PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution.

Cards 235

Cards Capital Online Security 235

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” On a macro-level, it’s about managing your channels and your customer segments.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

SEPTEMBER 16, 2019

Online merchants could collectively lose approximately $57 billion in 2020 due to SCA adjustments. One of the challenges yet to be faced is that only 25 percent of online merchants are aware of SCA, making compliance tricky for the remaining 75 percent. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

JUNE 13, 2019

According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. The rise of online banking has provided a host of opportunities for fraudsters. According to the new Digital Fraud Tracker , total losses due to fraud equaled $4.2

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

APRIL 6, 2017

In order to meet the ever-changing needs of their customers, online retailers have to have the ability to create a great customer experience. BS: Calabrio is a customer experience management company that is revolutionizing the way companies interact with their customers.

Data 101

Data Analytics Customer Experience Branding 101

FICO

AUGUST 24, 2021

To get a colleague’s perspective on how contextual intelligence is impacting fraud and financial crime protection, I spoke with Adam Davies , vice president of the Fraud, Compliance and Authentication line of business at FICO. Better experiences translate into greater customer loyalty and ultimately, more profits.

Fraud 52

Fraud Tools Compliance ATM 52

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

PYMNTS

OCTOBER 20, 2016

The single integrated payments solution is already benefiting some of the most recognized brands across industries, including retailers, such as World Duty Free and Monsoon Accessorize, and from PrioTicket to The Whisky Exchange and iconic sports venues, such as Twickenham Stadium. Today’s consumer is the point-of-sale.

US 100

US United States Customer Experience Compliance 100

Celent Banking

AUGUST 31, 2015

banks using only the digital channel, typically online, but sometimes via my smartphone. A checking account applicant doesn’t care how hard it is to change processes, doesn’t know how difficult it can be to deal with compliance, or understand why banks have to collect so much information when he is the one giving them money.

Customer Experience 100

Customer Experience Online Mobile Compliance 100

PYMNTS

OCTOBER 31, 2018

It’s been a challenging, interesting and educational journey, Ferguson noted, one that is about to begin a new chapter now that the company is pairing up with the nation’s largest retailer. After all, where better to attract one’s core customer group of working mothers than one of their natural commerce habitats? Working With Walmart.

Customer Experience 188

Customer Experience Retail Management Training 188

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Federal and state standards exist for providing this clarity in an online signature, just as standards exist for an ink-based signature.

Community Bank 70

Community Bank Minneapolis Community Online 70

PYMNTS

OCTOBER 20, 2017

“Customers are more comfortable with online and mobile options in financial services. You have a demographic shift – you have younger customers who tend to rely on technologies, and they’re not being trafficked through your branches.” “They’re a critical part of your overall retail strategy.

ATM 101

ATM Operations Customer Experience Security 101

PYMNTS

DECEMBER 20, 2019

Digital disbursements have become popular for retail rebates, refunds and similar payments, but other industries have approached them more cautiously. Retailers and other customer-facing platforms adapted alongside the internet to offer these payment innovations, but legal firms still view many of these methods with trepidation.

Security 130

Security Innovation Data Payments 130

PYMNTS

APRIL 30, 2020

Online transactions are more important than ever amid the coronavirus pandemic, which has consumers following stay-at-home directives and merchants shifting commerce online after temporarily closing their in-person operations. as consumers there tend to make 90 percent of their online purchases via this method.

Payments 131

Payments Cards Online Resources 131

PYMNTS

APRIL 3, 2018

To simplify its path to EMV card acceptance, and to reduce PCI compliance scope, Kentucky Fried Chicken (KFC) has migrated its payments system in the U.S. Ingenico Group’s semi-integrated payment solution provides KFC’s customers with a multitude of payment options without compromising the security of their information.”.

Groups 101

Groups Payments Kentucky Customer Experience 101

Perficient

OCTOBER 12, 2020

A common use case would be a retail store employee who is helping a customer find a product. Retail employees often develop relationships with repeat customers, sometimes assisting them using personal devices. Developer Mode was a huge hit was the developers attending the conference.

Video 324

Video Conference Groups Management 324

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences. Amazon just “gets” it.

Innovation 121

Innovation Customer Experience Mobile Security 121

FICO

AUGUST 21, 2020

At the same time, banks doubled down on their commitment to customer service and experience; customer acquisition was a major challenge during the Great Recession, so focusing on the retention of good customers became a priority. Turning Up Fraud Defenses—and Customer Education.

Fraud 52

Fraud Customer Experience Tools Analysis 52

Bank Innovation

JULY 25, 2016

Regions Bank tied with Amazon.com in a recent ranking of web experiences. How does a super-regional bank match the efforts of one the most sophisticated digital companies in the world, one that obsesses over customer experience?

