PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. Trip consolidation was cited as the main reason by 41 percent of the respondents. Simon specializes in regional malls and outlet centers. Rent collections were 85 percent.

Retail 212

Retail Customer Experience Maine Regional 212

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

APRIL 28, 2020

That’s good news for consumers, great news for the payments ecosystem but a mixed bag of news for retailers, particularly the Main Street small- to medium-sized businesses that have been, as a group, slow to embrace digital. There is so much innovation that can come out of this. VisaNews (@VisaNews) April 16, 2020.

Maine 273

Maine Payments Innovation Customer Experience 273

Perficient

MARCH 8, 2023

Fortunately, most societies today don’t legally bar women from partaking in these tasks, but the ancient history of shutting doors on women seeking greater financial control has left an undeniable gender gap in the world of financial services and a lingering, detrimental attitude that money management is a man’s job. households.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. Use customer relationship managers to elevate relationship banking. Customize banking relationships at scale.

Community 273

Community Lending Management Innovation 273

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

social media 170

social media Risk Management Analysis Industry 170

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Main Street Banking: A Podcast for Community Bankers 8. A quick look at top banking podcasts worth a listen, according to Abrigo : 1.

Community 195

Community Lending Maine Resources 195

PYMNTS

JULY 1, 2020

From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. Cloudy, With A Chance of Innovation. For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

AUGUST 28, 2019

PSCU has named two new account management executives as part of what the company calls its continued commitment to deliver a best-in-class experience. Yvonne Stelpflug and Kim Ploof will both have roles as managing vice presidents of account management. How do we create a great experience?”.

Maine 157

Maine Cards Trends Payments 157

PYMNTS

JANUARY 13, 2020

During the session, Karen Webster talked with Amyn Dhala, vice president, global product management, AI Express, Mastercard, about what it will take to get AI into more financial institutions (FIs) and other operations in the coming years. PYMNTS/Brighterion research has documented the challenge ahead. Credit Risk. That’s not all.

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. The experience also enables customers to reorder by voice. Other players in the space are rolling out innovations to support restaurants’ efforts to improve customers’ experiences.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

JULY 11, 2019

Call centers are starting to use AI not just for data insights, but as a way to keep payments and other facets of the customer experience safe from bad actors. The assistant helps categorize and sort customer inquiries before they reach a human agent. How Delta is Leveraging Apple, AI For A Better Customer Service Experience.

Fraud 166

Fraud Apple Customer Experience Mobile 166

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Honkook Kim and his Gentle Monster Brand is a perfect example.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

JUNE 29, 2020

Running on the cloud also enables FIs to craft innovative services tailored to customers’ needs, she said, as banks can use the technology to test and scale solutions without straining their networks. Meeting customers’ online expectations is a familiar challenge for N26, which launched its digital-only banking service in 2015.

Mobile 174

Mobile Digital Banking System Innovation 174

PYMNTS

AUGUST 12, 2020

In this week’s roundup of open banking initiatives and bank-FinTech tie-ups, PYMNTS finds a renewed push to strengthen SMB banking experiences including financing, account management and more. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

NOVEMBER 5, 2020

But the company also said that it continues to innovate with things like an in-house “seamless payments network.”. Management said it is continuing to build toward a long-term vision of a connected-trips, seamless multi-product offering. 5) that the outbreak’s current U.S. flight product on Booking.com.

Online 178

Online Customer Experience Maine Payments 178

PYMNTS

JANUARY 30, 2020

Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. intended to support fraud fighting without imposing frictions into the customer experience. The solution is.

Security 182

Security Fraud ATM Cards 182

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Heck, yeah!”. Investment Risk.

How To 144

How To Fraud Online Mobile 144

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 11, 2019

Consumers must simply go to their phones’ settings to enable these payments, which aim to keep customers invested in the app experience, even when buying from outside vendors. Some marketplaces are finding innovation in this space easier than others. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. The credit cycle will turn, and you’ll have a generation of credit risk managers who’ve not been through a recession yet. Do FIs want to navigate card programs through that?”.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

AUGUST 7, 2019

It’s just that what constitutes the front door, and how to entice customers to open it, has become more complicated. That’s one of the main ideas that came out of a recent PYMNTS interview featuring Karen Webster and Andrew Robbins, co-founder and CEO at Paytronix Systems. Open Dining Deal.

Maine 140

Maine Operations How To Data 140

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Nixing confusion around FX is an increasingly important component of that effort.

Policies 302

Policies Online Retail Payments 302

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

NOVEMBER 13, 2019

Enter the Digital-First Banking Tracker , a PYMNTS and NCR Corporation collaboration, which analyzes how FIs are approaching digital transformations to engage with their customers, and what innovations they are using to do so. One of the key customer touchpoints ripe for disruption are ATMs. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Our approach to technology innovation is to keep the consumer at the center of everything we do, and taking a view from the customer’s standpoint makes it easier for us.

How To 136

How To Risk Management Technology US 136

PYMNTS

DECEMBER 24, 2020

And that shift has persisted throughout a year where mobile and digital expansion and innovations have been a rare bit of bright spot in an otherwise incredibly challenging environment. Digital Innovations Will Outlast the Pandemic That Inspired Them. Shake Shack Head of Digital Experiences Steph So. “If

Study 206

Study Industry United States Innovation 206

Insights on Business

NOVEMBER 22, 2017

The changes we see in the global payments landscape, driven by innovative technologies, are fundamentally changing the industry, but they come with a brand new set of challenges. Over the past decade, sophisticated fraudsters have learned to rapidly scale up their attacks, making them more skilled at exploiting payment systems.

Fraud 125

Fraud Payments Innovation Industry 125

NCR

OCTOBER 5, 2016

During 2016 we heard FI executives acknowledging that face-to-face contact, reliable knowledge and personal service remain extremely important across a wide demographic spread of customers, both for complex and simple product purchases. Martin has held a number of senior regional management roles in European retail banking.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Heck, yeah!”. Investment Risk.

How To 108

How To Fraud Mobile Online 108

Accenture

AUGUST 15, 2019

We see this people evolution occurring across three main elements: new roles, new ways of working and innovative learning. ING put its change focus on engineering talent and creating multi-disciplinary teams that are self-sufficient from both the software development and delivery as well as a business and management standpoint.

Operations 150

Operations Survey Strategy Examples 150

PYMNTS

MAY 29, 2019

Providing a unique customer experience to subscribers is crucial, according to Robin Reodica, product management executive director for Bank of America Merchant Services — especially with more eTailers unveiling their own subscription plans.

Apple 179

Apple America Retail Industry 179

PYMNTS

JULY 17, 2018

The credit union (CU) market has long argued that rules intended for larger, more traditional banks have unjustly been applied to their industry, stifling their growth and pace of innovation. That’s why one credit union is working to overhaul its customer experience.

Hawaii 100

Hawaii Marketing Report Texas 100

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges.

Online 126

Online Case Study Branding Fraud 126

FICO

JANUARY 24, 2018

In 2017 we were honored to receive a Chartis Innovation Award for the Enterprise Security Score, in recognition of the market-proven predictive analytics and innovative machine learning technology FICO has successfully applied to the cyber domain. Sure enough, Arif Ahmed, SVP of Payments & Emerging Tech Innovation at U.S.

Conference 55

Conference Customer Experience Maine Exercises 55