PYMNTS

DECEMBER 9, 2020

There’s a huge opportunity [in B2B payments] for businesses that have traditionally focused on the consumer,” David Disque , president of Corporate Spending Innovations (CSI), said in an interview with Karen Webster. It’s accelerated online shopping, and it’s doing the same thing for businesses.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

Perficient

OCTOBER 20, 2020

The goal of each business is to meet and exceed customer expectations by accurately fulfilling orders even when against extreme demand. With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever. Businesses Must Shift to Automated and Intelligent Technology.

System 324

System How To Customer Experience Meeting 324

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. Providing features that enable customers to sample lip shades has led to 2.5

Retail 243

Retail Online social media Mobile 243

Perficient

AUGUST 26, 2020

Traditionally a buyer would experience the product and its features first-hand, determine if the product will meet expectations, and make purchases in an office setting. Businesses must adapt to other digital methods to differentiate from the competition and successfully make sales online. Personalize the Customer Experience.

How To 420

How To Customer Experience Online Analytics 420

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

Perficient

SEPTEMBER 10, 2020

Our strategists use Perficient’s CX IQ Customer Experience Assessment to evaluate clients’ customer experience strengths and weaknesses. Issues that can make or break customer experience success. How might we personalize online experiences? How do we want customers to feel when we do?

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

JANUARY 12, 2021

Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Smaller financial institutions will have to be more innovative and rely on third parties and as-a-service based solutions to specifically address the needs of the niche market they are servicing. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. Broader customer bases and geographic expansion, however, are influencing how instant payments are being rolled out.

Innovation 145

Innovation Mobile Company Payments 145

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Legacy infrastructure.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

SEPTEMBER 24, 2019

But recent developments show that innovation in commerce does indeed happen in this area of retail. As described in a recent PYMNTS interview, Ahmed Beshry, co-founder at Caper , talked about how so-called smart grocery carts might serve to please different types of customers and a variety of grocery operators. “A

Retail 125

Retail Innovation Technology Mobile 125

PYMNTS

NOVEMBER 6, 2019

5) meeting that “Restock Kroger is repositioning our business by widening and deepening our competitive moats” in four main areas. The first area is redefining the grocery environment, enhancing the customer connection by creating an experience that is seamless, simple, easy and intuitive. Grocery Innovation .

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. million annually.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

PYMNTS

OCTOBER 23, 2019

Related Innovation. Beacons are hardly the only innovation physical retailers are turning to as the holidays and a new decade approach. Indeed, such technology is being used by retailers to better meet consumers on their own terms and platforms. Moreover, major U.S. It’s a great time to be transforming retail,” Levene said.

Innovation 101

Innovation Mobile Retail Regional 101

FICO

FEBRUARY 26, 2021

Financial institutions should be strategic in how they approach digital transformation so that they get the right capabilities on the first try to manage data and customer actions across the business. Here are 4 of my top suggestions for creating the 360-degree view of customers and using it for a timeless digital customer experience.

Customer Experience 52

Customer Experience Data Resources Mobile 52

PYMNTS

JULY 15, 2019

The store itself is located in the center of the financial district of Beijing; the company says it is the first express format location created to meet the needs of the modern urban lifestyle in the country. The store also has a dedicated area for Starbucks Delivers orders, with “quick and easy” pickup supported by baristas.

Online 131

Online Retail Mobile United States 131

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

DECEMBER 11, 2020

“Before COVID-19, there were probably a lot of demographic groups that didn't know how easy it is to order online and then head to the store for pickup. Or the experience wasn't as good in terms of either delivery or curbside.”. Now, as a shopper, I expect you to know me in a physical store and online at the same level,” Herron said.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

DECEMBER 31, 2018

Consumers are empowered to take their own journey through each shopping experience and transaction, all the way up to POS. We’re now at the stage where consumers are demanding more say in every aspect, whether they’re shopping online or in-store. In the U.S., These are huge numbers, and multiplied across the globe, it’s massive.

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JANUARY 8, 2021

That digital dive was difficult for many sellers and gave a stiff advantage in the competition to those who began the race this year already digital-enabled and ready to meet the eCommerce customer’s increasingly exacting experience requirements. percent for online and 1.4

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

DECEMBER 1, 2020

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7

US 196

US Data Online Meeting 196

Abrigo

MARCH 2, 2023

Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages. Takeaway 3 Financial institutions can use focused tech spending to make sure solutions will meet needs and provide appropriate ROI. But experts say that would be a mistake.

Technology 195

Technology Lending Community Software 195

PYMNTS

DECEMBER 28, 2020

declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Some customers are in-branch banking loyalists, however, and financial institutions (FIs) would do well to heed their preferences.

ATM 182

ATM Meeting United States Industry 182

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . For instance, they may see embedded finance as the driving agent for improving customer service, growing an existing customer segment, or launching a new product extension to meet a perceived need. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

JUNE 29, 2020

Running on the cloud also enables FIs to craft innovative services tailored to customers’ needs, she said, as banks can use the technology to test and scale solutions without straining their networks. This adaptability is key because the pandemic is accelerating consumers’ migration to online and mobile banking products.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

JANUARY 26, 2021

Advanced learning technologies, such as artificial intelligence (AI), can enhance loyalty programs and help quick-service restaurants (QSRs) keep customers engaged and returning for more. Customized Rewards Are Key To More Sales . Simply offering a loyalty program alone may not be sufficient enough to drive sales, however.

Seattle 266

Seattle Mobile Customer Experience Survey 266

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

PYMNTS

SEPTEMBER 16, 2019

Online merchants could collectively lose approximately $57 billion in 2020 due to SCA adjustments. One of the challenges yet to be faced is that only 25 percent of online merchants are aware of SCA, making compliance tricky for the remaining 75 percent. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116