Regional 150

Regional Customer Experience Company Online 150

Independent Banker

OCTOBER 31, 2021

In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles. In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers.”.

Lending 91

Lending Community Bank Community North Dakota 91

NCR

JUNE 12, 2017

Here is an example of a high-level capability model for the retail bank distribution network: The next step, after defining a high-level overview of your capabilities, is to conduct a more detailed examination of each capability, which will require interaction with senior and mid-level leadership. Analyzing product portfolio.

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

MARCH 8, 2019

No one likes Goliath,” Foran said, speaking at a UBS Global Consumer and Retail Conference. And Goliath got bigger this week, with major moves in healthcare (and minor moves in pet care) – though there was also the rare step back in its retail efforts. And it’s always fun being David. Everyone loves David.

Las Vegas 108

Las Vegas Retail Study United States 108

PYMNTS

JANUARY 15, 2018

In October, the company announced online checkout would allow users with registered Google credentials to use Google Pay across apps and devices. The payments functionality comes via the API announced in May, which is now available to retailers and developers. The Trump Administration Rethinks the CRA.

Data 110

Data Bitcoin Google Regulation 110

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience.

Innovation 73

Innovation Industry blockchain Customer Experience 73

FICO

APRIL 8, 2021

In reality, though, the “employers” are looking for intermediaries to ship merchandise bought online with stolen credit card information; the “employees” provide a stable, secure place to receive deliveries. In return, the “employee” would be paid or allowed to keep some of the merchandise.

Video 72

Video Fraud Florida Cards 72

ZootBlog

AUGUST 10, 2016

One thought provoking point raised during these conversations is that criminals are taking advantage of banks’ desire to provide a frictionless customer experience. Organized crime rings open retail cards to establish history on synthetic identities, then use those credit files to obtain additional lines of credit.

Fraud 60

Fraud Customer Experience Analytics Retail 60

PYMNTS

DECEMBER 14, 2018

Aberman noted that this might look like an irrational decision on the retailers’ part, considering the context matter here. Yet, all friction aside, if they aren’t in that purchasing context, retailers need to start thinking differently about how they are going to capture value from those browser eyeballs.

social media 132

social media Retail Data Comparison 132

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. The second and overlooked area of innovation is in the area of user experience. A large number of banks and online sites still rely on knowledge-based authentication.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

SEPTEMBER 6, 2016

Telcos and retailers weren’t far down the list. And there’s a huge land grab for mobile wallet space, so banks are trying to achieve a seamless customer experience. APIs can optimize the customer experience by being live and secure. This leaves banks and payments schemes vulnerable.

Security 100

Security CA Payments Big Data 100

PYMNTS

MAY 6, 2016

The leakage as a result of not being able to convert those buyers to shoppers collectively costs retailers more than $150 billion every year. What they also sensed is how much more potential online merchants might be able to capture if they were given a chance to optimize their checkout conversions. DOING THE CROSS-BORDER LEGWORK.

Fraud 100

Fraud Taxes Online social media 100

FICO

SEPTEMBER 3, 2020

We have served lenders in all industries, enhancing decisions with flexible strategies and rules, improving analytic sophistication, maximizing profitability, and delivering relevant, engaging customer experiences. Lenders and service providers must intelligently balance growth, risk, and compliance.

Analytics 52

Analytics Lending Resources Groups 52

PYMNTS

JULY 16, 2019

When people talk about omnichannel as a concept, they are usually referring to the classic retail use case: The customer buys something online and then goes and picks it up at the store, or the consumer picks it up in the store but initiates the return online.

Fraud 138

Fraud Payments Course Mobile 138

FICO

MAY 13, 2019

In the first of my three-part blog series on reinventing the origination process I discussed how digital transformation has reshaped consumers expectation from the companies they do business with – which means that leading financial institutions must transform their customer experience as well if they wish to remain competitive.

Customer Experience 40

Customer Experience Examples Data Analytics 40

FICO

MAY 27, 2021

Customer Onboarding & Management. OCBC , a multinational banking and financial services corporation headquartered in Singapore, launched an online 60-minute mortgage approval service for Singaporeans using FICO® Origination Manager. Regulatory Compliance. Credit checks that used to take three days are now done in seconds.

Analytics 52

Analytics Fraud Management America 52

CB Insights

JUNE 17, 2020

In the wake of the outbreak, everything from doctors appointments to schooling to workouts went online. Education: Technology and online content make the classroom optional. Online courses & content. Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Online grocery.

Industry 101

Industry Technology Online Video 101

FICO

JULY 28, 2021

Any of these options will facilitate compliance with the NACHA WEB Debit rule, which is a considerable step up in fraud protections while still creating minimal friction in the customer experience. FICO’s new Scam Detection Score , which is part of the FICO® Falcon® Fraud Manager Retail Banking Consumer v3.0

Fraud 52

Fraud Analytics Payments Mobile 52