Abrigo

OCTOBER 20, 2020

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Plan for new technology and innovations.

Management 195

Management Lending Community Strategy 195

South State Correspondent

MARCH 14, 2024

That $1 invested in a new product to an existing customer base is usually above 20%. This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell.

Innovation 195

Innovation Strategy Capital Comparison 195

Perficient

FEBRUARY 24, 2021

Over the course of nearly a decade at General Electric, he reinvented the company’s sprawling appliances division, devising ways to grow share and profitability, all the while competing against an ever-increasing number of entrants. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer.

Branding 441

Branding Case Study Digital Strategies Strategy 441

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Strike early and often to keep the customer building their relationship with your bank. However, this was the most common structure.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. But of course, it didn’t. Digital Transformation: Across industries, optimizing customer experiences through digital transformation is a common challenge. That was before the pandemic.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. The company said eBay sellers will not need to change their accounts and can log in and manage listings on a daily basis.

Payments 149

Payments Customer Experience Risk Management America 149

Perficient

OCTOBER 29, 2020

That’s why you need a solution that helps the sales team manage the sales process and close the deal faster. CPQ is a technical platform that you can use to manage products and simplify the sales process. Also, during any manual sales process, you need to consider a lot of things, such as: Selling products depending on customers.

Management 247

Management Industry Customer Experience Examples 247

Bobsguide

JUNE 3, 2022

Stefano Cipollone, Auriga’s Business Development Manager, reveals why WinWebServer (WWS), the integrated ATM acquiring solution, was selected and what it means for customers. Very proud, of course, as it proves our ongoing commitment and investments have found an important new appreciation on the market.

Innovation 147

Innovation ATM Software Policies 147

FICO

MAY 19, 2020

So, I thought I would outline my top 5 fraud manager considerations during COVID-19. So what must we consider when it comes to our customers, the fraudsters and our anti-fraud teams. 2) Top 5 Fraud Manager Considerations During COVID-19: Scams are now tailored, so we need to modify our strategies. Card Fraud.

Fraud 52

Fraud Management Handbook Cards 52

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

NOVEMBER 25, 2019

You tap on the message and join,” he said, adding that such QSR operators as Jimmy John’s, Panera and Yogurtland are using the technology for their loyalty programs. “If Of course, as Robbins pointed out during the PYMNTS interview, QSR loyalty is not the only real or potential use for NFC in payments and commerce.

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

NOVEMBER 26, 2018

7-Eleven, the convenience store operator, announced on Monday (Nov. The company said it has plans to expand to more stores during the course of the next few months. ” With the world getting increasingly digital , 7-Eleven has been making a push to roll out services that will enhance the experience for customers. .

Mobile 139

Mobile Customer Experience Course Payments 139

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. QSR Innovation. Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

JULY 31, 2019

an effort that was already operating in Europe and Asia-Pacific. Visa, of course, provides entry into that program, and acts as mentor, helping FinTechs navigate the multiple moving parts that is the dynamic landscape of digital payments and new tech. Whole Ecosystem. That’s what the U.S.

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. For smaller operations, the job might be more challenging “to demonstrate that they are complying” by the rule deadline date. Quick, Secure Validation.

Payments 178

Payments Fraud Security Customer Experience 178

South State Correspondent

OCTOBER 12, 2022

Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change the course of your bank. The Problem with Focusing on Customer Service.

Study 195

Study Examples Branding Survey 195

PYMNTS

AUGUST 7, 2020

While operating in a faraway location won’t deter an online shopper from making a purchase with a retailer selling across borders, a lackluster checkout and payments experience could. “The big thing here is providing a sense of certainty, and a level of clarity and transparency,” he said. .”

Policies 302

Policies Online Retail Payments 302

South State Correspondent

AUGUST 10, 2023

A customer gets on their mobile phone to send a payment, and the dirty secret is we “memo post” that debit, changing the customer’s balance and making them think the money is no longer in the account. The reality is, of course, the money is technically there. If all that isn’t complex enough, it gets worse.

System 195

System Examples Operations Data 195

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it!

