PYMNTS

FEBRUARY 21, 2020

The survey also found that 55 percent of millennial B2B buyers cited good digital purchasing experiences as very important influences when deciding which vendors to use, even if they were equivalent in terms of cost, quality and other factors. The Sizable Online Fraud Threat. False Positives and Data Security.

Customer Experience 152

Customer Experience Fraud Millennials Security 152

Perficient

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. Your Digital Transformation Journey Seeing the world through your customers’ eyes is the best way to meet their needs.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand. Emerging Business Models.

Online 275

Online Marketing Payments Operations 275

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits. Post-Pandemic Moves.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Abrigo

MARCH 15, 2022

Offering Digital Consumer and Commercial Accounts Benefits Financial Institutions Banks and credit unions that enable online/digital account opening win new customers and members and retain existing ones. . Takeaway 1 Many financial institutions are adding or improving online or digital account opening capabilities. .

Online 195

Online Lending Survey Digital Banking 195

Perficient

OCTOBER 20, 2020

The goal of each business is to meet and exceed customer expectations by accurately fulfilling orders even when against extreme demand. With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever. Businesses Must Shift to Automated and Intelligent Technology.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. Providing features that enable customers to sample lip shades has led to 2.5

Retail 243

Retail Online social media Mobile 243

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

APRIL 16, 2020

But, he noted, it is possible to get ahead of these problems right now such that they are leveraging the PSD2 SCA change not just as an opportunity to bolster security, but also to improve the customer experience. PSD2 and SCA have strong intentions behind them — to make online commerce better and safer for the consumer,” he said.

Meeting 170

Meeting Fraud Analysis Data 170

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel.

Branding 220

Branding Online Retail social media 220

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

AUGUST 26, 2020

Traditionally a buyer would experience the product and its features first-hand, determine if the product will meet expectations, and make purchases in an office setting. Businesses must adapt to other digital methods to differentiate from the competition and successfully make sales online. Personalize the Customer Experience.

How To 420

How To Customer Experience Online Analytics 420

Perficient

SEPTEMBER 10, 2020

Our strategists use Perficient’s CX IQ Customer Experience Assessment to evaluate clients’ customer experience strengths and weaknesses. Issues that can make or break customer experience success. How might we personalize online experiences? How do we want customers to feel when we do?

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

APRIL 28, 2017

The study, which was conducted by Researchscape, reveals that despite a wealth of data about customer behavior and purchasing choices at their disposal, companies have not been effectively using this data to better meet consumer expectations.

Study 148

Study Meeting Company Survey 148

FICO

FEBRUARY 26, 2021

Financial institutions should be strategic in how they approach digital transformation so that they get the right capabilities on the first try to manage data and customer actions across the business. Here are 4 of my top suggestions for creating the 360-degree view of customers and using it for a timeless digital customer experience.

Customer Experience 52

Customer Experience Data Resources Mobile 52

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

PYMNTS

JULY 15, 2019

The store itself is located in the center of the financial district of Beijing; the company says it is the first express format location created to meet the needs of the modern urban lifestyle in the country. The store also has a dedicated area for Starbucks Delivers orders, with “quick and easy” pickup supported by baristas.

Online 131

Online Retail Mobile United States 131

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers?

Data 497

Data Customer Experience Analytics Industry 497

NCR

MAY 3, 2018

Specific findings showed that US consumers who exclusively used online or mobile banking channels in the past three months reported an overall satisfaction rating of 791 on a 1,000-point scale. The post Is digital banking growth coming at the expense of customer experience? Image credit: marchmeena29 via iStock.

Customer Experience 53

Customer Experience Digital Banking Retail US 53

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). As of December 2018, Revolut had 200,000 Irish customers , an increase of fourfold in just over a year. The Know-Your-Customer (KYC) conundrum.

Customer Experience 179

Customer Experience Online Millennials social media 179

PYMNTS

MARCH 2, 2016

The BitGo-HYPR partnership is designed to enable a seamless customer experience and fulfill security needs. By doing so, it is able to provide clients with a decentralized identity through HYPR-Secure biometric login and the integration of BitGo’s multi-signature platform for HYPR customers.

blockchain 100

blockchain Meeting Security Bitcoin 100

PYMNTS

DECEMBER 11, 2020

“Before COVID-19, there were probably a lot of demographic groups that didn't know how easy it is to order online and then head to the store for pickup. Or the experience wasn't as good in terms of either delivery or curbside.”. Now, as a shopper, I expect you to know me in a physical store and online at the same level,” Herron said.

Retail 273

Retail Meeting Customer Experience Online 273

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Open Banking.

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

JANUARY 7, 2021

Retailers and consumers in general also benefited from an industrywide initiative to remove frictions from online sales experiences, from onboarding to shopping cart editing to checkout. It focuses specifically on 78 indicators to measure how retailers’ customer experiences affected their conversion rates.

Innovation 168

Innovation Retail Customer Experience Online 168

PYMNTS

DECEMBER 1, 2020

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7

US 196

US Data Online Meeting 196

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . For instance, they may see embedded finance as the driving agent for improving customer service, growing an existing customer segment, or launching a new product extension to meet a perceived need. .

blockchain 275

blockchain Software Customer Experience Strategy 275

Banking 2020

FEBRUARY 1, 2016

As banking becomes more commoditized, there’s less incentive for customers to stay with a bank that isn’t meeting their expectations of service and convenience. For the most part, the days when branch managers knew customers by name are long gone. Anything that can be done online should also feature on the app.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? Abandonment rates increase significantly when the time to complete an application exceeds five minutes.

social media 309

social media Customer Experience Knowledge Base Mobile 309

Perficient

NOVEMBER 17, 2020

The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs. increase in online account openings since the onset of Covid-19, compared to a 9% increase in 2019. Mobile end-to-end account opening is one of those areas. Banks have seen a 14.5%

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

JANUARY 26, 2021

Advanced learning technologies, such as artificial intelligence (AI), can enhance loyalty programs and help quick-service restaurants (QSRs) keep customers engaged and returning for more. Customized Rewards Are Key To More Sales . Simply offering a loyalty program alone may not be sufficient enough to drive sales, however.

Seattle 266

Seattle Mobile Customer Experience Survey 266

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. As such, online shopping for small retailers must be streamlined, efficient, and most importantly, secure.

Cards 235

Cards Capital Online Security 235

Abrigo

MARCH 2, 2023

Takeaway 3 Financial institutions can use focused tech spending to make sure solutions will meet needs and provide appropriate ROI. A failure in back-office technology directly affects customer experiences. Possible recession Shouldn’t financial institutions reduce expenses? Don’t be Southwest Airlines.

Technology 195

Technology Lending Community Software 195

PYMNTS

JANUARY 8, 2021

That digital dive was difficult for many sellers and gave a stiff advantage in the competition to those who began the race this year already digital-enabled and ready to meet the eCommerce customer’s increasingly exacting experience requirements. percent for online and 1.4 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130