PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

FICO

DECEMBER 13, 2022

Biometric Security Crucial for Fraud Protection and CX. Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Customers Prefer Easy & Safe. Customers Prefer Easy & Safe. Customers Prefer Biometric Security.

Fraud 52

Fraud Security Survey Customer Experience 52

Perficient

NOVEMBER 1, 2023

Getting the foundational aspects done properly first ensures successful migrations and modernization efforts in the future, and helps you maintain a secure, governed, and transparent platform for meeting business objectives well into the future.” Contact us now to discover how our expertise can take your business to new heights.

Report 221

Report Strategy Digital Strategies Customer Experience 221

Abrigo

SEPTEMBER 11, 2023

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences.

Risk Management 195

Risk Management Data Technology Fintech 195

Perficient

SEPTEMBER 23, 2020

You can now (in IOS 14) build an App Clip that can surface your ordering feature without first requiring the user to download your full app. Apple can embed this clip into the experiences of other applications, making it quick and easy to spread your capabilities around. The impact on customer experience can be enormous.

Mobile 322

Mobile Apple Examples Technology 322

PYMNTS

DECEMBER 17, 2020

In the December edition of the Digital Fraud Tracker® , PYMNTS explores the latest in the world of fraud prevention, including the expanding threat of promotion abuse fraud, holiday season cyb ercrime schemes retailers are facing and the new fraud-fighting initiatives from retailers, banks and third-party security companies.

Fraud 255

Fraud Online Retail Examples 255

Perficient

NOVEMBER 19, 2020

What information is easily obtainable via social media, making it less useful for KYC and security purposes? Latency kills the customer experience, and many banks’ mobile apps are not fully optimized for mobile devices, with rich content slowing them down. Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Perficient

NOVEMBER 30, 2020

Today, almost every employee in financial services is a data analytics user who needs the speed and information equivalent to what they experience with personal consumer technology. And, of course, they need to trust the accuracy and security of that data.

Management 309

Management Data Analytics Course 309

PYMNTS

JANUARY 13, 2021

eCommerce consumers said security is important when shopping, and 83 percent said that transparent fraud protection information plays a large role in deciding which eTailer to do business with. For more on these and other digital fraud news items, download this month’s Tracker. Developments F rom The World Of Digital Fraud.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

JUNE 6, 2016

Customers are drawn to banking technology that is easy to use yet secure enough to safeguard their personal information. For major banks looking to gain consumer trust while staying ahead of the technological curve, creating services that are both simple and secure can be a major challenge. Shaping a streamlined experience.

Security 100

Security Technology Training America 100

PYMNTS

DECEMBER 29, 2016

Facing a downturn in customer foot traffic and fierce competition from major online players like Amazon, some physical retailers are now turning to Payments-as-a-Service solutions as a way to level the playing field by improving the customer experience.

Online 144

Online Report Massachusetts Customer Experience 144

PYMNTS

DECEMBER 11, 2019

Just beneath the smartphone glass, brainy new tech is powering payments in ways that emphasize security and speed, while keeping one eye fixed on customer experience. consumers, the latest Mobile Card App Adoption Report finds that over 40 percent of American shoppers have downloaded a payment app onto their phone.

Mobile 132

Mobile Cards Survey Millennials 132

PYMNTS

FEBRUARY 27, 2020

Meijer says its mobile app has been downloaded more than one million times. From traditional point-of-sale systems and in-store digital kiosks to mobile orders and eCommerce websites, convenience stores are taking a major step into the world of omnichannel sales,” according to Retail Customer Experience. “By

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

JANUARY 8, 2019

That’s why luxury retailers need to stay on their toes, according to Chief Information Security Officer Shamoun Siddiqui and Director of Security Architecture Kyle Ciborowski of Neiman Marcus. Luxury retailers typically operate in a ‘high-tough’ environment, designed to be as friction-free for the customer as possible,” Siddiqui said.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

SEPTEMBER 21, 2018

In the call center space, meanwhile, service providers are upping their use of automation and security technologies. Avtex is looking to help call center clients more securely handle customer payment information. For the full story, download the tracker. Around The Call Center World. About The Tracker.

Trends 152

Trends Security Technology Training 152

PYMNTS

DECEMBER 26, 2016

Here is the response from James Jenkins, director of payment security at CA Technologies …. In turn 2016 was the year that, in our opinion, three pillars for the future of payments emerged: eCommerce, data analytics and 3-D Secure 2.0. New payment experiences will continue to emerge and vary from merchant and issuer.

Payments 123

Payments eBook Analytics CA 123

PYMNTS

MAY 27, 2020

For more on these and other CU news items, download this month’s Tracker. How Balancing Members’ Needs Improves End-To-End ATM Experiences. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

SEPTEMBER 14, 2016

million in 2009, before new and more sophisticated security measures took effect. As new payment types are introduced, organizations need to prepare and learn from prior experiences. On the customer experience side of the transaction, it’s important for firms to balance security to customer experience in the channel.

