PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. contact-form-7].

Data 129

Data Customer Experience User Experience Innovation 129

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. In fact, our survey reveals that commercial banking customers put payments in the top three areas where their businesses could be improved in partnership with their bank. percent between 2017 and 2019, down from 5.1

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

SEPTEMBER 8, 2020

Thunes, the FinTech startup that operates a global cross-border payments network for emerging economies, announced on Tuesday (Sept. PYMNTS surveyed 5,000 consumers and 500 microbusinesses to examine the impact of instant payouts on their business and household cash flow, and their loyalty (or lack thereof) to the businesses sending them.

Payments 141

Payments California Apple Video 141

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. Previously, they thought open innovation would predominate, but now a growing number of these executives anticipate more internal-driven innovation. They’re neither as focused nor as agile as Reinventors.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. In a podcast with Karen Webster, Amir Wain, CEO of i2c , discussed the state of readiness among the top-performing financial sector innovators. FinTechs are viewed as collaborators , and per the PYMNTS/i2c research, only 6.5

Innovation 119

Innovation Fintech Survey Customer Experience 119

Insights on Business

NOVEMBER 16, 2016

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. Power’s 2020 Customer Satisfaction Survey. Customize banking relationships at scale. Learn more. Learn More.

Community 273

Community Lending Management Innovation 273

PYMNTS

FEBRUARY 4, 2019

The deal, which was announced by the company in January, marked a landmark occasion in the FinTech sector. The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey. The approximate value of Fiserv’s stock-based acquisition deal for First Data was $22 billion.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Insights on Business

JANUARY 4, 2018

If a bank is operating a system in the cloud, it can integrate services more rapidly and knit together a variety of unique services for the customer, whether it created those itself, procured them from a fintech, or got them from somewhere else. The importance of the customer experience can’t be overstated.

Customer Experience 156

Customer Experience Innovation Fintech System 156

PYMNTS

JULY 24, 2019

According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. percent of surveyed AP professionals paid invoices via paper check. FIs do see the benefits, according to a survey by Citizens Commercial Banking.

Payments 167

Payments Survey Community Bank Fraud 167

Abrigo

FEBRUARY 3, 2020

Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. financial institutions, according to Bank Director magazine’s latest survey of CEOs, executives and directors for its 2019 Technology Survey. Technology spending priorities.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

DECEMBER 29, 2020

It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. In fact, a recent GeoGuard survey found that U.S. Where there’s a customer expectation, the institution needs to respond,” Wingert said. Assumptions Of Readiness. “As

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space. Yet, the report also shows the limitations of the U.K.’s

Fintech 155

Fintech Maine Survey Regulation 155

PYMNTS

MAY 3, 2019

Small businesses (SMBs) are rarely early adopters of new financial technology (FinTech). However, with business owners and entrepreneurs often taking a page out of their personal lives as consumers, the eventual adoption of emerging solutions is an inevitable part of FinTech innovation.

Payments 151

Payments Fintech Customer Experience Technology 151

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Cisco

APRIL 26, 2022

This challenge is compounded by the growing use of alternative data from sources like customer data platform (CDP) providers, fintech partnerships, and even from sensors and IoT devices. Creating new customer value from AI. Recent cloud innovations, like Data Cloud solutions, specifically target big data in the cloud.

Big Data 148

Big Data Data Analytics Examples 148

NCR

APRIL 20, 2017

There’s been a lot of talk in the financial sector in recent years about the impact that non-traditional fintech players will have on the market. Some people believe that the emergence of this new breed of companies will be a threat to established banking institutions, while others see opportunities for innovation and cooperation.

Fintech 45

Fintech Comparison New York Online 45

Independent Banker

AUGUST 31, 2021

How do you navigate the constant churn of innovations or disruptors? Experts point to a strategy built on customer input and relationship-building. The financial services industry is acting on this digital demand, incorporating fintech solutions, instant payments offerings and crypto banking products. The customer connection.

