Bank Innovation

MARCH 19, 2020

What is the role of innovation in response to these rapidly unfolding events? How will banking and fintech business models be impacted by this unprecedented coronavirus pandemic? How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

William Mills

MAY 17, 2018

The two-day, sold out event took place May 7-8, 2018 at Mercedes-Benz Stadium and welcomed 1,300 attendees (comprised of entrepreneurs, financial executives, venture firms and media). and AI, Machine Learning & Smart and Secure Payments by Barry McCarthy, EVP at First Data and Nuno Sebastiao, CEO at Feedzai.

Georgia 40

Georgia Technology Fintech Atlanta 40

PYMNTS

MARCH 17, 2020

This is where open source technology has typically come to the rescue, in particular containerization and container orchestration technology based on the Kubernetes ecosystem, which allows FSI players to secure, manage and scale horizontally their payment processing functions across different computing environments. 1: Security.

Innovation 228

Innovation Payments System Security 228

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. We are always looking for solutions that help us work better with our many channel partners, while also providing a secure and convenient ticketing experience.

blockchain 100

blockchain Boston US Customer Experience 100

Insights on Business

MAY 25, 2018

“Your architecture is how you build trust with your customers.” . This quote from IBM Senior Vice President of Industry Platforms, Bridget van Kralingen, speaking at the Reinventing Financial Services event, captures what the day was about. Over the next few weeks, we will make insights from the event sessions available on-demand.

Technology 93

Technology Training Customer Experience blockchain 93

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

MAY 16, 2019

The United States is the last of the G20 nations to make the transition to more secure, chip-based payment cards, which is slowly making it more difficult and expensive for thieves to turn dumps into cold hard cash,” it said. Hackers obtained names, addresses and contact details for the customers. Pirated Accounts.

Retail 218

Retail Online Cards Data 218

Perficient

JULY 11, 2022

One could consider it the “layaway of the digital age,” except unlike with layaway, the consumer does not have to pay in full before taking their purchase home, using the service, obtaining the tickets to an event or destination, etc., which is a huge draw to using BNPL as a non-cash payment method. Looking Ahead in the BNPL Landscape.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JULY 15, 2020

On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. Meanwhile, loyalty (and closely-related customer experience) is deciding winners and losers. Some must stop immediately.

Fraud 150

Fraud Mobile Customer Experience Online 150

Insights on Business

NOVEMBER 8, 2018

At last month’s Money20/20 conference, the event brought over 10,000 people together and hosted speakers from start-up disruptors to incumbent financial institutions, and everything in between. Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience.

Industry 143

Industry San Francisco New York City Fraud 143

Insights on Business

SEPTEMBER 13, 2018

This layered architecture includes: A business services layer that contains business rules and is responsible for process orchestration, complex event processing, event-based routing, security, audit and other functions. A channel integration layer that enables an omnichannel customer experience.

Operations 184

Operations Case Study Customer Experience Analytics 184

Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Insights on Business

MAY 1, 2018

While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust and security is required, and advances made in payments technology are still needed. How can a bank modernize securely while lowering costs? Enter, the Payments Canada Summit. Biometrics.

System 126

System Payments blockchain Fraud 126

Celent Banking

NOVEMBER 7, 2014

Customer Experience continues to be a big theme. Facebook is doing some really interesting things on the commerce side: if they identify a group of profitable customers who have a certain profile (e.g., Security, as always, was a hot topic. If you’ve got questions about this or other events, please let us know.

Las Vegas 172

Las Vegas Conference US Customer Experience 172

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Event Hashtag: #Think2019. IBMFintech Twitter.

San Francisco 93

San Francisco CA social media blockchain 93

PYMNTS

JUNE 10, 2020

Even in pre-pandemic times,” he said, “some of the key initiatives from financial institutions were focused on improving the customer experience, while at the same time focusing on fraud prevention.”. Security, of course, is top of mind for all stakeholders across the financial services ecosystem.

