Perficient

MARCH 8, 2023

Fortunately, most societies today don’t legally bar women from partaking in these tasks, but the ancient history of shutting doors on women seeking greater financial control has left an undeniable gender gap in the world of financial services and a lingering, detrimental attitude that money management is a man’s job. households.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

OCTOBER 19, 2018

How it goes wrong — Francis Hondal, president of loyalty and managed services at Mastercard , told Karen Webster — is usually not as important as the fact that things did go wrong, at least from the consumer perspective. Travel is the ultimate experience. Of course, the definition of “sideways” varies from customer to customer.

Management 155

Management User Experience Data Conference 155

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. The company said eBay sellers will not need to change their accounts and can log in and manage listings on a daily basis.

Payments 149

Payments Customer Experience Risk Management America 149

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. said Rainey.

Analytics 293

Analytics Examples Trends Operations 293

FICO

MAY 19, 2020

So, I thought I would outline my top 5 fraud manager considerations during COVID-19. So what must we consider when it comes to our customers, the fraudsters and our anti-fraud teams. 2) Top 5 Fraud Manager Considerations During COVID-19: Scams are now tailored, so we need to modify our strategies. Card Fraud.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

MARCH 6, 2019

If there’s one word that defines it all (what consumers and merchants want, and are pursuing in a world where omnichannel is a Holy Grail across brick-and-mortar and online activity), it would be “frictionless.”. Use cases span the gas pump, the retailer’s aisle, the kiosk and, of course, online.

Retail 148

Retail Payments Online Course 148

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it!

How To 144

How To Fraud Online Mobile 144

PYMNTS

NOVEMBER 13, 2020

But the change, originally mandated by the Revised Directive on Payment Services ( PSD2 ), may catch more than a few firms across the merchant, acquirer and issuer spheres unprepared, according to Spencer McLain , vice president and general manager of EMEA at Ekata. Robust risk analysis (and exemptions), of course, need data.

Analysis 154

Analysis Online Data Customer Experience 154

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. Barrett explained.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it!

How To 108

How To Fraud Mobile Online 108

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. A vast majority of us, of course, are working from home — perhaps not even our homes, but via shelter-in-place locations with family and friends.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

SEPTEMBER 14, 2016

In a world where transactions now take seconds rather than minutes, hours or days to process and approve, the prevention controls must be exercised in real time with intelligence applied across the medium of channels that might be used in today’s digital world, including cards and online banking transactions. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

MARCH 17, 2020

Mobile ordering apps are par for the course for today’s quick-service restaurants (QSRs), and large chains that do not offer mobile ordering are notable exceptions. Those apps need to match or exceed those competitors offer as customers expect to have the same seamless ordering experiences no matter the restaurant from which they order.

Mobile 168

Mobile System Online Data 168

PYMNTS

FEBRUARY 13, 2020

The conversation came against a backdrop where NCR has been moving more deeply into mobile and online banking. Among the key focal points for NCR looking ahead lies expanding card management and commerce capabilities. Offering a continuum of digital banking services, of course, brings to mind the advent of Open Banking.

Millennials 231

Millennials Digital Banking Mobile Course 231

PYMNTS

JANUARY 28, 2020

The problem can be especially acute when it comes to financial institutions (FIs), said John Owens, general manager of Elan Credit Card , in a new podcast interview with PYMNTS. But that’s not the whole story, of course. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Are firms getting the proverbial bang for the buck? Data Matters.

Data 296

Data social media Tools Analytics 296

PYMNTS

DECEMBER 24, 2020

And while the shift to digital in grocery wasn’t premised on quite the same type of necessity seen in restaurants, consumer’s pressing concerns about their safety combined with the increased convenience of digital shopping have pushed the grocery game online in heretofore unseen ways. Kount Chief Customer Experience Officer Rich Stuppy.

Study 206

Study Industry United States Innovation 206

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

OCTOBER 16, 2017

The client base we have here is, of course, what you would expect – the landed estates and the gentry, that traditional wealth – and that’s a big part of what we’ve had as a bank.”. The bank is adding approximately 1,800 new clients each year, though its RBS wealth management department has seen a 3 percent decline.

Customer Experience 100

Customer Experience Course Report Online 100

NCR

OCTOBER 5, 2016

For businesses, the digital revolution has opened up a world of opportunity for reducing costs, achieving new efficiencies and engaging with customers. But it’s important to remember that the growth of mobile, online and digital channels doesn’t render the traditional way of doing profitable consumer banking business obsolete.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

Insights on Business

FEBRUARY 27, 2019

We moved from telephone banking to online or internet banking. It is hard to remember how we managed with the rudimentary tools of ten years ago; so turn on your imagination and wonder what banking will be like ten years from now. Customer experience. We need to consider the needs of all types of customers.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

DECEMBER 12, 2019

Payments are becoming increasingly invisible, embedded in the consumer experience offered by merchants. Consumers view payments as part of their experience, regardless of what setting they might be in — whether online or in-store — or what device they may hold. All data is, of course, not created equal, she cautioned.

