Insights on Business

FEBRUARY 13, 2019

Next was born to complement Bradesco’s strategy. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. –> Explore IBM Banking and Financial Markets Solutions.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Accenture

MAY 22, 2019

Tim brings a unique perspective to treasury management services, having worked in industry, for solution providers and in consulting, helping commercial banks meet changing client expectations with new product and market strategies. Customer experience mastery is core to their business models.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

FEBRUARY 21, 2019

FinTech is a term that’s become synonymous with innovative, agile and digital-first financial services companies,” said Thomas. These companies are using new technology to play into rapid shifts in expectations around customers’ experiences.”. The Promise of FinTech. Moving Forward.

Fintech 189

Fintech Financial Technology Technology Industry 189

FICO

JUNE 14, 2023

Alyson Clarke, Principal Analyst at Forrester What is the biggest mistake banks make with their hyper-personalization strategies? But banks' current efforts are nowhere near the level necessary to engage increasingly demanding customers. CLARKE: Having a strategy and a plan are very important.

Analytics 52

Analytics Strategy Survey Technology 52

NCR

MAY 31, 2017

When it comes to delivering a successful omni-channel marketing strategy, devising and launching your plans are just the first steps. Just as much time and attention are required to manage your marketing. It’s also important to have awareness of individual customers’ past choices and behavior.

Management 83

Management Marketing ATM Customer Experience 83

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

PYMNTS

MAY 14, 2018

Those things take time, and while it may not be impossible in the long run, replacing the QR code for payments is not a practical go-to-market strategy for a new tech. Customer Experience. Darbi shared a few of the ways BrightCodes has been leveraging LED matrices to replace the static, printed matrix of the QR code.

Retail 103

Retail Mobile Marketing Strategies Payments 103

William Mills

APRIL 27, 2017

ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Again, another great UI show how a loan officer can work faster creating a better customer experience. 12:28 pm Infocorp. CapsilonCorp.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

The Financial Brand

JANUARY 10, 2022

The success of a bank CMO requires understanding the power of analytics, technology, strategy and agility to drive business results. The post The CMO Role in Banking is Being Disrupted appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Analytics 43

Analytics Banking Trends Analysis Strategy 43

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

Fintech Labs Insights

AUGUST 27, 2015

The Sneak Peek series looks at the innovators demoing live on stage at FinvoateFall 2015. Adobe helps the financial services industry transform paper forms, documents, and their associated manual processes into consistent, compliant, connected customer experiences across multiple channels. Presenters.

New York 12

New York Marketing Strategies Strategy Conference 12

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. Product distribution strategy: Direct to Consumer (B2C), through financial institutions. Website: projectfinance.io. 919-740-7182.

Security 40

Security Samsung Strategy San Jose 40

The Financial Brand

NOVEMBER 16, 2021

Community banking has plenty of innovation potential, but often it takes leaving the traditional banking mindset to find the opportunities. The post Tips & Insights on Creating (or Recreating) Brand Buzz in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding 34

Branding Community Bank Banking Trends Analysis 34

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service.

San Jose 40

San Jose Customer Experience Mobile social media 40

Social Assurance

NOVEMBER 6, 2020

With a greater emphasis on leadership and strategic tracks in marketing content, and the flexible format of a virtual conference (content is available to attendees through December 31), marketers were given the best of both worlds. The post ABA Uncon: It’s All About Marketing appeared first on Social Assurance.

Marketing 12

Marketing Conference Minneapolis Analytics 12

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Blake Wood (SVP & Director, Program Innovation).

Video 40

Video Lending social media Analytics 40

Tech and Finance

JUNE 22, 2016

We wanted to focus on the complete customer experience. You won’t fully own the customer experience unless you are taking the risk. With life insurance, the smallest change at the front end of your experience can have massive implications. Want to make a change to your marketing strategy?

Policies 32

Policies Regulation Industry Data 32

FICO

APRIL 17, 2023

It’s also a minimum mandatory expectation among bank customers. The way we all bank has undergone a huge transformation — driven in part through technological innovation and in part through a post-pandemic cultural shift. Customers expect personalized engagement from all businesses they transact with, including financial services.

Survey 52

Survey Customer Experience Analytics Study 52

William Mills

MAY 11, 2016

Visualizing banking data and using wealth of data to put customer in control for better decisions. Virtual reality – Where your can see your investment plan and strategy visually and interactive. Katerina Frolovicheva (MD, Technologies Innovations). What’s the market strategy? David Carr (Innovation Manager).

Video 40

Video Mobile social media Analytics 40

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

DECEMBER 27, 2020

As banking executives define their 2021 goals, they must commit to improving digital experiences, leveraging data and honing human skills. The post 3 Resolutions for Digital Banking Success in 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Data Big Data 43

William Mills

SEPTEMBER 9, 2016

Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

APRIL 27, 2018

“Establishing digital relationships with many more customers represents a significant growth opportunity, as we have proven that a direct communications channel combined with personalization enhances the customer experience and drives customer engagement,” Johnson said during the call.

Marketing 125

Marketing America Strategy Mobile 125

The Financial Brand

MAY 31, 2016

7 Steps to an Integrated Onboarding Approach in Banking That Will Take Account Opening and Engagement from Project Initiation to Process Innovation.

Innovation 12

Innovation Customer Experience Marketing Strategies Strategy 12

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. debut with its innovative e-form management system, the eximee™ Platform, eximee.com , at the September FinovateFall 2016 conference in New York. Getting ready to talk about two customer experiences. USAA is a customer and they are known as an innovator.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

DECEMBER 14, 2017

Of course, in this space, no e-commerce company stands taller than Amazon, and every e-commerce company must factor Amazon into their growth strategy. Casper’s media-company strategy for redefining the mattress brand. The blog-first strategy that got Glossier 1.5 million potential customers at launch.

Video 78

Video Branding Company Strategy 78