Perficient

OCTOBER 15, 2020

The world of modern data and analytics continues to evolve and is very exciting. The change really began in earnest about 10 years ago with the introduction of Hadoop and big data processing. While this explosion of data use cases started on premises, it is most certainly migrating to the Cloud as the primary platform.

Analytics 332

Analytics Data Video Big Data 332

PYMNTS

JANUARY 14, 2021

Forty-two percent of respondents report using mobile apps as their main source for financial education, and 36 percent report using social media to learn about financial products. Rich media content such as on-demand video, meanwhile, is an appealing tool for accessing relevant, targeted information for nearly half of consumers.

Video 224

Video social media Millennials Data 224

Perficient

JULY 10, 2023

Uses social media and analytics to assess market sentiment and generate prescriptive insights on threats to brand reputation. Conducts continuous assessments of key customers for deposit outflow risks and 360° customer value to direct targeted campaigns to those customers and/or specific market segments.

social media 170

social media Risk Management Analysis Industry 170

Perficient

SEPTEMBER 8, 2021

In a commoditizing marketplace such as personal lines, a personal experience is an opportunity for carriers to differentiate themselves from one another and create value that the insured will reward with retention and share of wallet.

social media 477

social media Analytics Maine Study 477

PYMNTS

MARCH 26, 2020

If a retailer has been focused on an excellent customer experience, that should drive messaging to all three groups. Part of that communication and brand strategy must include social media, which too many retailers have de-emphasized. Dive into new data, he says.

Branding 145

Branding Retail social media Customer Experience 145

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

NOVEMBER 21, 2018

In less than 30 seconds, the system can get a scan of over 70 data points. After consumers go through that process, they can “try on” the items through a setup that Zaveri describes as “one of the most powerful digital experiences in commerce that exists today.” They’ve had phones for as long as they can remember.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Perficient

APRIL 20, 2023

That’s a whole lot of consumers, all of whom come with unique expectations, needs, and data. And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts. prefer to bank via a mobile app or website.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Insights on Business

JANUARY 10, 2017

The fuel for digital reinvention is data. Businesses have access to massive amounts of data about clients, their likes, dislikes and buying habits. Some data last only a fraction of a second, others are stored in vast clouds. And data can be structured in databases or unstructured in social media and video.

Customer Experience 87

Customer Experience social media Video Innovation 87

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. trillion) in 2017.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

DECEMBER 8, 2020

These companies are experimenting aggressively with personalized search experiences, attribute-based contact routing, custom call scripting, and social media text analysis to know when and what to communicate to consumers, predict actions, optimize offers, and identify when they are ready to buy.

Analytics 309

Analytics Leadership social media Data 309

South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. Further, the data required for most data models, such as credit score, lagged by days or months and couldn’t give Nubank an accurate enough picture.

Branding 221

Branding social media Strategy Data 221

PYMNTS

JULY 27, 2020

Banks and credit unions (CUs) are realizing that they need more insightful data gathering and analysis to help them separate bad actors from legitimate customers as quickly and seamlessly as possible, explained John Kelly , chief administrative officer at 2 million-member-strong Pentagon Federal Credit Union. Nontraditional Data.

Data 146

Data Fraud US social media 146

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JUNE 17, 2020

With its new importance as a revenue stream, mobile ordering is driven in part by reviews and the exchange of customer data. Where you find customer data, you also find cybercrooks. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

PYMNTS

APRIL 22, 2020

FIs should thus consider which details they are using during this process, as access to valid and current data is critical, and its impact on authentication and customer satisfaction has grown as more users start asking for digital banking services over in-person ones. Data and Authentication Frustrations.

Security 133

Security Data Fraud Tools 133

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

NOVEMBER 11, 2019

Data holds the key to helping modern enterprises develop effective anti-fraud strategies. Many businesses are sitting on massive troves of it, but they are also facing down the three “V’s” of data complexity — velocity, variety and volume — which can make tackling fraud even harder. . Structured Versus Unstructured Data.

