PYMNTS

MAY 16, 2019

One approach — the approach taken by Mastercard — is to deploy an API-based digital platform that enables issuers and merchants to provide digital capabilities to customers. The technology can also “see that you are not redeeming points” earned via the cardholder loyalty program. FinTech Role.

Innovation 170

Innovation Payments Fintech Cards 170

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

Insights on Business

NOVEMBER 8, 2018

I thought one panel participant explained eloquently where the financial services industry is in the digital transformation journey when he put it in terms of the incumbent bank’s relationship with fintechs. He observed: We’re in what was described as “Phase 3” with fintechs.

Industry 143

Industry San Francisco New York City Fraud 143

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. The country’s initiative is well-known for its desire to harness both technology and information to make Singapore a better place to live. “A

National 133

National Training Bitcoin Samsung 133

Gonzobanker

JULY 8, 2022

A strategic mindset and an updated slate of skills will best position CIOs as successful technology leaders. While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology.

Resources 139

Resources Leadership Technology Management 139

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The caveat: There are winners and losers in this forward-thinking revolution.

Compliance 177

Compliance Regional blockchain Technology 177

South State Correspondent

JUNE 22, 2022

Every bank, no matter the size, should think and train bankers on where, and how to look for improvements. Innovation is much more than just new technology and encompasses a combination of product design, pricing, and marketing. However, few banks, or fintechs, focus on the top right quadrant. Framing Innovation.

Innovation 195

Innovation Meeting Apple Maine 195

Insights on Business

JUNE 7, 2017

What if customer service calls could become an avenue for loyalty and trust and move beyond service into sales, unleashing an ingenious environment in which to find new revenue streams going forward? Statistics show that customers want to be able to communicate with their providers.

Millennials 184

Millennials Training Customer Experience Study 184

Bobsguide

FEBRUARY 22, 2022

It will interface with technology offerings from TCS’ partners for CRM, sales, risk management and other enterprise functions. Further, it can leverage TCS’ fintech partner ecosystem to accelerate innovation and create superior and contextual experiences for its customers.

Innovation 78

Innovation Customer Experience Strategy Operations 78

ZootBlog

JANUARY 12, 2016

This year’s predictions include topics from the preceding year, with the addition of projected advancements in the areas of biometrics, enhanced customer experience, big data, digital payments, and innovation. However, iris and facial recognition technologies are beginning to surface as viable options as well. Biometrics.

Industry 63

Industry Trends Customer Experience blockchain 63

Independent Banker

MARCH 31, 2022

We must continue to fight increased regulation, specialty charter considerations and the potential for more fintech access to traditional rails without the same oversight. I believe that partnerships with community bank-focused fintechs is critical to our success, which is why the ICBA ThinkTECH Accelerator is so critical.

Community Bank 239

Community Bank Community Industry Texas 239

Insights on Business

FEBRUARY 11, 2018

Now, interacting through a text or a web app for customer service is not all that awkward and has gone mainstream. Today’s customers desire faster, efficient, thorough customer service, and the innovative AI technology can actually provide it. But it is also not personable if it is too robotic.

Branding 125

Branding How To Customer Experience Trends 125

PYMNTS

AUGUST 15, 2018

Today, their technologies must communicate with existing infrastructures as systems migrate to the cloud, address the points of friction before and after payment, and support the needs of not only the corporate payer, but of the payee, too. Significant investments have been made by organizations in their ERP systems and critical applications.

Payments 100

Payments Innovation Industry Data 100

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. For more than 20 years, John has helped City National grow its niched commercial and private banking businesses with strategic technologies. THE TECHNOLOGY AWARDS.

Idaho 172

Idaho Community Industry Strategy 172

Insights on Business

JUNE 20, 2018

In today’s global marketplace, financial services firms must grapple with competition, increasing regulation and market volatility while also maintaining profitability and growth in a world disrupted by emerging technologies and fintechs. One significant challenge lies in how firms manage risk. OpenPages 8.0 Financial Crimes.

Regulation 70

Regulation Compliance Analytics System 70

PYMNTS

JANUARY 3, 2019

While banks are only thinking about underwriting, other FinTech players are thinking about that full journey — and are capturing the customers who will then open the loan “along the way” with the player that brings them that fuller list of relevant services. The Two Big Shifts In Technology.

ATM 154

ATM Data Examples Training 154

PYMNTS

SEPTEMBER 15, 2017

Banks adapt the KAI bots and assistants to fit their brand, but Oren said the one thing that stays the same across the board is KAI’s trustworthy, authoritative persona — and the carefully crafted sense of the bot being not “just a bot,” but also a customer advocate. KAI is also trained to make contextual offers.