Trends 91

Trends How To Payments Community Bank 91

Gonzobanker

JULY 8, 2022

Today, banks have no choice but to look more like tech companies: tech companies are offering banking services, innovative financial institutions are deploying banking as a service (BaaS) offerings, and digital transformation is dominating the strategic priorities of most financial institutions. Innovation Leader. 2: Talent Shortage.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

MARCH 3, 2020

This enables banks to reduce their overhead by decreasing their real estate costs, and customers can use these tools to quickly and efficiently access in-branch services, even if they have to travel farther to do so. Other digital-first banks are leaning heavily on ATMs to reduce their overall footprints.

ATM 151

ATM Fraud Study Regional 151

Celent Banking

APRIL 25, 2016

In a recent Celent survey 100% of the participants recognized that a scenario where all financial products get digitized needs to be addressed sometime in the next 7 years and 59% of them believe it needs to be addressed immediately. Threat of fintechs is also a reality. Digital is the new reality in Latin America.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

SEPTEMBER 26, 2016

The report said 79 percent of bank executives view FinTech businesses as partners with high potential to collaborate. That said, banking revenue remains under intense pressure, especially in light of the emerging FinTech space.

Report 100

Report Payments blockchain Security 100

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. In the last four years, we’ve had the adoption of bitcoin, Samsung and Apple Pay and the explosion of FinTech,” said Jenkins.

Security 100

Security CA Payments Big Data 100

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. Innovation On The Rise.

National 133

National Training Bitcoin Samsung 133

FICO

JUNE 14, 2023

CLARKE: AI/ML are necessary to personalize at scale, yet according to Forrester’s 2022 Data and Analytics survey , less than one-third of banking data and analytics decision-makers say their firm is currently using AI technologies to scale and optimize personalization. Lack of trust is creating an internal barrier.

Analytics 52

Analytics Strategy Survey Technology 52

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

Insights on Business

MAY 15, 2018

Having become used to frictionless, streamlined digital services, most customers are all too aware of what superior customer engagement and service feels like. The customer-focused efforts of digital natives are constantly pushing the bar higher, while most banking institutions’ customer experiences continue to lag behind.

Customer Experience 110

Customer Experience Technology System Data 110

Banking 2020

JANUARY 21, 2016

By Dominic Venturo, Chief Innovation Officer, U.S. According to a recent survey by U.S. Bank branches are not only viable, but vital at a time when there is an increased focus on customer experience and service. While customer needs are certainly evolving, it may not be at the pace that some have predicted.

Survey 40

Survey Innovation Technology Industry 40

NCR

APRIL 6, 2018

In a survey focusing specifically on the retail industry, nearly 90 per cent of companies said that, by 2019, they would have the capability to engage directly with banks (via APIs ) to obtain customer data and initiate payments. Accenture provided some evidence to back up this trend in a recent study on open banking.

Retail 69

Retail Marketing Regulation Trends 69

NCR

FEBRUARY 12, 2018

But with it comes a range of concerns that the opening up of banking data to third-party providers will leave traditional banks vulnerable to faster-moving, innovative new competitors. Open banking is appearing in many countries, with the biggest adoption happening in Europe as a result of the EU’s Payment Services Directive 2 (PSD2).

social media 70

social media Innovation Meeting Data 70

NCR

OCTOBER 3, 2017

There has been a considerable rise in the use of bots in the service ecosystem which, alongside reducing cost, is enabling businesses to re-imagine the way they deliver customer experience. At the heart of this innovation is the banking and financial services sector. Don’t be outdone by the new kids on the block.

Millennials 40

Millennials Customer Experience Meeting Innovation 40

FICO

OCTOBER 26, 2021

With more financial institutions focusing on customer experience (your competitive advantage), don’t take your member relationships for granted and continuously look for ways to improve and offer your members more. But the reality is that credit unions are still competing for customers in the same market as big banks and FinTechs.

Analytics 52

Analytics Community Branding Data 52

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Cyr said that another of Mastercard’s survey findings is that close to 80 percent of consumer purchases are informed by a connected device. Cyr and Chion highlighted that a unifying factor in all of the trends is customer experience.

Retail 123

Retail Online Customer Experience Trends 123

Independent Banker

DECEMBER 31, 2022

It has a lot of automation, AI and workflow built into it, and it will provide a better customer experience and a better lender experience. It’s an opportune time to look more closely at investing in fintech companies and/or doing business with them.”. So I’m super excited about this particular investment.

Community Bank 91

Community Bank Community Tampa North Carolina 91