Return Season Hits Hard; Some Retailers See Bright Side Of Customer Experience
PYMNTS
DECEMBER 28, 2020
In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. A $50 item, for example, on average has about $30 of return costs associated with it. According to Optoro, 97 percent of consumers will buy from a retailer again after having a positive returns experience.
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