How To 144

How To Fraud Online Mobile 144

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

MARCH 24, 2020

To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem. Determining a company’s main motivation is especially important since the lines between payments monetization and customer experience continue to blur.

Innovation 141

Innovation Payments Software Customer Experience 141

FICO

OCTOBER 12, 2022

Market-leading operators are incorporating mathematical optimization and simulation to continually learn and improve their acquisition strategies, customer experience and customer retention. Proactive Risk-Aware Management is Everything When it Comes to Retention. There’s a mass of customer data available.

Marketing 96

Marketing Analytics Customer Experience Data 96

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it!

How To 108

How To Fraud Mobile Online 108

PYMNTS

JUNE 25, 2019

The ways banks approach these relationships and develop new products is rapidly changing as PSD2 solidifies its grip in the EU, according to Markos Zachariadis, associate professor of management and information systems at Warwick Business School. Open Banking and the Customer Service Shift.

Fintech 122

Fintech Customer Experience Data User Experience 122

FICO

JULY 15, 2022

Optimization and automation are fundamentally changing the way insurers use data and AI to operate and better serve customers. In fact, top performers are now either partially or fully delivering automated claims management underpinned by a cloud infrastructure. Augmenting Claims Management. To find out more, click here.

Customer Experience 52

Customer Experience Analytics Management Strategy 52

PYMNTS

JANUARY 28, 2020

The problem can be especially acute when it comes to financial institutions (FIs), said John Owens, general manager of Elan Credit Card , in a new podcast interview with PYMNTS. The problem often stems from the environment in which they are operating — one that can put the brakes on innovation, even when innovation is key to thriving.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

DECEMBER 12, 2019

To get there (to take the next step and offer transactions as a seamless part of the continuum of browsing, shopping, checkout and buying), merchants need information that improves the customer journey, as well as their own operational efficiencies. All data is, of course, not created equal, she cautioned.

Data 149

Data Payments Software Course 149

PYMNTS

MAY 20, 2020

A vast majority of us, of course, are working from home — perhaps not even our homes, but via shelter-in-place locations with family and friends. Some merchants, operating primarily across offline channels, have had to go digital in a hurry.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

SEPTEMBER 14, 2016

ACI advocates that effective fraud prevention means firms must monitor cohesively across the channels in which they operate. On the customer experience side of the transaction, it’s important for firms to balance security to customer experience in the channel. contact-form-7].

Fraud 100

Fraud Payments Customer Experience Exercises 100

FICO

JANUARY 17, 2022

On the other hand, customers under financial stress should be spoken to sooner rather than later, so that there is sufficient time to resolve the problem and prevent accounts from rolling to later stages of delinquency. Mini Workflows Define the Customer Experience. Agility Is King in Digital Debt Collection.

Strategy 52

Strategy Analytics Management Customer Experience 52

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195

Community Lending Maine Resources 195

PYMNTS

JULY 15, 2019

A lot of criminal actors start to get it into their heads that because they’d be using the nontraditional medium of cryptocurrency, there’s no course for law enforcement, so trading platforms like ourselves along with regulators need to catch these actors,” he said. But that’s not the case [for businesses that are staying vigilant].”.

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

PYMNTS

AUGUST 21, 2019

Traditional hotels and motels have the benefit of consistency: One knows what they are getting end-to-end when they check into a Hilton or Marriott , as sameness of experience is critical to those brands. And, of course, hotel rooms can be rather small and confining – particularly when staying in them for more than a night or two.

Course 115

Course Branding Customer Experience Examples 115

PYMNTS

JANUARY 18, 2018

Banks, of course, cannot ignore the FinTech threat. EY pointed to previous research from its FinTech Adoption Index, released last year, which found that customers are attracted to FinTech offerings thanks to their “simpler, more convenient, more transparent and more readily personalized” services. Competitive Disruption.

Regulation 156

Regulation Innovation Fintech Marketing 156

Insights on Business

FEBRUARY 27, 2019

It is hard to remember how we managed with the rudimentary tools of ten years ago; so turn on your imagination and wonder what banking will be like ten years from now. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect?

Customer Experience 107

Customer Experience Mobile Millennials Examples 107