Analytics 116

Analytics Data Fraud Tools 116

PYMNTS

JUNE 18, 2019

For example, Pinterest teamed up with WooCommerce to help businesses build eCommerce sites and unique customer experiences. The company has also linked up with shopping experience platforms like Shoppable , MikMak and Basketful to connect the dots between a pinned image and a retailer that can get the product to a customer.

social media 115

social media Study Retail Customer Experience 115

PYMNTS

JULY 18, 2016

Big Data can present big rewards or big headaches for retailers. A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment. What to do with all of this data?

Data 100

Data Big Data Analytics social media 100

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

NOVEMBER 19, 2020

Only 30% of customer prospects who visit bank websites looking for an account will carry on through to the product details page, and just 13% will complete the application. Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved.

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

MARCH 11, 2016

As the environment itself becomes more heavily regulated to ensure transactions that require the exchange of sensitive identification or financial data are safeguarded, the challenges to accomplish this can become even more daunting. Data can’t sit in a vacuum, it must be usable and relevant to your sales process,” Bise continued.

Data 100

Data Customer Experience social media Fraud 100

PYMNTS

JUNE 21, 2017

Through this partnership, Melissa Shoes customers were able to view various fashion designs through digital lookbooks, print photos of in-store social media posts, enable real-time rewards, gamify the shopping experience and participate in additional customer loyalty-focused activities.

social media 195

social media Retail Branding Innovation 195

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). When onboarding a new customer, there are a few techniques to combine the best customer experience with meeting regulatory expectations which can be used in tandem.

Customer Experience 178

Customer Experience Online Millennials social media 178

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

Insights on Business

JUNE 14, 2017

More than ever – millennials seek customized experiences without a corresponding increase in prices. Cognitive systems are pivotally helping banks enhance customer experiences, uncover new insights, and improve speed and quality of decisions. Interact using natural language, context and reason.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. An AI-Powered Visual Shopping Experience For Millennials, Gen Z.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

SEPTEMBER 29, 2020

Building “stickiness” into the digital experience. Health systems that succeed in building “stickiness” do things like use gamification and social media tools. It’s the social media or TurboTax experience. As data security risks increase, so do opportunities to earn consumer trust.

social media 294

social media System Retail Online 294

PYMNTS

MAY 30, 2018

In a recent interview, Lord explained how NARS is working to carve out its niche by investing in data and personalization tools for both online and offline customers. The goal is to provide beauty customers with a simple and enjoyable omnichannel experience — one that will keep them coming back to shop with the brand again and again.

Data 110

Data Branding social media Online 110

PYMNTS

FEBRUARY 21, 2017

Retailers from Macy’s to Walmart and more were discussing how best to utilize data to provide a more custom experience for consumers in-store. For example, Intel’s keynote speech was titled Driving Retail Transformation: How Data and Smart, Connected Technology Deliver Amazing Customer Experiences.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

MARCH 20, 2020

Bad actors are tapping into personally identifiable information (PII) gathered from previous hacks to orchestrate their increasingly sophisticated efforts, including data purchased from the dark web to hide their tracks or pieces cobbled together from several victims to create difficult-to-detect synthetic identities. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

JULY 18, 2017

It also turns out the much-vaunted social media generation is less inclined to use social media than you’d think. Perhaps we should not be all that surprised at the findings, or that social media has a way to go before becoming banking itself becomes truly “social.”

Millennials 144

Millennials social media Survey Online 144

PYMNTS

NOVEMBER 5, 2019

When it comes to financial services, some 40 percent of those firms are the “furthest along” in the use of advanced data analysis to spark innovation — that makes financial services among the top industries when measured by the practice, behind pharmaceutical and medical companies, at 43 percent. 2020 Innovation Sparks.

Innovation 102

Innovation Report social media Data 102

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience.

Policies 195

Policies Training Customer Experience Examples 195