Perficient

APRIL 25, 2022

In our previous blogs , we’ve documented how insurance is a complicated product for the traditional commerce process. Purchasing can involve many channels from online to working with agents who are commissioned on what they sell, can the consumer really feel certain in their purchase decision?

Strategy 419

Strategy Analysis US Technology 419

Perficient

NOVEMBER 17, 2020

Many banks have leveraged digital technologies like cloud computing, robotic process automation, artificial intelligence, and chatbots in response to Covid-19. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs. Banks have seen a 14.5%

Mobile 294

Mobile Online Conference Customer Experience 294

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Solutions Architects.

Data 497

Data Customer Experience Analytics Industry 497

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). As of December 2018, Revolut had 200,000 Irish customers , an increase of fourfold in just over a year. The Know-Your-Customer (KYC) conundrum.

Customer Experience 178

Customer Experience Online Millennials social media 178

Abrigo

AUGUST 25, 2021

Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings. So, how will your financial institution set itself apart and be the one the customer chooses?

Lending 195

Lending System Community Retail 195

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

DECEMBER 4, 2020

Onboarding customers and easing checkout processes are key issues for eCommerce companies. Not getting this right can cost online merchants as much as $4 trillion due to cart abandonment. Address verification and validation technologies have emerged to help co mpanies ease these issues.

Tools 169

Tools Study Online Meeting 169

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

JUNE 8, 2020

Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. Automation will help us take all the rules and data from four or five disparate systems and aggregate them into one response document,” Munro said.

Retail 142

Retail Management Customer Experience Capital 142

Perficient

MARCH 3, 2023

Once the business outcomes and pain points have been documented and prioritized and technology has been assessed, Perficient recommends that the next step be to determine what the inventory visibility capability should be. In this blog, we thought to offer the recommended next steps in the supply chain visibility journey.

blockchain 275

blockchain Management Regulation Resources 275

Abrigo

FEBRUARY 23, 2022

The consumer demand for digitization and customer-centric banking is higher than ever. According to the ABA report, smaller banks tend to lag in technology adoption for lending, which means they have tremendous opportunity to improve the efficiency and profitability of small business loans. According to a J.D

How To 195

How To Lending Software Survey 195

Accenture

APRIL 23, 2019

Advances in technology and a push towards “consumerization” in business-to-business (B2B) payments is resulting in providers offering more digital tools than ever before. Beyond payment technology, significant investment has been made in improving the customer experience through user interface enhancements.

Tools 151

Tools Payments Cards Online 151

Perficient

AUGUST 30, 2020

In my experience building healthcare journey maps, the most important factor is to have a solid foundation in healthcare. The person who builds the journey map should have a strong knowledge of typical healthcare processes, know what types of technology might be involved, and be practiced in demonstrating empathy with patients.

How To 332

How To Cards Online Survey 332

Perficient

MAY 21, 2021

Grow Better is a web app where users can log data and photos to document every step of their plant’s growth. The user can learn from past mistakes or mishaps and has the opportunity to watch their plant grow in real-time with photo documentation. Technology Stack: PostgreSQL, Flask, SQLAlchemy, React, Material UI, ChartJS.

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

DECEMBER 11, 2020

In the accounting profession, manually having to determine the fiscal value of services provided, and creating physical documents to bill clients, is a significant use of valuable time that could otherwise be spent on driving revenue for the firm. The Customer Experience. There is a lot of friction in that process.".

Customer Experience 223

Customer Experience Payments Industry Trends 223

Gonzobanker

MARCH 13, 2018

Not surprisingly, many look to technology to support the transformation. Technology decisions can unduly—and sometimes unwittingly—drive the transformation process, however. We’ve seen numerous banks make critical technology investments before they thoroughly defined the business issues they were looking to address.

Lending 60

Lending Technology User Experience Data 60

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. The COVID-19 pandemic demonstrated the need to engage, communicate, and support customers who cannot visit a physical store, which made the need for an accessible presence more critical.

UX 531

UX Guidelines Compliance Study 531

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. of its residential closed mortgage transactions use its online mobile app.

Lending 91

Lending Community Bank Community North Dakota 91

ZootBlog

FEBRUARY 12, 2016

The experience left me wondering, with today’s technology how could this be possible. There seemed to be several pain points in this lengthy process—from a lack of updated technology to systems that don’t talk to each other. In fact, nearly 15 years ago I opened an ING account entirely online.

