PYMNTS

JANUARY 18, 2018

In its Global Banking Outlook 2018 survey , EY assessed 221 financial institutions across 29 markets. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up. Regulatory pressures, particularly following the global financial crisis, imposed new stressors on global banks.

Regulation 156

Regulation Innovation Fintech Marketing 156

Insights on Business

NOVEMBER 16, 2016

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

Insights on Business

JANUARY 10, 2017

They foster innovation among all employees and across the ecosystem, not just within an innovation team or organization. Technologically, digitally reinvented businesses are fluent in the language and business impact of technological innovation. You and your customers will enjoy the experience.

Customer Experience 87

Customer Experience social media Video Innovation 87

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. In fact, we are so committed to this and believe in it so deeply that we have changed our mission Here it is: Applied Intelligence – powering your customer connections. Innovation is incredibly important.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. One-third of shoppers have dropped off returns at third-party locations, according to a survey by Narvar, per the release. Rent collections were 85 percent.

Retail 212

Retail Customer Experience Maine Regional 212

Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. We at Perficient leverage Customer Experience Mapping the most. Pain points Technical personas experience are.

Data 497

Data Customer Experience Analytics Industry 497

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. Power’s 2020 Customer Satisfaction Survey. Use customer relationship managers to elevate relationship banking.

Community 273

Community Lending Management Innovation 273

Abrigo

SEPTEMBER 2, 2020

Since the coronavirus outbreak, almost half of banking customers have reported changing how they interact with their financial institutions, leveraging new channels like online and mobile banking, according to an FIS survey. These findings are true among all generations surveyed. Credit Risk Management. learn more.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Customer experience mastery is core to their business models.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Letting go of the status quo.

Survey 150

Survey Customer Experience Payments Management 150

Perficient

JANUARY 11, 2021

What customer research warranted Product Owners to drive this crop of apps? Which leads me to what still seems to be a big miss in software product design, development and management today; research-driven product innovation. There are hard ways with diminishing returns, and there are easy ways.

Study 309

Study Innovation Groups Survey 309

PYMNTS

APRIL 27, 2018

The latest Restaurant Readiness Index revealed that kiosks are seeing the strongest growth among the nine in-store technologies surveyed by PYMNTS’ analysis. The study noted that kiosks make customers more inclined to stick around, even if there is a line — a common factor in customers deciding to leave to find a faster experience.

Innovation 105

Innovation Study Google Survey 105

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. Previously, they thought open innovation would predominate, but now a growing number of these executives anticipate more internal-driven innovation. They’re neither as focused nor as agile as Reinventors.

Innovation 96

Innovation Security Case Study Strategy 96

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

Abrigo

SEPTEMBER 2, 2020

Since the coronavirus outbreak, almost half of banking customers have reported changing how they interact with their financial institutions, leveraging new channels like online and mobile banking, according to an FIS survey. These findings are true among all generations surveyed. Credit Risk Management. learn more.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

SEPTEMBER 8, 2020

Capital Management is seeking to keep the $175 million it received when Citigroup accidentally paid out several Revlon lenders around $900 million in total. Amazon Pay’s Gauthier: No One Can Predict Retail’s Future, So Innovate Around What Won’t Change. Citigroup Still at Odds With Hedge Fund Over Bank Payment Mistake.

Payments 141

Payments California Apple Video 141

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

FICO

JANUARY 6, 2022

As credit issuance, account management and collections enter the digital age, the opportunity for innovative experimentation is accelerated and made more complex by the wide range of data and decision points a digital platform enables. The importance of this was shown in a recent FICO survey. The Pillars of Experimentation.

Management 52

Management social media Customer Experience Strategy 52

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Pain Points in Fraud Management Vary by Region.

Fraud 52

Fraud Data Survey Regional 52

Perficient

FEBRUARY 19, 2021

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Management is more quantitative, while leadership is more qualitative. Autonomy rules.

Leadership 352

Leadership social media Survey Meeting 352

FICO

FEBRUARY 23, 2022

You might think that fraud accounting for hundreds of billions of pounds of loss would be a top concern for consumers – but according to FICO’s recently completed Consumer Fraud Survey: 2021 , it is not. That finding stood out for me like a neon sign on a dark street and was one of the most surprising results of our survey. Model , .

Fraud 98

Fraud Survey Customer Experience Retail 98

Gonzobanker

JULY 8, 2022

Today, banks have no choice but to look more like tech companies: tech companies are offering banking services, innovative financial institutions are deploying banking as a service (BaaS) offerings, and digital transformation is dominating the strategic priorities of most financial institutions. Challenges Facing Today’s CIO.

Resources 146

Resources Leadership Technology Management 146

Accenture

JULY 20, 2017

In Accenture’s recent 2017 Banking Change Survey , we asked more than 300 executives about their change priorities, how they embed change in their organisations, and the outcomes they are achieving. The leaders don’t treat change management as an ‘add on’ to other programs like network transformation or IT re-platforming.

Survey 154

Survey Strategy Digital Strategies Leadership 154

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. One recent PYMNTS survey found that 38.7 Loyalty Programs Become Crucial Amid Rising Digital Sales .

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

DECEMBER 16, 2019

Even the smallest of enterprises can leverage services like cross-border payments, data analytics and customer management tools, transforming one-time purchasers to loyal customers. Our analysis reveals a wealth of insights on what’s driving the MSP innovation agenda and the role core processing plays in these plans.

Data 130

Data Analytics Tools System 130

NCR

AUGUST 10, 2017

This tech-driven transformation of the payments and retail sectors is set to continue, so what impact could the most cutting-edge innovations have in the years to come? Could digital wallets reinvent the customer experience? The post How payments innovation could transform the retail industry appeared first on Banking.com.

Industry 75

Industry Retail Innovation Payments 75

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

SEPTEMBER 24, 2019

The company surveyed the participating banks and found that two-thirds believe that a shared distributed ledger can successfully reduce processing time by more than 20 percent (with 11 percent believing it can cut down processing time by more than 50 percent). In total, more than 400 transactions were completed in the trials.

blockchain 139

blockchain Customer Experience Survey Operations 139

PYMNTS

JULY 24, 2019

According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. percent of surveyed AP professionals paid invoices via paper check. FIs do see the benefits, according to a survey by Citizens Commercial Banking.

Payments 167

Payments Survey Community Bank Fraud 167

PYMNTS

JANUARY 13, 2020

During the session, Karen Webster talked with Amyn Dhala, vice president, global product management, AI Express, Mastercard, about what it will take to get AI into more financial institutions (FIs) and other operations in the coming years. percent of banks in our survey equipped with genuine AI systems. Take just a few data points: 63.6

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. When it comes to which eBanking processes are considered most valuable, payments topped the list, followed by account management and receivables management.

Online 100

Online Meeting Survey Analysis 100