Digital Banking 145

Digital Banking Mobile Security Examples 145

Insights on Business

NOVEMBER 26, 2019

In the former instance, the customer trusted the institution to protect them from such attacks, and the fraud took place anyway. Luckily, most jurisdictions have regulations in place to make a customer whole after such an event. Understanding the whole customer. “IBM

Fraud 91

Fraud Payments Innovation Customer Experience 91

Insights on Business

NOVEMBER 26, 2019

In the former instance, the customer trusted the institution to protect them from such attacks, and the fraud took place anyway. Luckily, most jurisdictions have regulations in place to make a customer whole after such an event. Understanding the whole customer. “IBM

Fraud 91

Fraud Payments Innovation Customer Experience 91

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. We’ve been long saying that financial services firms today are undergoing a radical transformation.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Insights on Business

FEBRUARY 13, 2019

Instead of departments like IT, they’ve created departments that correspond to a customer’s journey. Protection (Security). Revamping the company’s internal structure is one of the first steps Bradesco took to achieve the goal of creating experiences that meet expectations of millennials. Event Hashtag: #Think2019.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

APRIL 28, 2020

The pandemic and the recovery aren’t two separate events that will happen in sequence — but are two connected happenings playing out contiguously. Make payments safe, secure and easy by going contactless. Visa ’s Executive Vice President and Chief Product Officer Jack Forestell told Karen Webster that it’s the wrong question to ask.

Maine 273

Maine Payments Innovation Customer Experience 273

PYMNTS

JULY 15, 2019

Thwarting fraud and making usage as secure as possible are key concerns for Canadian trading platform Bitbuy. The company has focused tightly on security as it helps its user base purchase, sell and trade cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Litecoin and XRP.

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. Shaked Vax, Technical Sales Leader, IBM Security. Digital Trust is a promise between an institution and its customers.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Bobsguide

JULY 12, 2022

The accelerated trends for more digital banking, a declining use of cash for everyday payments, and a reduction in ATM networks are increasing the cost of managing, moving, and securing physical cash. This reduces the cost of cash operations to deliver the best customer experience.

ATM 88

ATM Management Customer Experience Operations 88

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

DECEMBER 21, 2020

Rich Stuppy, chief customer experience officer at Kount, told PYMNTS that his company’s platform is armed to repel this new wave of digital dining devils. Kount Control applies protection, policy customization and reporting to give restaurants [a] complete [safeguard against] account takeover,” he said.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

OCTOBER 11, 2016

That’s how Dan Charron , EVP and Head of Global Business Solutions for First Data , sees it and how he describes the latest rollout of its commerce technology solution at CenturyLink Field Event Center and CenturyLink Field, home of the Seattle Seahawks , aimed at taking the fan experience to the next level. Empowered By Data.

Payments 100

Payments Seattle Software Customer Experience 100

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

Insights on Business

OCTOBER 10, 2017

Here is a preview of our focus at this year’s Sibos: Enterprise blockchain – IBM is leading the advancement of blockchain with many projects under way in financial services including foreign exchange payments netting , private equity administration , securities lending and trade finance.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

PYMNTS

MAY 26, 2016

Average sales per employee are about a quarter of what they are at grocery stores, for example,” Hudson Riehle, NRA’s senior vice president of research, said during the industry event where the research was unveiled. This means hackers and criminals pose much less of a security threat. Mobile Ordering Meets Mobile Payment.

Mobile 132

Mobile Payments Las Vegas Operations 132

Abrigo

MAY 5, 2022

Podcasts for Bank & Credit Union Execs & Staff Are Plentiful; Here Are 10 Good Ones These banking podcasts discuss current events, strategic and policy issues, competition, digitalization advice, and more. And all release a new episode at least monthly. Would you like other articles like this in your inbox? NextGen Banker 10.

Community 195

Community Lending Maine Resources 195

PYMNTS

JUNE 28, 2017

That means security experts like Vancini and his team have had to develop new methods of identifying and authenticating users, based on the new spending habits of younger consumers. Making faster payments more secure. And, Vancini said, being plugged in is a good thing, at least as far as security is concerned.

Millennials 108

Millennials Security Mobile social media 108

Cisco

MARCH 18, 2019

After a week packed with amazing experiences at Cisco Live in Melbourne, all I can say is… this event was absolutely worth the trip. My first visit to Australia proved to be an incredible experience, complete with koalas, delicious food (thanks to great local recommendations), and, above all, fascinating conversations.

San Diego 54

San Diego Strategy Customer Experience Industry 54

Cisco

MARCH 18, 2019

After a week packed with amazing experiences at Cisco Live in Melbourne, all I can say is… this event was absolutely worth the trip. My first visit to Australia proved to be an incredible experience, complete with koalas, delicious food (thanks to great local recommendations), and, above all, fascinating conversations.

San Diego 48

San Diego Strategy Customer Experience Industry 48

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48