Community Bank 63

Community Bank Community Technology ATM 63

FICO

MAY 7, 2020

Before COVID-19, a FICO survey of more than 5,000 consumers found that 89% of consumers would open some kind of financial account online, and 74% would open a mobile phone account online. This means that, at the online point of sale, you need to find out: Does the identity exist? passport or driver’s license).

Customer Experience 52

Customer Experience Guidelines Regulation Online 52

PYMNTS

MARCH 13, 2019

Additionally, as many as 46 percent expect to see better customer experiences. And it is customer experience that has spurred 56 percent of companies to embrace open banking , with 53 percent citing the need to be innovative and competitive across financial services.

Study 155

Study Customer Experience Fintech Survey 155

Abrigo

FEBRUARY 27, 2020

Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. The list goes on, and we haven’t even gotten into creating closing documents or credit presentations. Abrigo's Business Lending Readiness Survey found many processes stymie those efforts.

Lending 243

Lending Survey Data System 243

Perficient

SEPTEMBER 2, 2022

To me, the companies that did best were those who invested and used the underlying technology to enhance the customer experience and streamline operations. It was a distributed ledger technology that kept their chain of shops filled with the supplies needed to make delicious mouth-watering pizza. Very inefficient.

blockchain 55

blockchain Customer Experience Examples Leadership 55

PYMNTS

OCTOBER 11, 2018

Banking technology provider Avoka recently released its own survey on SMB bank customers to assess their satisfaction with their current financial service providers. For example, one-third said they are unable to sign documents digitally, even though most agree it is a useful feature.

Digital Banking 172

Digital Banking Survey Online Report 172

Independent Banker

OCTOBER 31, 2022

From gaming and online advertisements to autonomous vehicles and smart homes, artificial intelligence (AI) is used in a wide variety of ways. Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. Here are common issues customers experience that AI could improve. “My

Community Bank 91

Community Bank Community Customer Experience Data 91

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. QSR Innovation.

Innovation 148

Innovation Retail Operations Technology 148

Independent Banker

AUGUST 26, 2015

Paperless document-signing technology is growing among banks and consumers. But with the emergence of electronic signature technology, we’ve had to rethink some of assumptions. However, the adoption of electronic signature technology hasn’t been an easy undertaking. By Mark Pfeifer.

Community Bank 70

Community Bank Minneapolis Community Online 70

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

NOVEMBER 2, 2020

As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. percent of consumers who have shifted to grocery shopping online plan to maintain at least some and possibly all of their new digital shopping habits, meaning only 14.7

Study 205

Study Cards Payments Innovation 205

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. In many cases, applicants have to physically travel to the nearest branch to submit ID documents. We also keep a close eye on emerging cyber threats and data breaches.

Innovation 140

Innovation Knowledge Base Online Mobile 140

Gonzobanker

AUGUST 28, 2020

Providing a top-notch digital customer experience is critical to an institution’s competitive future. But as with any new technology, only meticulous planning will ensure an institution’s success in the new digital landscape. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Cisco

APRIL 19, 2021

Because more and more devices such as smartphones, tablets, displays or IoT systems are going online, and data traffic is growing rapidly. 5G in particular, i.e. the fifth generation of mobile communications, has a direct impact on business with end customers. Greater security for customers. More powerful digital offerings.

Mobile 100

Mobile Video Data Security 100

PYMNTS

JANUARY 22, 2021

Consumers are going online to complete their shopping during the pandemic — even for major purchases typically done in person, such as buying a car. As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place.

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

DECEMBER 30, 2016

Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms. Cyr and Chion highlighted that a unifying factor in all of the trends is customer experience.

Retail 123

Retail Online Customer Experience Trends 123

Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. Expand self-service, including the ability to securely exchange documents and open accounts and new services.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

William Mills

APRIL 27, 2017

With the Fannie Mae and Freddie Mac still in recovery there has not been great investment in mortgage technology. These folks are may be one of the companies that bring 21st Century technology to the industry. They invested in new technology and are promoting the heck out of it. Omnichannel campaigns online.

San Francisco 68

San Francisco social media San Jose Customer Experience 68