South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy social media 195

Perficient

NOVEMBER 10, 2020

I talk with a lot of companies who want to up their game in delivering a better customer experience. ” There’s no doubt that many efforts to improve customer experiences is very difficult and is a lot of effort. But isn’t the value of achieving the desired experience worth it? Source: KPMG.

Customer Experience 348

Customer Experience Meeting Study Maine 348

Perficient

FEBRUARY 8, 2022

Perficient’s Kevin Colletti recently joined forces with Srini Alagarsamy and Patrick Daly from GM Financial, as well as Adobe’s Chris Young to present the webinar, “How GM Financial Elevates the Customer Experience with Journey Science.” 76% of customers get frustrated when their service experiences are not personalized.

Customer Experience 294

Customer Experience Meeting Analysis Strategy 294

Perficient

JUNE 30, 2020

Customer experience leaders continue to look for ways to improve their customer experience technologies. Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities.

Customer Experience 348

Customer Experience System Analytics Management 348

Perficient

OCTOBER 18, 2021

In our latest webinar, “Optimization Strategies to Improve Collections,” Scott Albahary, Perficient’s financial services chief strategist, and Byron Gifford, Perficient’s collection transformations lead, shared tangible solutions to the challenges collections and recoveries groups face. Customer experience really matters in collections.

Strategy 492

Strategy Customer Experience Analytics Groups 492

Perficient

SEPTEMBER 10, 2020

But as planning cycles shorten and companies pivot to address the unexpected, the fundamentals of strategy formulation still apply. Good strategy is grounded in insight and vision. Lousy strategy is often rife with speculation, misguided assumptions and shortcuts. Issues that can make or break customer experience success.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

ATM Marketplace

JULY 4, 2023

A panel at the Bank Customer Experience held in Charlotte, North Carolina from Sept. How do banks develop hospitality? 12 to 13 will look at this topic in detail.

Customer Experience 94

Customer Experience North Carolina Charlotte Strategy 94

ATM Marketplace

AUGUST 1, 2023

Banks are dramatically changing their branch strategies, from shutdowns to redesigns. The Bank Customer Experience Summit will look at the cutting edge of branch transformation during a panel.

Customer Experience 112

Customer Experience Branch Strategies Strategy 112

Perficient

AUGUST 31, 2020

Seems like a good customer experience aided by the right tools and technologies will be p assé for this generation. Day trips to the Moon. Self-adjusting shoes and clothing. ‘Hydrate level 5.’ ’ They should expect all these things. We were promised these things by 2015. two (hopefully only two)severe recessions.

Customer Experience 506

Customer Experience Branding Community Millennials 506

Accenture

AUGUST 28, 2023

According to recent Accenture research, banking customers view loyalty as a two-way street: they are open to being loyal to one primary bank, but they want their bank to recognize and reward this loyalty. And while the… The post How banks can reimagine a winning loyalty strategy appeared first on Accenture Banking Blog.

Strategy 285

Strategy Customer Experience Study Digital Banking 285

Perficient

SEPTEMBER 28, 2020

This is part 3 of filling the gap in strategy. We believe that there tends to be a gap in strategy when a business strategy meets the operational elements. In other words, a beautiful strategy may point you in the right direction, but you typically need a plan on how you will implement the strategy.

Strategy 309

Strategy Tools Operations Customer Experience 309

Perficient

AUGUST 24, 2020

I introduced filling the gap in strategy in my last blog post and want to dive in deeper on one element. The idea being that if there is a gap in your strategy then the obvious next step is to discuss your vision for it and what you are going to do. How happy are your customers? What is your business doing right? Bottom Line.

Strategy 322

Strategy Analytics Customer Experience Exercises 322

Perficient

MAY 23, 2022

In our final blog on insurance commerce, we build on the previous insights on strategy, customer needs, and internal readiness. We’ve always advocated a process-first mentality – and once these key inputs are ready, technology can be a great accelerator or activator of your strategy.

Strategy 294

Strategy Technology Customer Experience Innovation 294

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

Customer Experience 484

Customer Experience Strategy Digital Strategies Analytics 484

Payments Dive

JUNE 29, 2017

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.

Customer Experience 282

Customer Experience Mobile Strategy Retail 282

Perficient

MAY 5, 2022

IDC recently included Perficient in the “Loan Collections-Recovery” category of its “ Market Glance: Worldwide Consumer & Small Businesses Lending Digital Transformation Strategies, Q2 2022 (Doc # US49009422, April 2022).” IDC’s Take on Lending Digital Transformation Strategies.