Data 111

Data Cards Branding Management 111

PYMNTS

DECEMBER 30, 2016

But before we get wrapped up in all that 2017 will offer the world of payments, retail and technology, let’s take one more look back at some of the top retail stories, insights, interviews, trends and projections PYMNTS published throughout the past year. A Retail Data Reporting Error Was Uncovered. Unattended Retail Came Full Circle.

Retail 123

Retail Online Customer Experience Trends 123

Fintech Labs Insights

JULY 2, 2020

Customer experience platform. Trains machine learning models. Cognitive technologies platform to optimize business processes. Related: Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020). Full stream of 28 insurtech startup pitches. __. Insurance pricing algorithms.

Risk Management 15

Risk Management Analytics Fintech Training 15

Fintech Labs Insights

JULY 2, 2020

Customer experience platform. Trains machine learning models. Cognitive technologies platform to optimize business processes. Related: Watch 27 Fintech Demos Named “Best of Show” at Finovate in the Past Year (June 2020). Full stream of 28 insurtech startup pitches. __. Insurance pricing algorithms.

Risk Management 15

Risk Management Analytics Fintech Training 15

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

OCTOBER 26, 2021

With more financial institutions focusing on customer experience (your competitive advantage), don’t take your member relationships for granted and continuously look for ways to improve and offer your members more. But the reality is that credit unions are still competing for customers in the same market as big banks and FinTechs.

Analytics 52

Analytics Community Branding Data 52

Independent Banker

DECEMBER 31, 2022

By partnering with fintechs, Union Savings Bank has rolled out an innovative digital tool that uses AI to help customers achieve financial wellbeing. But what happens when a community bank makes the decision to put technology—specifically, AI—at the heart of its customer service strategy? Photos by Mike Yamin.

Rhode Island 151

Rhode Island Community Bank Community Tools 151

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more.

Conference 195

Conference Technology Las Vegas Trends 195

Perficient

MAY 21, 2021

Technology Stack: Python, Flask, HTML, CSS, SQLAlchemy, Jinja2, PostgreSQL | APIs Used: Cloudinary Media Optimizer. Technology Stack: Flask, SQLAlchemy, Bootstrap, ForeignKeys, Jinja | APIs Used: Used data from “California regulations of possibly harmful products”, which was a CSV file. Bright Paths Project: Plenti.

Milwaukee 348

Milwaukee Software Course Detroit 348

Banking 2020

MARCH 26, 2015

In addition, new technology, and even customer care considerations, will finally influence the way debt collection is done. As the CFPB is expected to broaden its oversight to first party collection efforts, these teams will require even more controls and training. However, change is coming. The result?

Industry 40

Industry Guidelines social media Technology 40

Gonzobanker

NOVEMBER 5, 2018

What’s more, everyone—from merchants to financial institutions to fintech and big tech—wants in on the game. What kind of individual is needed to create a differentiated customer experience? People who like to make things easy for customers. And it’s not just finding a person with technology swag and paying them more.

Payments 103

Payments Cards Apple Tools 103

Abrigo

AUGUST 25, 2021

Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings. Increase Customer Loyalty. Fostering a Better Customer. and Member Experience.

Lending 195

Lending System Community Retail 195

CB Insights

AUGUST 23, 2018

Over the past two years, the bank has spent nearly $20B to scale its technology and prepare itself for the next generation of banking. This trend towards digitization is already starting to play out as fintechs circumvent banking licenses by partnering with issuing banks to offer checking account-like products. Fintech partnerships.

Cards 76

Cards Mobile Strategy Branding 76

Fintech Labs Insights

AUGUST 10, 2016

This blog may be monitored or recorded for quality assurance and training purposes… Virtual customers assistance company Interactions , the technology behind automated customer service solutions for companies such as Hyatt, LifeLock, and Asurion, pulled in $56 million today.

Massachusetts 12

Massachusetts Training Customer Experience Capital 12

Gonzobanker

SEPTEMBER 9, 2016

Here’s our take: if a financial institution thinks the vendor is worried about it getting the best bang for its technology buck, it will spend more with that vendor long term. Life and technology don’t work that way. One of our clients, Ed Speed, used to tell his staff, “They can’t be a good vendor unless we’re a good customer.”

System 60

System US Management Technology 60

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success. Optimize Technology.

Lending 221

Lending Technology Survey Examples 221

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. A finance pro who was not afraid of technology, Trylko brought respect and class to every endeavor he undertook. GonzoBankers, 2019 was a year of extremes. Change Agent of the Year.

Idaho 148

Idaho Conference Data Marketing 148

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience.

Compliance 96

Compliance Customer Experience Analysis Data 96

CB Insights

FEBRUARY 13, 2020

In an interview at CB Insights’ 2019 Future of Fintech conference, CFO and CPO William Gaybrick indicated that businesses are more constrained by developer resources than by capital. ‘PayFac’ technology simplifies underwriting and onboarding. ‘PayFac’ technology simplifies underwriting and onboarding merchants.

Online 98

Online Company Retail Payments 98