PYMNTS

APRIL 14, 2017

based IT software provider Zynstra recently surveyed retail execs and tech managers across the U.S. The most notable issue in the way of rolling out in-store tech was the high cost of entry and effort of managing remote systems. To get a better sense of the priorities within the larger push toward digitization, U.K.-based

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South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

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PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. The Index examined 400 QSR manager responses to find that the average restaurant score was 38.7

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PYMNTS

APRIL 28, 2020

That’s good news for consumers, great news for the payments ecosystem but a mixed bag of news for retailers, particularly the Main Street small- to medium-sized businesses that have been, as a group, slow to embrace digital. There is so much innovation that can come out of this. VisaNews (@VisaNews) April 16, 2020.

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PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

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Perficient

MARCH 8, 2023

Fortunately, most societies today don’t legally bar women from partaking in these tasks, but the ancient history of shutting doors on women seeking greater financial control has left an undeniable gender gap in the world of financial services and a lingering, detrimental attitude that money management is a man’s job. households.

Innovation Strategies 275

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PYMNTS

OCTOBER 3, 2019

“Restaurants are an extremely competitive business, and that’s only accelerating in the digital-first era,” said Brian Dugan, senior vice president and general manager of NCR Hospitality. More than 70 percent of QSR managers see these as the main benefits of implementing technology, according to the PYMNTS Restaurant Readiness Index.

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Perficient

JULY 10, 2023

However, these reputational risk management (RRM) frameworks are still widely underdeveloped. Recent bank crises plead the case for risk management preparedness. Financial services institutions must meet customers where they are, not only with standard marketing and services but with crisis management strategies, as well.

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PYMNTS

AUGUST 12, 2020

“Visa shares our commitment to solving issues that improve the payment lifecycle for businesses and financial institutions,” NACHA Managing Director and Afinis API Standards Executive Director George Throckmorton said in the announcement. “We As of now, companies mainly trade data regarding payments with deals between two parties.

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NCR

JUNE 1, 2016

They expect management to give them autonomy and plenty of opportunity for self-expression. Millennials, on the other hand, want to make an immediate impact and money is not their main driver. The implications for banks and credit unions and those who manage the marketing are significant. Meaningful work is. Here’s why.

Customer Experience 40

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Gonzobanker

APRIL 25, 2024

DoRight, Calvin’s son and present-day CEO, realized that the bank’s growth across counties, states and lines of business had made managing relationships much more involved than the ol’ nod to a customer on Main Street in the morning, an approach that had always worked well for his father. Thomas proclaimed. Or so they thought.

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Perficient

DECEMBER 15, 2020

While many financial institutions are conceptually “on board” and heavily investing in various facets of customer intelligence, the “Netflix” of banking or insurance has yet to emerge. Creating a complete, accurate picture of any given customer is challenging. Start with a strategy.

Data 309

Data Strategy Tools Management 309

Abrigo

FEBRUARY 13, 2020

Using a banking relationship manager helps your financial institution capture all customer/member information in a consistent, efficient manner. Community financial institutions (CFIs) play a vital role in helping Main Street to flourish and assisting community members with their financial goals. Learn more.

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PYMNTS

JULY 31, 2018

Visa has announced a strategic global partnership with Sabre that will allow the technology provider for the travel industry to utilize CyberSource , Visa’s payment management platform. Currently, more than half of the world’s top 50 airlines already use CyberSource solutions for fraud and payment management.

Payments 104

Payments Fraud Management Industry 104

PYMNTS

FEBRUARY 20, 2019

The fight against fraud really kicks in with customer onboarding — but that is only the first step, of course. Enhancing the customer experience, and keeping the customer and business secure through the entire relationship, is an increasingly complex and vital job, thanks to regulatory and competitive pressures.

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PYMNTS

SEPTEMBER 24, 2018

In a press release , the companies said that together, the three longstanding partners are reimagining customer experience management (CXM) by enabling companies to get more value from their data, given that in today’s digital world, data is a company’s most valuable asset.

