PYMNTS

NOVEMBER 11, 2019

Data holds the key to helping modern enterprises develop effective anti-fraud strategies. Many businesses are sitting on massive troves of it, but they are also facing down the three “V’s” of data complexity — velocity, variety and volume — which can make tackling fraud even harder. . Structured Versus Unstructured Data.

Analytics 116

Analytics Data Fraud Tools 116

PYMNTS

APRIL 22, 2020

Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. New account fraud is a significant problem for FIs, with 48 percent of values generated from fraud attempts coming from accounts that have only been open for one day, according to a recent report.

Security 133

Security Data Fraud Tools 133

PYMNTS

JUNE 15, 2017

Can data make all the difference in the fight against payments fraud? Yes — if you know what to do with the data, and if you know where to find it in the first place. The discussion played off the findings of a new whitepaper from the firm titled, “Driving Up Conversion with Effective Fraud Management.”.

Fraud 115

Fraud Data Tools Management 115

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8

Survey 52

Survey Fraud Digital Banking social media 52

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

SEPTEMBER 8, 2020

"The world of consumer credit and data isn't perfect, but it's gotten a lot better, and a lot of those improvements come from the requirements of the Fair Credit Reporting Act," Mack said in a recent conversation with Karen Webster. It's really governed a lot of the quality controls around consumer data. On Tuesday (Sept.

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

MARCH 11, 2016

As the environment itself becomes more heavily regulated to ensure transactions that require the exchange of sensitive identification or financial data are safeguarded, the challenges to accomplish this can become even more daunting. Data can’t sit in a vacuum, it must be usable and relevant to your sales process,” Bise continued.

Data 100

Data Customer Experience social media Fraud 100

PYMNTS

MARCH 28, 2018

billion due to fraud in 2016, and a significant portion of that stems from chargeback fraud. According to LexisNexis , chargeback fraud accounts for 28 percent of all fraud that occurs at an eCommerce company, tied for first place with “ friendly fraud.” Compromise Security For Customer Experience.

Security 110

Security Strategy Fraud Customer Experience 110

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

MAY 23, 2024

Some financial institutions have recently converted core systems, but they haven’t seen material improvements to their customer experience or efficiency. In addition, with social media users ready to expose any impact to customers, financial institutions are anxious about taking undue risks in a core systems project.

System 88

System social media Technology Training 88

PYMNTS

SEPTEMBER 5, 2019

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S.

social media 116

social media Fraud Tools Knowledge Base 116

NCR

MAY 22, 2017

Big data has been one of the tech industry’s most popular buzzwords for a few years now. But as the number of data sources grows and technology to process it becomes more powerful, the trend is changing from a nice-to-have addition to becoming an essential part of any company’s offering. Fighting fraud.

Big Data 85

Big Data Data social media Fraud 85

FICO

DECEMBER 20, 2022

5 Ways Digital Payments Will Change FIs and Fraud in 2023. Financial institutions (FIs) are not letting fraud trends like scams fade into background noise, but fraud awareness is rising among customers and both the banks and customers are eager to mitigate as much as possible. FICO Admin. Tue, 07/02/2019 - 02:45.

Fraud 52

Fraud Payments South Carolina Compliance 52

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JUNE 16, 2020

Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to advertise new menu items, interact with customers and drive business to their locations and mobile apps. Social Media Schemes.

social media 152

social media Fraud Google Mobile 152

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020, which has prompted some online marketplaces to work on resolving fraud repercussions. Social Media.

Online 101

Online Fraud Branding social media 101

Abrigo

MAY 5, 2022

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. Fraud Prevention. If you have an interesting podcast to share, please send it to marketing@abrigo.com. Financial Businesses.

Community 195

Community Lending Maine Resources 195

PYMNTS

APRIL 24, 2019

Reports have appeared all over social media, particularly via Reddit and Twitter , about Chipotle user accounts being pirated, with hundreds of dollars’ worth of food ordered to customer cards that those customers never saw. Are the customers wrong? That means the challenge for merchants is about data and vision.

Trends 169

Trends Tools social media Data 169

PYMNTS

JANUARY 22, 2020

Among the keys to that approach, according to Parsons, are significant advances in data collection and analysis, along with new retail technologies (voice, augmented reality) that both fuel the new omnichannel push and spark consumer interest in those newer retail experiences. Trust has a lot to do with experience,” Parsons said.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

APRIL 21, 2016

The firm’s gMobile solution, which helps authenticate users and delivers real-time risk analysis across mobile channels, debuted late last year, and McAlear said that the platform “enables delivery of a frictionless customer experience, requiring no additional customer input, scripting or burdensome software downloads.”