Lending 354

Lending Strategy Marketing Big Data 354

PYMNTS

DECEMBER 21, 2020

Some experts even predict that these shifts will be permanent, meaning there could be long-term implications for restaurants’ customer engagement strategies in the future. Shake Shack On Leveraging AI, ML To Drive Customer Experience. For more on these and other stories, check out the Trackers News & Trends section.

Customer Experience 301

Customer Experience Innovation United States Survey 301

Payments Dive

APRIL 17, 2019

The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 268

Customer Experience Strategy Fintech Technology 268

ATM Marketplace

JULY 15, 2022

Self-service banking will be a major topic at the upcoming Bank Customer Experience Summit, being held in Chicago from Aug. In fact, an entire panel, entitled "Self-service Strategies for Success," will address the technology in detail. 31 to Sept 1.

Customer Experience 132

Customer Experience Chicago Strategy Technology 132

ATM Marketplace

OCTOBER 8, 2021

Even with digital tools, one of the most important parts of any client experience is complementing online offerings with a personal touch. As financial institutions look to enhance their client care approach, there are simple strategies to ensure you are implementing the right mix of tools to improve the customer experience.

Customer Experience 158

Customer Experience Tools How To Strategy 158

Bank Innovation

FEBRUARY 6, 2020

is staking its consumer-banking strategy on digital technology. Three of the group’s top leaders — the chief executive officer, the head of digital technology and the chief of digital customer experience — have moved to new roles or […]. JPMorgan Chase & Co.

Digital Strategies 221

Digital Strategies Strategy Customer Experience Technology 221

Perficient

APRIL 14, 2022

Data fuels personalization and process improvement in a modern commerce experience. In The State of Digital Insurance, 2021, a Forrester report shows that security, customer experience (CX) design and data issues are the biggest inhibitors to digital transformation. Understanding Our People .

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. What Does This Inclusion Mean for Perficient?

Report 251

Report Customer Experience Innovation Strategy 251

Payments Dive

NOVEMBER 28, 2017

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

Customer Experience 170

Customer Experience America Trends Strategy 170

Perficient

MARCH 10, 2021

podcast , we interview Jeff Small, Director of Mobile Product Strategy at Perficient about the evolution of digital product management and how organizations can think about digital products as a transformational strategy. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. In Episode 5 of the What If?

Strategy 493

Strategy Digital Strategies Customer Experience Leadership 493

PYMNTS

DECEMBER 13, 2019

to create unique experiences and new offerings,” said Frank Boulben, senior vice president of marketing and products, Verizon Consumer Group. Our strategy is to partner with the best brands to ensure our customers have exclusive access to cutting edge technology and services.

Customer Experience 136

Customer Experience social media Video Retail 136

Payments Dive

JULY 12, 2018

John Padgett, Carnival Cruise chief experience and innovation officer, outlined the company’s digital and guest-centric strategy in a keynote at the recent ICX Summit conference.

Customer Experience 287

Customer Experience Conference Strategy Innovation 287

CB Insights

APRIL 7, 2023

Become a CB Insights customer. If you’re already a customer, log in here. The post Analyzing Visa’s growth strategy: How the company is facilitating seamless customer experiences and expanding access to financial products appeared first on CB Insights Research.

Customer Experience 63

Customer Experience Strategy Company Meeting 63

PYMNTS

DECEMBER 28, 2020

In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. According to Optoro Co-Founder and President Adam Vitarello , this is the year returns as part of the customer experience comes to fruition.

Customer Experience 216

Customer Experience Retail America Branding 216

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Our digital strategy is all about bringing enlightened hospitality to a digital scale and providing a personal, not just personalized, experience for each of our guests,” she said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. Read on to see how the answer parallels solving for complex CX challenges and digital customer experience strategy.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

American Banker

SEPTEMBER 1, 2023

Smaller financial institutions are prioritizing engagement over other conveniences, a strategy that resonates with younger generations, according to data from Arizent.

Customer Experience 81

Customer Experience Strategy Data 81

PYMNTS

FEBRUARY 21, 2020

This month’s Deep Dive examines the key fraud forms threatening B2B eCommerce as well as the strategies being implemented to overcome them. Merchants can also turn to their card networks for support when deflecting card-not-present (CNP) fraud, preventing interruption to customer experiences. The Sizable Online Fraud Threat.

Customer Experience 152

Customer Experience Fraud Millennials Security 152

The Financial Brand

MARCH 10, 2023

This article 7 Insights on How to Create a Winning Customer Experience Strategy appeared first on The Financial Brand. From Capital One, Ally Bank, Marcus, Citibank and more, top female executives share their thoughts on improving the customer experience.

Customer Experience 27

Customer Experience Strategy How To Branding 27

Perficient

JANUARY 26, 2022

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

Customer Experience 221

Customer Experience Strategy Digital Strategies Analytics 221