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PYMNTS

AUGUST 28, 2019

PSCU has named two new account management executives as part of what the company calls its continued commitment to deliver a best-in-class experience. Yvonne Stelpflug and Kim Ploof will both have roles as managing vice presidents of account management. How do we create a great experience?”.

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Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Main Street Banking: A Podcast for Community Bankers 8. A quick look at top banking podcasts worth a listen, according to Abrigo : 1.

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PYMNTS

JULY 1, 2020

From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience.

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South State Correspondent

MAY 1, 2024

The tactic worked – in 2013, Gentle Monster’s oversized glasses were used to portray the main character of a huge Korean drama show. One of the best tips we ever received was to target retiring executive managers from companies and trade organizations and offer them part-time work to advise and introduce the bank to their network.

Innovation 195

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PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. It also found that just 16 percent of U.S. For more on these and other onboarding items, download this month’s Tracker. .

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South State Correspondent

OCTOBER 4, 2022

For example, anticipation and surprise make customers want to share social media content. A combination of surprise and sadness or anticipation and anger makes customers defect to another bank. By evoking these emotional dyads, bank marketers and product managers can target the customer’s actions.

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Bobsguide

JUNE 3, 2022

Stefano Cipollone, Auriga’s Business Development Manager, reveals why WinWebServer (WWS), the integrated ATM acquiring solution, was selected and what it means for customers. WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking.

Innovation 147

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PYMNTS

JULY 1, 2019

Lenders lose hours manually tracking down and reviewing financial statement data,” said PayNet Senior Vice President and General Manager William Phelan in a statement. This results in delays, a poor customer experience and inefficiencies that negatively impact the bottom lines of lenders and borrowers.

Data 139

Data Capital Lending Customer Experience 139

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information.

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PYMNTS

JANUARY 13, 2020

During the session, Karen Webster talked with Amyn Dhala, vice president, global product management, AI Express, Mastercard, about what it will take to get AI into more financial institutions (FIs) and other operations in the coming years. PYMNTS/Brighterion research has documented the challenge ahead. “In That’s not all.

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Perficient

JANUARY 21, 2021

To successfully implement an effective iterative website design in a short period of time and improve the end-user experience, follow these steps: Align on a Plan of Action. A business’s main objective is to get the customers what they need as soon as possible. Organize Your Content Strategy.

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PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Now that the digital shift is well underway, the attention turns to keeping the momentum going. Several of those developments can help SMBs.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

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United States Retail Customer Experience Data 131

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

PYMNTS

AUGUST 12, 2020

In this week’s roundup of open banking initiatives and bank-FinTech tie-ups, PYMNTS finds a renewed push to strengthen SMB banking experiences including financing, account management and more. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

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PYMNTS

APRIL 17, 2020

Can Main Street SMBs Cross The PPP Cash Chasm? The SBA PPP rescue relief effort started taking applications from banks on behalf of small business customers on April 3. Main Street USA: 58 Percent Of Main Street SMB Retailers Say They May Not Survive The Pandemic. Trackers And Reports. It might not be sufficient, however.

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Maine Tools Payments Retail 141

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. The experience also enables customers to reorder by voice. Other players in the space are rolling out innovations to support restaurants’ efforts to improve customers’ experiences.

Customer Experience 167

Customer Experience Operations Technology Branding 167

South State Correspondent

MAY 2, 2022

Instead of thinking about how you can grow customers, the commercial lending team often thinks about increasing loans. The branch thinks about increasing deposits, and Treasury Management thinks about growing treasury management. Each product starts generating customers and leads for the other products.

social media 195

social media Management Marketing Resources 195

PYMNTS

APRIL 18, 2019

Processes that today are friction-filled and full of uneven handoffs between digital and physical channels, she noted, can be streamlined, digitized and smoothed into something that stops taking away from the customer experience and starts actively adding to it. “An

Customer Experience 173

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FICO

APRIL 1, 2020

Anat: One of my initial steps in my career in analytic software was to study industrial engineering and management (IE&M), specializing in enterprise information systems, at the Technion (Israel Institute of Technology). Nikhil - What’s a common question you get from customers? What are customers looking for?

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