Mobile 100

Mobile social media Fraud Data 100

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

NCR

FEBRUARY 12, 2018

But with it comes a range of concerns that the opening up of banking data to third-party providers will leave traditional banks vulnerable to faster-moving, innovative new competitors. Data protection risks (74 percent) and the potential for cyber attacks or viruses (69 percent) were also named as major concerns.

social media 70

social media Innovation Meeting Data 70

PYMNTS

JUNE 28, 2017

Some of those tools are designed to help the financial institution better understand existing customers — using data from spending histories, for example, to help determine typical activity for individual customers and flag inconsistent or fraudulent charges. “If

Millennials 108

Millennials Security Mobile social media 108

ZootBlog

DECEMBER 14, 2015

Learning how to harness big data and make it useful, complying with EMV, and understanding the impact of mobile wallets and disruptive competitors were just a few that made headlines. For instance, analyzing Twitter comments posted by customers regarding their experience at the branch offers rich data sets.

Mobile 70

Mobile Customer Experience Analytics social media 70

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

PYMNTS

JUNE 3, 2016

To adapt, let alone thrive, businesses with store locations must embrace EMV, the latest in payments security and authentication, especially considering the retailers themselves have taken on more responsibility for fraud after 2015’s liability shift. The challenge for the last year has just been educating our customer base.

Retail 100

Retail Apple Fraud Online 100

Cisco

APRIL 2, 2018

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. It’s hard to ignore the data that shows financial firms who have reached an advanced digital stage report an 8.6%

social media 48

social media Tools Industry Retail 48

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security. What else can it do, though, especially for online marketplaces?

Customer Experience 109

Customer Experience Millennials Retail social media 109

FICO

MAY 3, 2023

In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. Their top five responses provide a blueprint of customer-friendly steps banks can take to counter RTP scams and improve customer experiences when scams occur.

Fraud 10

Fraud Survey Customer Experience Management 10

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Here are our top 5 posts from 2020. #1.

Analytics 52

Analytics Analysis Lending Management 52

NCR

JANUARY 17, 2018

If they have a complaint, for example, they expect to get a response via social media within minutes, while the idea of waiting up to five working days for an application to be processed is completely alien to many. A real-time insight into experience. But what does this mean for the banking sector?

Customer Experience 71

Customer Experience Analytics social media User Experience 71

William Mills

MAY 10, 2016

They offer chat bots for customer support, with the ability to create custom bots. One use case is to use a bot, via text messaging, to help customers when they have potential credit card fraud. They use Natural Language Processing algorithms for the customer interaction. 12:32 pm Payment Data Systems – [link].

San Jose 40

San Jose Customer Experience Mobile social media 40

NCR

JULY 31, 2017

As we explored in the first part of this two-part guide, digital banking fraud is an escalating threat to financial institutions and their customers. Digital banking fraud can take many forms, such as identity fraud and account takeover , which are becoming increasingly common. ” Tracking non-financial data.

Fraud 74

Fraud Digital Banking social media Security 74

FICO

MAY 19, 2021

What Is First-Party Fraud? From banks to telcos to debt collection agencies, what looks like unrecoverable bad debt may in fact be first-party fraud. For many people, the word “fraud” evokes images of shadowy criminals using stolen identities and purloined credit card information to commit financial crimes. by Matt Cox.

Fraud 52

Fraud Groups Analytics Compliance 52

CB Insights

APRIL 10, 2019

These actions can then be combined with “infrared image information, thermal imaging data, or other such information” for more robust authentication. For example, algorithms can track color changes in two areas of the face, like regions near the eyes and cheek, using that data to calculate heart rate detection. Healthcare.

Industry 78

Industry Examples Security Technology 78

FICO

MAY 19, 2021

For many people, the word “fraud” evokes images of shadowy criminals using stolen identities and purloined credit card information to commit financial crimes. Perhaps surprisingly, consumers sometimes use their own personal information to commit fraud. Both of these crimes are first-party fraud.

Fraud 52

Fraud Groups Analytics Compliance 52