Data 149

Data Payments Software Course 149

Jeff For Banks

DECEMBER 28, 2023

We feed customer profitability systems. We do this on an outsourced basis, meaning we custom build the model based on how the institution is managed. We offer an online portal where clients can view their reports down to the general ledger level. If line of business profitability, we follow the institution's org chart.

Groups 85

Groups Capital US Community 85

PYMNTS

FEBRUARY 21, 2018

The retailer’s innovations come as 55 percent of customers shop both in-store and online, according to the PYMNTS Omni Usage Index. Here are five omnichannel features retailers should keep in mind when reaching consumers online. It requires no employee direction at all and, of course, no in-store shopping.

Retail 105

Retail eBook Examples Online 105

FICO

SEPTEMBER 8, 2022

The adoption has of course been turbo-charged by the pandemic. In India for example, our research showed that 95 percent of consumers do all or most of their banking online and have been keen adopters of real-time payments, with 78 percent uptake this year , a level significantly higher than customers in leading economies such as the U.S. (26%)

Fraud 52

Fraud Payments Survey Security 52

PYMNTS

NOVEMBER 27, 2019

When I first dined at True Food Kitchen, I was so impressed with the team’s passion for healthy eating and, of course, the delicious food, that I knew I wanted to be part of the company’s future.” notched another quarter of rising sales, and management provided a more upbeat forecast for the holiday season than it did over the summer.

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

OCTOBER 19, 2016

Out of the ever-growing list of things retailers have as priorities, stopping fraud — not selling more goods and services — has now claimed the online retailer’s top spot. A shift that Reitblat also said has influenced how retailers think about managing fraud — by leaving it to someone else to do on their behalf.

Retail 100

Retail Fraud Customer Experience Data 100

PYMNTS

MARCH 30, 2017

The good news for payments and commerce players is that this evolution has been an excellent catalyst for innovation and improvement — particularly in the pursuit of a better customer experience. Making that online to offline journey smooth, is what POPcodes was built to do — and its founder and CEO certainly knows omnichannel.

Retail 100

Retail Online Customer Experience Payments 100

South State Correspondent

AUGUST 10, 2023

A customer gets on their mobile phone to send a payment, and the dirty secret is we “memo post” that debit, changing the customer’s balance and making them think the money is no longer in the account. The reality is, of course, the money is technically there. If all that isn’t complex enough, it gets worse.

System 195

System Examples Operations Data 195

PYMNTS

OCTOBER 23, 2019

That’s just one example of how POS innovation is filtering down to the world of small and medium-sized businesses (SMBs) everywhere — and how, in turn, better POS technology and deployment are making for richer consumer experiences. These days, of course, it’s not just about the payments. It’s a lot cheaper,” he said.

Retail 101

Retail System Mobile Innovation 101

PYMNTS

JANUARY 24, 2019

The retail chain also plays a role in another acquisition idea, this one floated by activist hedge fund Elliott Management (which owns more than 4 percent of eBay) and Starboard Value LP. The online marketplace ended up selling off most of the company in 2009. Other big and memorable eCommerce deals include Ariba’s $1.86 Big Failures.

Google 115

Google Analysis Branding Samsung 115

PYMNTS

JULY 16, 2019

When people talk about omnichannel as a concept, they are usually referring to the classic retail use case: The customer buys something online and then goes and picks it up at the store, or the consumer picks it up in the store but initiates the return online. These platforms are all focused on customer experience,” Saraf said.

Fraud 138

Fraud Payments Course Mobile 138

PYMNTS

MARCH 9, 2016

. “Omnichannel retail” is something of a term in transition and, at this point, is more an umbrella heading to be used to map out a lot of related, but basically separate, strategies for enhancing the customer experience and using mobile to foster better consumer engagement.

Retail 100

Retail Online Course Mobile 100

PYMNTS

SEPTEMBER 6, 2016

Of course, it’s not just the FinTech industry and tech-savvy millennials who are fueling digital change. And there’s a huge land grab for mobile wallet space, so banks are trying to achieve a seamless customer experience. APIs can optimize the customer experience by being live and secure.

Security 100

Security CA Payments Big Data 100

NCR

JANUARY 25, 2017

For businesses, the digital revolution has opened up a world of opportunity for reducing costs, achieving new efficiencies and engaging with customers. But it’s important to remember that the growth of mobile, online and digital channels doesn’t render traditional methods of profitable consumer banking obsolete.

Customer Experience 40

Customer Experience ATM Technology Millennials 40