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

JUNE 26, 2017

These services are not just enabling merchants to offer consumers greater convenience, but are also providing new opportunities to foster customer engagement, beef up payment security and collect data insights. Other payment solutions could improve the customer experience when car owners get their vehicles serviced at a dealership.

Report 150

Report Payments Meeting Tools 150

Abrigo

MARCH 3, 2022

CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market. You might also like this whitepaper on big opportunities in small business lending DOWNLOAD .

Lending 195

Lending Community Marketing Community Bank 195

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 144

How To Fraud Online Mobile 144

Insights on Business

JUNE 25, 2018

Subject matter experts share their experiences with IBM clients on how they’re changing the way they operate in the industry—implementing projects across cloud, AI, security, and blockchain, and finding new ways to partner with FinTechs. Download it here: Exponent Magazine, Issue 2. By Grace Brasington. By Don India.

Fintech 111

Fintech Technology Industry Customer Experience 111

NCR

NOVEMBER 6, 2017

Financial institutions that invest in bringing their ATM estate up to speed will see the benefits on various fronts, including security, revenue generation and customer experience.

ATM 40

ATM Customer Experience Security Resources 40

PYMNTS

SEPTEMBER 29, 2016

Wearables have created a market intersecting smartphones with fitness data collection, never mind all the apps that get downloaded with each device. Aetna announced it is subsidizing Apple Watches for selected employers and individual customers as this health care enrollment season heats up.

Apple 100

Apple Customer Experience Maine Tools 100

PYMNTS

JUNE 28, 2017

That means security experts like Vancini and his team have had to develop new methods of identifying and authenticating users, based on the new spending habits of younger consumers. Making faster payments more secure. And, Vancini said, being plugged in is a good thing, at least as far as security is concerned.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

APRIL 25, 2019

The new app can be downloaded starting May 20. PAUL Managing Director and Chairman Maxime Holder said, according to the report, “Launching a mobile payment and loyalty app is an instrumental tool for building on overall customer experience across our 37 UK shops.”. REPAY CEO John Morris said in the announcement. “We

Mobile 115

Mobile Payments Customer Experience Report 115

PYMNTS

JUNE 29, 2016

mPOS technology can be an efficient means to improve and enhance customer experiences that will bring them back to a store again and again. Here’s a sneak peek: Meeting customers wherever they are is what technology should do for merchants – not force them to make customers meet them there the terminal happens to be.

Retail 143

Retail Mobile Payments Software 143

FICO

DECEMBER 5, 2022

Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet along with digital adoption, FIs are also butting up against entrenched consumer thinking that creates security risks. Tue, 07/02/2019 - 02:45.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 108

How To Fraud Mobile Online 108

Abrigo

OCTOBER 21, 2021

Options for Using Excess Liquidity DOWNLOAD . Currently, the Fed is purchasing $40 billion in mortgage-backed securities and $80 billion in Treasury bonds each month. Ensure happy customers To attract lending opportunities, you can enhance the customer experience in both time and ease.

Lending 195

Lending Strategy Trends Marketing 195

PYMNTS

APRIL 29, 2019

Other incentives include storage lockers for eCommerce packages — one can easily spend an afternoon watching all that home security camera footage on YouTube of thieves stealing Amazon and other packages from customers’ porches, yards and driveways. However, once a customer downloads that app, loyalty and repeat visits tend to follow.

Mobile 152

Mobile Maine Trends Retail 152

PYMNTS

SEPTEMBER 21, 2018

Either way, airport retailers can generate incremental revenue by reaching customers throughout the airport. As it stands, travelers usually head straight to the gate after they leave security and tend not to leave that area. The Customer Experience.

San Diego 109

San Diego Baltimore Retail Washington 109

FICO

FEBRUARY 23, 2022

In September 2021, we commissioned a survey of 12,000 adults (1000 in each of twelve countries across the globe) to gauge consumer sentiment around fraud protection and customer experience. The majority prefer text (43%) while another 17% prefer email, despite security flaws described as early as 2016. Detection Score.

Fraud 98

Fraud Survey Customer Experience Retail 98

Cisco

JULY 29, 2021

The outcome to solve for is Experience Degradation which cannot be solved individually in each of the domains (application, network, security, infrastructure) but by intelligently taking a holistic approach, with the ability to drill down as required.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

Abrigo

MARCH 4, 2022

billion by 2023, synthetic identity fraud impacts customers' experiences and creates costs tied to collections. The most common method for developing a synthetic identity scheme begins with the theft of a Social Security Number (SSN). See this Customer Due Diligence Checklist to help strengthen your institution's program.

Fraud 195

Fraud Cards Software Trends 195

FICO

MARCH 1, 2022

Financial institutions should view this digital transformation surge as an opportunity to embrace intelligent technology that helps enable exceptional customer experiences and valuable outcomes. Financial institutions have access to a lot of data – from customers themselves, third-party organizations, meta data, and many other sources.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52