want to differentiate your bank? Change the payments conversation.

ZootBlog

Most recently he founded Zenbanx, a mobile banking account that lets customers save, send and spend in multiple currencies. I guess you could say he knows a little something about banking innovation. How do banks break away from their legacy systems and deliver these customer experiences?